Asurion

They have no intention of helping. Getting a replacement phone was a difficult task but even more difficult to get Asurion to give my phone to UPS. I was promised 2nd day shipping. UPS was finally given my phone a week after this promise and a lot of hot words every other day or so. Confirmed address was not put in correctly (even tho Maria literally just read it back to me), promises not being kept time after time, and ultimately my phone getting "lost" all less me to switch from Verizon & Asurion. I currently have the household electronics insurance and can't even make a claim for a tablet or a game controller. I've given them money for more than a decade and I can't even make 1 claim..

After over 2 hours on the phone with these clowns I get to pay the deductible AGAIN! They "repaired" my phone screen in February. It's a Samsung note 10 plus. Rated for water resistance of 5 meters and Up to 30 minutes. I had it in my pocket when I got in a pool, my mistake. No big deal right, it's water resistant... well not when they were done with it, less than 12 inches and less than 15 seconds... it fu$&ed. They have no liability and it's my problem they do half $#*! work. Please don't let them repair your phone. If you crack the screen and they want to "fix" it just say, well it fell in the toilet or what ever and got wet... now you get a brand new phone because they don't repair phones that get wet. So do yourself a favor and get it wet it doesn't cost anymore and you will get a new phone and it will not have someone's inexperience and inept repair work done to it.

This company likes to take 300 dollars from a family with kids in the middle of the month. For a phone that they say wasn't sent to them this week but last week was sending a refund because they found it. So which is it asurion? Sent back or not!?! Its ok see ya in court!

The 4th repair and 2nd by Asurion "fixed" the problem with my oven--at least to the satisfaction of Electrolux. It would be best if the tech were going to miss the service window, for an administrative person to call/text. I waited for the whole afternoon only to find out that the tech was stuck on another job. Asurion should be responsible for this, not the tech who is busy actually doing the work.

The service here was so wonderful. When I first walked in the ambience of the room, really set the pace for the experience. I handed over my phone, turned off find my iPhone with all the confidence in the world that these people would do their job. And they did just that I was extremely pleased with my phone screen and the way that it worked when I went and picked it up. Thank you so much you break I fix you guys are absolutely phenomenal

Could not believe how amazing, fast and easy this service was to do a screen repair. They showed up to my house and repaired my phone in the car. Less then 10mins and my phone was fixed.

Highly recommend!

I had an issue with my brand-new printer that could not be fixed easily, Normon was able to figure out the issue. He did not skip steps, he looked for all options. He was friendly and cared about getting this issue taken care of in a timely manner. I really appreciate his assistance for this issue.

Asked the questions I needed to, they were answered well.

The technician was very friendly and knowledgeable. The technician completed the screen swap on my S23 Ultra in less than 30 minutes. Needless to say, I was very impressed. It was well worth the monthly insurance fee. Had I not been paying for the insurance, the repair would cost me $400.

Usually never buy service agreements, but did due to a 4yr coverage for a reasonable price and a history I had with printers. My first time having an Epson printer and so glad I bought the Asurion agreement through Staples. Issue with a "maintenance box" which I never heard of with prior HP printers. Robert of Asurion helped me online through the whole issue and learned I had to replace this 'box'. Was reasonably priced and will purchase and install myself. The chat and connecting to my computer went extremely well and many thanks to Asurion having such a great tech!

Had issues dealing with the website at first but once I chose the CHAT option. The service rep was outstanding had my service request done in minutes. Before I knew I was done and ready to get my item on its way to be fix no charge to me. I have never had an issue putting in a claim with ASURION. I buy insurance on almost anything that's electronic or Kid related items that can be broken and I always come out on top when putting in my claim. They resolve them very quickly. Don't think about it twice about buying ASURION to protect your items. Easy and fast claims resolution.

Bought a softball bat for my daughter in Feb 2022 and purchased the extra warranty as the bat was expensive. The bat has cracked on the inside and something broke. I was able to file a claim hassle free and within minutes and I will be receiving an E-card for the amount I paid for the bat to purchase a new one. Wonderful customer service. Thankyou $#*!'s and Asurion.

I was not receiving picture text messages and could not send group texts. Asked for assistance and my person was great (Jaymi) I think that's how the name is spelled was very helpful. Everything was working in less than 10 minutes. I didn't have to leave my couch. Happy customer

My husband was visiting family in one state, while I was vacationing in another. Both of us 12+ hrs from home. They agent I spoke to was able to get his phone to rural area in Maine the next day so he had his flight information to come back home. I was extremely please and happy with the efficiency and convenience as well as the concern I received trying to solve this disaster. Thank you so much!

I dropped my phone a few days ago, and filled out the form for a replacement yesterday. The new phone arrived TODAY! So fast! The customer service representative that helped me, Sable, was extremely helpful and kind. My phone took forever to update and transfer, and Sable was very patient. Thank you!

We had a great overall experience. From start to finish Asurion was on it. When we were told it would be two weeks for parts Asurion representative call the contractor and the part was in in less than a week. We are very happy with the service.

I had insurance on my iPhone, crushed the screen & went to the ATT store. They helped my place my claim, told me when repairman would come to my house to fix. Everything went smooth from there, until the phone was fixed. No stress, no hassle. Thankful!

They send your things to the wrong address even when given the correct address severe times. They also send you to automated customer service.

She is fantastic, I'm not sure how much she makes for doing her job but it's not enough. I just can't say enough good things about her. If you need help she is the best. She resolved two problems for me in no time. Thank you Kimberly.

Thankfully, we had purchased the extended 5-year warranty for our LG refrigerator because the compressor went during the last year of our warranty. I was able to get an appointment with the LG expert in our area quickly, and he did a great job repairing the refrigerator.

AT&T forwarded my call to Asurion.I explained my grandson had dropped his phone and cracked the screen. They worked very efficiently on my problem and when I called U Break I Fix, they had all my information already. Ii brought my phone in and it was ready in less than an hour

My issue had to be resolved in 2 visits. Parts weren't here for the first visit. I was pleased to see Asurion as the provider. I value them as a trusted provider for warranty services on so many of my purchases. The technicians I had were both great. Professional and friendly. The second tech that did the repairs was very knowledgeable and educated me on the proper care/use of my appliance. I wish all repair issues were handled this way. I hope Samsung keeps Asurion as the repair

I took my I phone in after dropping it in water. They replaced the screen, which was not broken, but did restore my phone to full functions. About a week later, the screen developed a tiny hair line crack along the side. I feel the screen was installed improperly. When I took it back in I was told they could repair it again for another $289. That is quite a lot of money. I declined the repair.