Asurion

My husband and I both have businesses and our phones are very important to us, my husbands phone broke and it took me about 3 minutes to put the claim in and the replacement phone was at our door the next day. It did not even take 24 hrs. I am so impressed with Asurion and gratetful to have had this service.
Thank you so much Asurion for prompt and easy services.

I was very much surprised how relaxed I was after talking with the person at Asurion! Usually, if i have something to ask for help somewhere else, the first response I get is "Not possible"!
Thank you, Asurion!

I've given out my phone number, carrier, and my name. I was worried about someone being able to hack my account. Edward eased my mind that the security prompts that I have installed will stop that from happening.

The entire experience from start to finish was really quick and easy. I am very impressed with the customer service, the speed of the whole process, communication during each stage, and the ease of every step.

I've tried for 4 days to submit my claim, make the payment, and receive a new phone. I've talked to 5 different agents and made 4 separate calls to figure out what the issue is in getting a new phone in my hands. The first call, I was able to get everything through, but upon delivery day, UPS claimed they attempted delivery and had the phone returned to sender that same day! I had no notification that ANY attempt was made, I was home all day. Ever since then, I've been calling to get a phone shipped, but the payment "isn't going through." I called my bank and they said they see the charge attempts and EVERY time Asurion has returned the payment. When I confronted them with this, they had no idea, and even mistakenly transferred me to the MetroPCS department. What a joke!

I'm an AT&T customer with device protection. I had filed a claim online and within minutes they had received my order. I arrived about 20 mins after and dropped off my phone at UBreakiFix. It took a little less than two hours to fix my screen and also my speaker was fixed after the glass was replaced. The employee at the location was nice and made drop off and pick up quick and easy.

Your Tech Jason was friendly, professional and efficient. He explained everything clearly. He had a long previous appointment. My appointment was 1 to 5 PM. He called and came just after 6 PM. I really appreciated that he took that trouble to come so late to avoid rescheduling me.

We purchased a replacement from them about a month ago and now the screen is coming apart from the phone it has not been dropped or anything to cause damage to the phone. When I called they were not willing to help in any way besides to have us file a new claim and get another replacement phone from them.

I've been dealing with this company for over a month and I still don't have any replacement. I have my recordings where they keep telling me you have to wait 24 to 48 hours, and they kept saying that over and over. So staples can choose a better company for customers to have insurance on items we purchase.

I bought the Assurion protection plan. I am glad i did because we had a problem with the remote car we purchased. I was expecting them to say it wasnt covered under that warranty,,, but it indeed was. My son will be thrilled to hear this as he only used his remote car a handful of times. It was a Christmas gift for him and its all he got because of the price tag.

Super fast and easy to file a claim. Received the phone next day. There was an issue with the SIM card so I used Chat for assistance. Jessica was amazing and was able to resolve my issue in a timely manner.

I Had a cracked screen and Jayda an exceptional technician from Asurion made it so easy for me to get a screen replacement. She helped and kept me informed throughout the entire process. She was amazing. Thank you so much for taking care of me. My phone works again!

Our experience was excellent from beginning to end. They picked up our tv and it was repaired quickly. They are very knowledgeable and have great friendly communication. When they returned the tv they even set it back up for us. Would definitely recommend this company to my friends and family! Thank you for the speedy service you provided.

I sent in a phone for a cracked screen which should have been repaired for $29 and five days after sending my phone in I received an email that the phone could not be repaired. When I contacted the company they stated they did not have the screen in stock and could not repair it in a timely manner. Their solution was to send me a replacement device and I would have to pay $229. When I questioned why I would have to pay when they were unable to meet my request they put me on a hold and then came back and informed me it was because my phone had other damages. My phone worked perfectly before I sent it in with the exception of the cracked screen. THIS IS A SCAM! I wish I could give them below a 1 because I have wasted so much money on this coverage! You are better to bank the cost of the insurance and buy a new phone if something happens to your current one. Lesson learned.

I had first filled a claim for my screen. The technician said that my problem was most likely my screen, but tgat didn't fix it. So I called asurion and told the lady what was going on and she just replaced my phone. Had my phone at my door the next day.
You can't ask for better service than that.

Speaking with a live rep was very comforting. She understood my situation and handled my situation quickly and with no judgement. Same with online chat. I was to the point and very informative. I feel good knowing that Asurion team is there for me in my time of need.

My cell phone battery expanded and separated the two case halves. I worried that the battery would explode. I am aware that Li Ion batteries can ignite and start a fire. I should have used the battery saver software when the phone was new. I now use it all the time.
I am grateful for your insurance policy.

Excellent experience using the assistance of the agent in the chat option made it so easy! She was knowledgeable and help me read out my mind immediately plenty of time to get my errands done and get on with my day.

My internet browser was repeatedly opening on its own, was on the phone with Isaiah the tech coach for a very short amount of time and my issue was resolved. He was very professional, polite and thorough making sure that my issues had been taken care of. Great job.

My photo app stopped backing up content, and I was afraid of deleting it and adding it back for fear of losing pictures. Brian assured me I could do this and everything already backed up would be saved. He was right!

Needed help in filing a claim for my broken sunglasses. The Asurion representative was extremely knowledgeable and professional answering all my questions quickly. I was able to submit my claim In a very short amount of time from start to finish.

The biggest rip off sold by Verizon. Deductibles, "out of stock". I cancelled my claim, bit the bullet and went out and bought a new phone.

I am cancelling Asurion on all my phones. Verizon, you can do better!

Bianca was professional and extremely knowledgeable in how to deal with the walls we continued to experience setting up our home phone device. We were disconnected in our chat several times and she was there waiting for us to reconnect. She got us out of our jam! Thank you!