Asurion

Dropped phone at work. Called consumer cellular and they gave me the phone number to asurion. Called and got the web site info. Filed a claim in less then 2 minutes. Very, very happy with the quick response and very simple form. Thank you!

I had the pleasure to work with Doug, who completely fixed my phone. I thought for sure he would look at it and tell me it was beyond repairable. In about 30 minutes, Doug had my phone 100% fixed. I was so shocked. He was very professional and gave me such a great experience. Thank you!

My issue was handled in a very polite and professional manner. After going round and round with the company that made the product experiencing frustration and empty promises dealing with Ricky was a pleasure. My husband always recommends purchasing insurance. Now I understand why.

I had issues previously but the person who helped today did what I needed and was quick and helpful. 5 stars!

I ordered my phone over three days ago because I dropped my previous one in water. My phone got delayed for an additional three days and still have yet to receive my phone. Was $225 to replace and even made sure it would be over night shipping. Freaking ridiculous. Because it's been delayed, it won't be here in time without a phone because I have to send my previous one in. Trying to charge me $1,500!

Insured phone through Verizon. Phone failed and I tried to file claim. You cannot talk to a person, only recordings. The recordings continually claim your info is wrong and hang up on you. Website did the same. No way to speak with anyone "SCAM"

9/10 of the coaches I've encountered on this app have been something truly special in the strange world of tech support, and what a blessing. I prefer this app well over Verizon's native tech support in-app with My Verizon. These guys are something special.

I will be canceling my ATT Asurion device insurance. I just had to file a claim. Haven't had one in nearly 5 years. It was fast and efficient last time. Only took an hour to get my device shipped. Now they want you to wait 24 hours for them to review everything. This is BULL$#*!. They obviously don't value customers time or money. I will be canceling my Att device insurance, the insurance I have on the 120 devices on my coorprate carrier accounts, and the coverages I have with Amazon as well. Will never do business with this company in ANY ASPECT ever again. Get bent.

As a business owner i would like to think that all businesses are doing their best to help their customers, but not Asurion. They sent a replacement device via FedEx which lost device. I called asurion which told me i needed to change the FedEx to return to sender then they would ship out another device for me to have tomorrow. I did as asked then called back w the confirmation from FedEx saying they changed to return to sender. Asurion car who was rude said we dint ever ask people to do that- kept me on hold another 20 mins then said i had to fill out an affidavit ( which wouldn't download) regardless/ I'd rather buy a new device than deal w them ever again

I waited two hours for a phone repair and no one ever came. Just getting on the phone with a customer service rep is next to impossible. Once on the phone I sat on hold for 45 minutes with no resolution. I am so embarrassed for Verizon being associated with this company. STAY AWAY from Asurion.

I had a couple issues when filling out the forms so I contacted the chat bubble and was put on with Michael whom I really enjoyed talking with he was kind and helpful and funny and it was just over all a great experience and I will definitely recommend this company across the board! Thanks again

What's worse than possessing a broken phone and having the folks who are to replace that phone require that you call them? Possessing a broken phone and having the folks who are to replace that phone require that you call them, and then being told by that company's website that your address doesn't exist and you're required to call them again. Apart from the CSRs being pleasant and cordial, there has never been any part of my dealings with Asurion when I thought, "Hey, that actually went pretty well for what it was." But for the people on the phones, I would like to have given Asurion zero stars.

Asurion $#*!ing sucks...nobody knows what they are doing...don't ever get any $#*!ing insurance threw them.about 10 days ago I returned my broken phone and I was supposed to get a refund in24 to 72 hours and haven't received $#*!...$#*! these people. They all need to learn how to do their job...Amazon doesn't know what they are doing either

I got a call from my local repair person very soon after calling the company with my issue. I was able to set up and appointment that worked for me, and them, very easily and they were punctual. They repaired my item quickly and even responded to questions I had after they had left. Great service!

I paid for a replacement on my phone I believe Friday or Thursday, and I ended up getting the replacement on Monday and it didn't take that long for it to come in. The phone did not come in cracked or broken, the packaging was in good condition still.

The woman who aided me in getting all of my information onto my new device was AMAZING. She helped me from start to finish with exact and easy to understand directions. She was not confusing at all and stayed on the line with me the whole time to ensure everything was set up correctly. Loved her!

I cracked the glass on my iPhone. I called Asurion on Monday. Got an appointment for Wednesday and the repair person was right on time. I'm a 75 year old Woman and them coming to my house made a big difference. I would strongly recommend them.

When you are in store you buy a cell phone; you are given pages of information that you are to read... The sales staff do not tell you the T&C of the insurance. Save your money. It is NOT worth it. My claim was denied and I am not disputing the T&C. I am disputing the fact you simply do not read all this stuff. Save your self the hassle and put the money you would have spent in a piggy bank at home just in case your product breaks/lost.

Sprint/T-mobile will NOT honor your extended warranty in person. They send you to Asurion... 90 mins on the phone with 5 people on various continents. 5 conflicting messages: just go repair your phone locally. No, don't. No, you can't. Send it to us, but we charge $275 since we have no repair site near you, etc. On and on. Finally I get a loaner phone but the phone they sent isn't connected to sprint network. I call for tech support and am immediately transferred to... Apple? They have nothing to do with it, so I call back... it's impenetrable and I fully expect to have to pay a huge deductible on top of wasted money. Horrible, awful company.

So I am going thru a really difficult time and situation right now and Asurion has stepped up to the plate big time to help me get my devices replaced (phone and watch) I couldn't ask for better service from my tech coach. She went above and beyond for me and it is simply great customer service. Verizon and Asurion together make my dream team when it comes to gadgets and communication!

Terrible company - they make simple claims out to be a complicated mess to discourage you from filing. Their website is a circus and a total waste of time. DON'T waste your money or time on this thieving company.

What's the point of paying for insurance? They are so concerned about the find my iPhone off when phone is damaged and destroyed yet when you even get Verizon on the phone to confirm they don't believe you.

The entire experience from start to finish was really quick and easy. I am very impressed with the customer service, the speed of the whole process, communication during each stage, and the ease of every step.