Asurion

I sent my phone into them once, they gave me 1/2 of what they quoted and promised.

Just submitted another claim for my tablet stand holder. My car was stolen and the same with the tablet holder, their insurance plan does not cover loss or stolen items. I got a refund for a whopping $3. Not even worth the time to wait on hold for 15 minutes.

I will NEVER use Asurion again. They are in same boat with monopolistic ISPs imo.

How does anybody enjoy dealing with this business?

Received new phone through insurance claim. The phone literally came the next day in the mail. It was easy to transfer all my info over. I had to reach out to have my phone activated and I chatted with Kim. She was so personable. She had conversations with me about my children. Literally first time ever using the chat feature and having it feel so personal and caring. Thanks for going above and beyond helping me today Kim!

I cracked my screen, and filed a claim. Was told the replacement is on back order. No phone
11 days so far. Good thing i pay a monthly fee for this service. Then a $249.00 deductable. What a let down.

This company is the worst - promised a tech would be out, never showed up - no phone call - stayed up waiting for them. Then they send an email the next day saying they couldn't come for an unspecified reason and threaten to cancel the claim if I don't contact them. Hard to get hold of - endless prompts that are meaningless once you have filed your claim. What they really want is to mail the phone and have you do the work - this was offered every other sentence. When I said no - they mysteriously lose the connection. Finally I have agreed to the delivery by mail - seems the only way forward - don't trust them.

I bought the extended warranty on my TV. They tell you it covers any mishap, even if it accidentally drops. It only covers power surges on TVs. Customer service rep tells you to reach out to manufacturer and see if they can repair it. Then they insult you by saying If you pay the manufacturer (more than the cost of replacing the TV) to repair it the extended warranty will still cover a power surge. Waste of money. Worthless Warranty.

In today's world. There are so few. That actually want to help you. So many act bothered just to help. My experience though. But the person that helped me today. Was so awesome. That made everything easy. And kind to me. And my problem was fixed. With little effort of mine. She's the type of person that deserves. A raise. And advancement. I will end with this. Happy holidays and I hope you get her also for your help. Because your problem will be fixed.

I bought an office chair that was expensive, I thought the price should reflect good quality. I was told I can buy a protection plan for 3 years which I did. The chair I bought has manufactured design defect, Only after 3 months of used,mesh seat pad snagged and couldn't support my weight (130 lbs) evenly, cause my legs numb and back was off without fully support too. I filed a claim on line for 30 minutes,vey simple, got a refund and I went get another new chair, whole process only took 24 hrs.

It really was worth the investment. Playing live gigs has pitfalls and the lady who helped me with my claim couldn't have been nicer and more understanding. Two days from when I shipped back my damaged instrument and I already received my e-Gift Card for use at Guitar Center.

The repair service has improved leaps and bounds since I last used this service a few years ago. Especially with Samsung phones. I always iPhones were easy and quick for repair but my note 20 Ultra was fixed in just 2 hours and the phone looked neater than before. Very cool and handy.

Made a claim yesterday 01/22/24 at 12:30pm was told I would receive the replacement phone same day 1-3pm. At 1pm a got an email saying device couldn't be delivered. After waiting 45 mins on hold I had Verizon contact them. I was told there was an error on their end and it was to late to get same day delivery. I was assured that I would receive the phone within 24 hours 01/23/24. Today I go an email saying I will not receive it until 7:00pm tomorrow 01/24/24. For $100 a year and $229 deductible your guarantees should be 100%

SCAM!
Customer agents are friendly. However, after paying deductible of $100+, I did not receive a working phone. To have the phone replaced under warranty, could cost $500. Sometimes when you call, Asurian says they can handle your issues. Other times (same issue) Asurian says that you have to be transferred to another company. I waited on hold for over 70 minutes when being transferred to another company (no answer). No phone coming; money and evening wasted!

Called after having their home protection plan for 8 months to finally use it for a malfunctioning keyboard on my iPad Pro and after being told they would help me on the phone for over an hour getting the model number etc. they transferred me to a tech that told me no it's not covered because it's considered an accessory of the iPad. They do not have a clear procedure nor does it seem like they are all even following the same protocol. What's the point of having home coverage if I already have individual device coverage and they are telling me home protection won't cover if it's not a "device". When the first 2 reps said yes that they do cover it and it will be replaced

I needed help, and I got help. Perfect help. Sean is a great guy, and extremely helpful. Would definitely smash my phone and ask for help from him again.

I was told by their tech they sent them untested parts of used parts. Phone I received as a replacement was defective and they make you wait 24 hours for them to review your claim and see if they will approve or deny your claim. Do not buy this insurance.

Needed help activating my iPad Pro and the tech support was definitely a 5 Star service. My technician got me up and running in minutes with clear instructions and he was extremely courteous and kind through the process. Would definitely recommend using the chat support to anyone who needs assistance.

Most inconvenient claim I've ever made. The claim item never arrived. They said they'd send another. I'm new to this town and dont know neighbors yet. I was all but forced to ask them to receive the replacement for me (AND commit to being there to sign for it). The same neighbors that (who knows) possibly stole it from porch in the first place. Asurion refused to mail it anywhere else like, I don't know, maybe the Verizon store!?! I could very easily pick it up there. Safely. What is someone in my position to do? I have no family here and literally don't know anyone yet. Yall need a new policy. New options. This is not okay.

Total useless scam of a service! Took two months to try fix my laptop and was never able to as they said but didn't wanna return my laptop! Wasted my time and money. You'd better off buying new than wasting your time and money on this garbage service. Good luck!

At first after reading that I have to backup my data or anything important I need to save I was very nervous about everything especially my husband who is so paranoid but after the Tech came I must say he was very pleasant and knowledgeable about his job and the best part is he works right in the comfort of our home and did a super fantastic job of changing both our phone screens. We didn't lost anything and our phones are as new as we first got them we thank you and appreciate your service.

I insured an inflatable mattress for. Ducks sporting goods in July 2019 it developed a leak n I filed a claim in January 2020. After numerous attempts phones calls promises to send a check. No check ever came. N when numerous attempts made they said it was sent returned etc. they'd get it right. Also when you call it's at least 30-45 minute time every time. Never received a check. A year later nothing. It's my opinion ASURION operates to promise promise promise etc etc n eventually customer quits n gives up.

My account holder insists on having Asurion as our insurer. However, I have had nothing but problems with them. Not only are the deductibles ridiculous, but the monthly payments are high, and the service is atrocious. For example, one replacement phone they sent me (a Note 8 which was supposed to be waterproof) stopped working due to sweat damage. But the refused to fix it. This is far from the only problem I have had with these clowns. Now, they are refusing to fix my phone screen. Total waste of money.

I lost my phone and was very frustrated as I need it for work as well as personal. The rep that I spoke with Justin made it better in his knowledge and calming pleasant voice. He assisted me with no issues and he answered all my questions. Thank you Justin for making an already bad day a little bit better!

I originally started a claim on my own It was denied when I tried typing it in myself. I decided to chat with one of the representative from asurion. That representative was of great help. She saw were I had the issue and immediately fix it. Within minutes she solved it. Thank you so much. Keep up the great work

We bought a new dryer for our salon and thank goodness we purchased the insurance. As in just over 6 months the dryer just stopped working. Our policy made it easy to start a claim I had to speak with a representative but quickly received a return label and a check for the full purchase price. No hassle at all.