Asurion

I broke the camera lens on my phone that I had insured for years. I was sent another Note 9 phone that worked fine for 6 months, until I wanted to change carriers. The phone could not be unlocked. Asurion sent out another phone, a Note 10, so I had to purchase a new pen and case. This Note 10 would not charge well. I kept getting an error message that said the charging was stopped because the temperature was too low. I tried many cords and Samsung chargers. When I called Asurion, they told me to take it to a UBREAKIFIX store and it would be under warranty. This was found to not be true. The warranty period was over, even though I had only had it for 48 hours. Long story short, after many calls to Asurion and Samsung, and being assured I would be taken care of, I paid to have the phone repaired. I will never again sign up for Asurion and will be discouraging all friends and family from using them. Not worth it.

William was very engaging and patient. William understood my problem and swiftly fixed it

My Note 9 has a broken screen, it still works but theres a chip out of it.

They are trying to make me buy a refurbished phone rather than just fixing my screen, as per my contract with the company. I am willing to pay whatever deductible. They are refusing to provide the service.

They are telling me if I want my screen fixed, I have to drive out of state 2 hours away and take a half day off of work to repair my device. After I have paid well over $400 in insurance premium for this device.

Last Thursday they came and fixed my coworkers phone that had the same issue, they came right to her house. They are now telling me they don't do that in my area. I am in the same zip code, 3 blocks down. This is clearly discrimination. Also, she pays $9 a month and I pay $17. So why would they provide her a better quality service than me? Unless they are discriminating or at the very least sheisty af.

Save your money and don't patronize this sorry excuse of a service!

This is the third time going to the Lancaster PA. Location Kevin as always fixed my phone and my sons phone quick easy very little cost him and his team very polite and knowledgeable. I recommend this location five stars 10 if I could give them. It's the only place me and my family goes. Thanks again to Kevin and Matt. Sincerely, Beth.

This is simply the worst run appliance protection plan I have ever encountered. It takes ages and multiple calls to obtain a claim approval and then your real troubles begin. I have spent time on 7 phone calls with them AFTER claim approval and have yet to see a repair engineer in my home. First them claim a company will arrive only to wait until the date and no one shows. Phone calls later is turns out the company didn't accept the repair and Asurion does not contact you. Then my claim is "escalated" and I am assured another company will show up on a second date. Needless to say the 2nd company says that Home Depot does not know their schedule and no appointment is confirmed. Each and every phone call may take 30 minutes of your time.

I have decided that this is not a worthwhile product and you are much better off buying your own parts or hiring a 3rd party to conduct the repair. Maddening!

It took me all morning to file one claim; glitches, long holds, codes that didn't work, etc. The last person who helped me was on a chat, and it took 10 minutes, for a $130.00 coffee maker.
A few years ago the claim I filed took one e-mail and we were good to go.

I phone was stolen on Friday night and I filed a claim on Saturday morning. So went to my apartment office to use there computer to file my claim. But is was giving me problems doing it online so I had to call the 800 # Thank god I got everything done that way.

Sent me a bugged up replacement phone. Everything i have is now jumbled. Accounts lost. Passwords changed services turning on by themselves. Thier web page is screwed up tuoer phone people are phony tech s. I could go on and on and on how pissed i am at this alledged insurance that semds out refurbished crap

I picked up my luggage from the airport baggage carousel to find that it had a broken caster.
I submitted a claim and instantly I was issued an Amazon gift cared to replace the luggage!
It doesn't get more efficient than that! Insurance money well spent!

Our oldest phone was ran over in the cross walk (phone fell out of pocket) and by the time I got home to submit a claim, it was after 6pm EST and replacement was delivered next day! Very impressed with the turnaround time!

This as the first time I have ever purchased an extended warranty for a fishing pole, I got the 2 year plan. My rod and reel combo was 1 year old and I had an issue with the bell spring and the handle was loose. I contacted the warranty company. Within 5 days I received a gift card for the full purchase price. Very satisfied and would recommend this warranty to anyone purchasing a rod and or reel from $#*!'s!

I thought i would have to mail in my phone since i bought this online, but they have people contracted with repair shops. It took about 20 min to get everything situated and the person i spoke to was prompt (i did this though instant messaging)

I have been pursuing having my cracked screen repaired since August 2020. There have been multiple repair appointments that were no call, no show by the technician. Calls to customer service take 2+ hours and I have yet to have an acceptable resolution.

They were extremely helpful with fixing of a cell phone which we had shattered the screen. It took them about 20 minutes which is extremely efficient. They were nice and professional. Would definitely recommend to anyone and would not hesitate to use them again in future.

Asurion always delivers a great customer service experience. 15 years ago, I lost my phone while on a trip. By the time I could get back home, my new phone had arrived. Today, I filed a claim because my phone got damaged when I dropped it. The online process was quick, easy, and I was approved instantly for a replacement. Asurion is a great company.

What a total rip off these people are. Dont bother buying insurance for your devices with these people. Ive been trying for almost a week to get my cracked screen fixed and i do have insurance which obviously i pay for. They will tell you how easy and stress free it is to get service, they even say they will come to your house to fix your device. All lies they will give you the run around until you buy another phone which obviously will cost way more than the deductible. Total b. S. the costumer service is garbage. Ill be switching carriers for sure.

My husband's phone fell out of his jacket pocket a couple days ago & it was working fine. But this morning only half of the screen was showing. I made a claim to replace it & it was so easy to do. Thank you for that!

The back of my screen was cracked and a piece missing. I went to website. Answered a few easy to follow questions. Got a response back immediately that my claim was filed and accepted. Now we wait to see if replacement phone arrives in 1-3 days!

I had a burn on my iPhone screen. Also had insurance through AT&T - first time I have ever had to use it though. Brought my phone into the center and they said come back in 45 minutes and my phone was ready to go.
Great service

The Naperville store went over and above to help me out. Verizon was a complete nightmare and Asurion Store helped navigate the issue. I really appreciate everything the tech did. She was very patient when I was in tears because of Verizon not understanding the issue. Highly recommend this store. It's rare you have an experience when people go above and beyond and my tech definitely did.

Easy to file a claim. The weather station worked very well at first, then after being in service for a while, the temperature display froze on -40, then changed to 56, then it would be random. The wind speed stopped working as well.

Ive tried using them multiple times and there is always an issue. This time they claim ive used my gift card from the warranty, but i havent even gotten the email yet to get the gift card. Now it is taking another week for them to just review it even though ive been waiting a week and a half wondering where the hell it is in the first place.

I was extremely skeptical, at first, to spend the extra money on insurance for electronics. I'm grateful for the agent that talked me into the service. I will be replacing two TVs and and hopefully a child's tablet. I fully endorse this service.