Asurion

The staff is friendly helpful and professional. They respond quickly and are able to resolve any issues you might be having with a device or service. My go to for any issues I have even device replacement or claims needed!

Broke the screen on our S10+. Phone still works. But they say it has to be completely replaced and that costs $300 deductible. Why? They offer screen repair! But we mysteriously can't use it? The screen and the digitizer LCD are all one piece. STOP THE LIES! Customer beware!

I had a damaged phone, it would randomly turn off in the middle of usage. I claimed it under Asurion and they sent me another phone I think the same day. I get it out of the box and could tell it was a pre-owned phone. I turned it on and the screen had lime green lines running though it, it was not usable. I had to ship this one back, get another one that was once again damaged with cracked screen. I sent it back and they sent me another refurbished phone. Luckily this one worked for just over 1 year, then it turned off one day and never turned on again. Just terrible customer service, does not get any worse.

Been paying into Asurion insurance for years and never filed a claim. The first time I do for a cracked screen the company lied and said my claim didn't go through when I did it over the phone and they even directed me to what store to take it to. This company lies. They will gladly take your money for years and the first time you claim they make it so you can't get it fixed. Who can send their phone out for a week?

Kelsey was my tech and she was amazing! She answered every one of my questions as well as sending me links for me to review the information in greater detail. Even though I didn't make a claim this time, she did not get irritated with my millions of questions.

We have been an AT & T customer over 25 years. We recently had to have a phone replaced under their Asurion insurance plan. When purchasing than plan we asked and were assured that in the event of needed replacement we would receive a new phone. During the claim application with Asurion (insurance carrier) we received the same information(asked 3 times and we assured-we would receive a new phone). When the replacement arrived, it was a reconditioned phone. Neither Asurion nor the local At & T store would stand behind their initial claims of new phone replacement. Since AT & T and Asurion does not stand behind their statements, we will no longer purchase our phones and insurance directly from AT & T. We will be cancelling our Asurion coverage and purchasing our phone insurance elsewhere. They stated one thing to us in response to direct inquiry but executed entirely differently. Very poor service!

I just want to say. The process of submitting a claim was very easy and the representative was very helpful. We are now just waiting on getting our bass back from the repair shop at the guitar center. Thank you

I was able to use my Roku protection plan from Asurion very quickly online by using the chat function. I don't have a smart phone, so I couldn't accept text messages. Thank you Asurion for taking care of my claim within a short period of time.

I have nothing but bad thought's regarding Asurion. I have had several escalations request and half of them went unanswered. I have had my request open since April of 2022 for my washer and dryer and we are now in Nov 2022. They service center deem the appliances un repairable however Asurion took further no action and sent another service company using my claim allowance all to avoid a fair cash out on my appliances. My washer has gone through 7 repairs before they decided to cash out and still depreciated the 3 years I have had my unit.

I was told by Asurion customer service that my replacement phone would be delivered on Saturday. Saturday comes and goes... no phone. Now the tracking number says Tuesday. Customer Service says they have no control. Most phones are over nighted but not all depending on where you live. I live in a major metro area with several UPS trucks passing my house each day. There is no excuse except my guess is the most phone are not over nighted. The company saves money by getting your phone to you via regular ground. I would never have paid the deductible of $99 if I knew the phone would take so long.

Blindly signed for Asurion insurance? On new Verizon phone some years ago. Phone damaged in auto accident. Tried to make a claim for two days and never made contact with Asurion to file claim. With some thousands of employees they apparently have none to field phone calls. I did get a text by using FB Messanger but never a dialog. Verizon, my carrier apologized numerous tomes but did not have a phone for Asurion either. They are overrated at 1.02 stars. The worst customer service imaginable.

My experience with nick was great! He helped with everything I needed, told me all the steps, and I didn't have any complications. Also has a great sense of humor. Thank you nick for helping me active my new phone!

My wife's phone stopped working so we called for a replacement and we were sent an older model iPhone instead of an equal or better model. Not sure if we will get the same value for this phone when we go to upgrade.

I lost my phone week ago. They accept my request. But every time when i check status it shows it ''takes 24 hours'', from last week. Customer service is very busy when i trying to contact.

Monday I make a claim. The phone has to be sent to a different address. I repeat the address and spell it out 3 times. On Wednesday no phone.
Thursday, just when the phone is 1 town away, it's delayed. I call FedEx and ask what's going on and they say the phone has been sent back to the shipper because the address was wrong. I call Asurion immediately after and they are closed. I call Friday morning get things cleared up. They can clearly see from their end that the address is incorrect and fix it. Again just when I think I'm on track with this, I'm told it all has to go under review. Bottom line is they can't tell me when I will get the phone.
Crappy service.

It took over 4 hours to file a claim with Asurion for a replacement phone. They kept trying to verify my identity by sending a text to the phone I was trying to replace. No one seemingly understood what I was was saying and the automated system had very limited choices. It was very frustrating. Find another insurer if you can.

I renewed my service contract with Asurion last year, August 27,2019 for my Samsung dryer purchased 2016. My renewal was never sent to home depot. When I tried to place a service call on September 9, they could not find it. Then it was found and I was told I had a service call on September 11. I waited all day no one showed. I have talked to do many, gotten the run around. No one knows what's going on and no one follows up. Received an email on September 13, was told I had a service call for today. I even double checked last night. Called to not only do I not have a service call, Cyber world just got the ticket today. This is the worst service I have gotten with my appliances.

Very easy-to-use interface and I am so very glad that I took the insurance option. It sure came in handy when I needed it. It was time for an upgrade (long past time) which I considered but upgrade prices were much more than I expected so being able to file an insurance claim to replace my lost phone was a godsend.

I'm a 65 y.o non techy woman. Jasmine was very patient and helpful with me. A lot of people get impatient and roll their eyes with people like me. Even over the phone you can tell they're rolling their eyes. Jasmine never made me feel like she was rolling her eyes. I appreciate this service and that it's available for us.

My original Apple Watch was stolen and I ordered a replacement which arrived the next day. As soon as I received it I immediately contacted Asurion support to help me connect it. I could not get it going and I became frustrated but Britt helped me throughout the process and she was very patient and communicative! I would 10/10 recommend her!

I broke the camera lens on my phone that I had insured for years. I was sent another Note 9 phone that worked fine for 6 months, until I wanted to change carriers. The phone could not be unlocked. Asurion sent out another phone, a Note 10, so I had to purchase a new pen and case. This Note 10 would not charge well. I kept getting an error message that said the charging was stopped because the temperature was too low. I tried many cords and Samsung chargers. When I called Asurion, they told me to take it to a UBREAKIFIX store and it would be under warranty. This was found to not be true. The warranty period was over, even though I had only had it for 48 hours. Long story short, after many calls to Asurion and Samsung, and being assured I would be taken care of, I paid to have the phone repaired. I will never again sign up for Asurion and will be discouraging all friends and family from using them. Not worth it.

My phone was damaged in the water and I got a new phone very quickly. The ATT help desk walked me through the new set up, getting the new iOS and downloading my data from the cloud. Then installing the SIM card was easy.
I usually like to talk with people but the chat box worked this time, which hasn't always been my experience.

ThiS Company's customer service is horrible I tried to replace a simple phone I had to call the company 30 times. It took me almost two days to get my phone activated. This company needs to be out of business the way they treat your customers is horrific. Be very careful when choosing this company as your insurance at&t is no better, This experience made me switch my phone to T-Mobile