Asurion

Raymund was awesome today taking care of my concern. I was not expecting a refund, however it was like we were talking in person today. Fantastic service representative you don't always find this in today's experiences. Thanks again!

For $520/yr I had 4 devices insured. We tend to keep our devices several years. When we filed a claim for a Galaxy S21 Asurion replaced it with a refurbished device and charged a $225 deductible, about the aftermarket value of a refurbished model. This insurance is clearly only cost effective if you update your devices frequently.

I took the sim card out of my 1.5 years old phone and was just using it on wifi and damaged the phone and asurion rejected the claim because of no sim card. Company phone, iPhone 13, has dual sim capabilities and why carry two phones? Seems like the phone should have been safer because it never left the house. Paid the coverage fee for a year and a half for nothing. Not impressed.

Jailyn did an amazing job of not only resolving my concern but understanding me. Today was a hard day for me and her encouraging words got me up and going with my day. Reminded me that us moms are strong. Thank you Jailyn for being remarkably human while still getting things done. I appreciate you so much.

I'm pretty much on the spectrum when it comes to computers or anything online. So I have to say I was extremely relieved at how easy the insurance claim was to fill out and how easy the site was to use and navigate through. It's stressful when your phone stops working completely and this site relieved a lot of that stress. This was my first time ever making a claim. That being said I would highly recommend Asurion to friends and family

My mom dropped her phone in water and rice couldn't save it. This was the easiest claim I have ever made! I can't believe it was on-line at that.
I highly recommend buying an extended warranty from Asurion®

I had to call back two more times after they said my replacement phone was being sent- it wasn't until the third time that they actually processed it to be shipped. The phone I received was floating around a huge box and ended up arriving damaged. Had to go through all of the paperwork again to get the replacement replaced. Their website never works, the emails and texts they sent are not received. After confirming my replacement they told me I'd get an update in 24 hrs. After a week I called back and they said that they needed me to just call back to confirm (yes I checked my junk mail). Useless service, every person gives different information.

On buying new goalkeeper gloves, the cashier recommended the protection plan. I never buy protection like this, but given the probability of wear and the promise of replacement, I thought I'd give it a try. Sure enough - my son wore the gloves about 6 months of steady plan (3-4x per week practices and matches), and finally the foam was worn to the point of being in need of replacement. Claim was simple - copy of receipt, pictures of front and back of the gloves, and within 2 days I had an e-gift card as promised. Will definitely do again.

Didn't know what to expect, a friend of mine recommended this service plan. I came back from deployment and my computer just stopped working and wouldn't turn on I created a claim, paid the deductible, shipped in my computer, and had it back within a week fixed and ready to go! I have the home plus plan, gives me a peace of mind that all my technology is covered and can possibly be repaired if something happens, by just a click of a few buttons! Thank you!

Excellent service while removing my device protection for part of the process of paying my device in full afterwards.

Asurion set up my date and time and they showed up exactly on point. The Asurion employee was super nice and was loving up on my dog and my phone was fixed in like 30 minutes.

I recommend Asurion to anyone who has a phone issue. They are professional, kind, and efficient.

The claims process is abysmal. The website is abysmal. They'll make you resubmit everything 10x, manually for any reason whatsoever. They will deny your claims even though they should be covered. It's literally the worst experience I've ever had with an insurer. Do not, I repeat, do NOT get fooled by their marketing and advertising.

Absolutely terrible service. Tried to call because my 2 tear old Costco Hisense TV would not turn on - I had purchased a addituonal 3 years of warranty from Costco, which was apparently provided by Asurion. I waited for an hour on the first call to Asurion and finally hung up. Called again later and was able to connect with someone within 15 minutes. She did nothing to diagnose the problem - simply said someone would call me back in 3 days. Waited 5 days and no one called back. Called again, connected quickly, and after describing the issue was told I was being redirected to another department. Message from the other department said that they were closed and to call back the next day. Called the original support number again. This time I was told I would receive a call back in 2 more days. I don't expect I will. Bottom line - the Asurion warranty is worthless. Shame on Costco and any other retailer who uses this service.

Everything went well,Great Customer Service! Over all one happy customer 😊

Santa bought a toy for the kids, 2 months in, it isn't working. Glad I got the Asurion insurance added on, they are giving me a full refund for the product.

I'm not sure I will continue paying phone insurance, most likely not, wish there was another option. My phone got stolen twice while in Mexico, people be very careful here, I'm in shock and feeling so helpless, no way to contact them over email and chat is inactive, they ask you to call, well call you how if i had my device stollen? Not always people around with phones and that is just not helpful AT ALL. Waiting for over 24hrs for response and nothing yet, submitted a claim, nothing yet, they want me to call. I have no device to call you! Maybe figure some other valid options to contact you while out of US. Another thing I found pointless is they ask device serial number, well the device is missing yo so I can't go to my settings and tell you numbers. My provider is Verizon

I scheduled and paid a week in advance to have my phone fixed. Was given a time and date. Noone shows to fix my phone nor do they have enough respect to call me and let me know anything! I call and ask what's going on with my phone repair and the rep tells me there phone repair guy way running way behind yesterday and decided to go to his next repair after mine and not call to cancel or nothing. Now they tell me it will be another week or more before they can get to my phone! This is so unprofessional and this is my business phone. They already got my money so they just throw me under the bus! I have been on hold almost a hour to speak to a manager AND STILL HOLDING! UNREAL

I use Asurion for my Autistic son's devices because I never know what can happen down the road with him! He enjoys his tablet SO MUCH & the reassurance from Asurion gives me peace of mind that he's covered whenever he goes! Thanks Asurion! Highly recommend this service!

They asked me to upload same documents multiple times. After 8 days and uploading pictures of the product multiple times, they denied stating I did not upload the documents. They want to retain you as a customer just to get monthly subscription. They use Ubreakfix to get new customers. Worst experience ever. Get direct extended coverage through Costco/Dell/apple etc.

My experience wasn't the best but it was not bc I couldn't get assistance. It's bc my phone is severely damaged and it's not functioning. Brandon did the best he could do to assist me remotely

Claim # *******767 was summited and i was aked to send in proofs of purchase of tv and protection plan and a $#*! load of pictures of the tv front and back: why was my claim cancelled i purchased the protection plan my product failed wtf.

Andrew does not know the difference between a pop-up and a text message. When I asked to speak to a supervisor he replied with the supervisor wants to know what you want to ask him. My reply was I would like to know the supervisor's first and last name. Andrew transferred me back to the general queue.

Each time I had to call into customer care, the wait times were very short, and each agent was extremely polite and to the point and thorough. Also, given my circumstances in needing a replacement phone, each agent was perfectly sympathetic and understanding. The friendliness and professionalism was *******% consistent between each agent. ( I had the pleasure of speaking with Rodney, Nicole, Melanie, and Simon)

Thank you guys for everything and helping we complete this process!