Asurion

My tech, Aaron, was very professional and courteous. He called to introduce himself, sent a picture of himself so that I would know who was coming to my home, and made sure that all my questions were answered before he left.
I would most definitely use this service again.

My photo app stopped backing up content, and I was afraid of deleting it and adding it back for fear of losing pictures. Brian assured me I could do this and everything already backed up would be saved. He was right!

I had a virus or something that was put in browser that kept telling me my phone was going to shut down, etc. It would not stop. My service rep made it so easy to correct my issue. She also suggested doing it every 2 to 3 weeks. I'm putting it on my calendar. I'm going copy & paste the instruction on my calendar so it will so easy to follow the instructions each time. I'll just so happy.

Problems with my phone had me dealing with carrier customer service. After resetting my phone 3 times, I put in a claim and everything went smoothly after that. I was back up and running a new phone the next day. It was simple

I broke my iPhone on Sat morning; submitted the claim using my insurance that afternoon and my exact replacement Monday. In addition they provided all the materials and instructions to return the broken phone. Couldn't be any easier

Said I would get my phone overnighted the next day. Did not receive it. Faxed them their paperwork six times and all six times, their fax machine said busy. Claims should be handled faster. In today's world, people can not be without their phones. I need mine for communication and for work. Poor customer service.

This has to be my first time EVER making a feedback comment lol. So the lady Malika that I had helping me went beyond what normal Customer Service does, she really tried to get my phone activated even when I wanted to quit. We tried all kinds of methods, but policy is policy. She helped make sure all info ready for the store tomorrow so I'm cool. Great Customer Service!

The Asurion claims process is one of the most frustrating experiences I have ever been through. Purchase insurance for a computer. File a claim and they require proof of purchase. Submit proof of purchase only to have claim denied because they claim you have not submitted proof of purchase even when you can see the receipt image clearly on their website. So I can clearly see the submitted receipt as proof of purchase on their website, but they cannot and denied my claim? Seriously Asurion... you suck!

It is my second experience with them, and I have never had problems, on the contrary, they have always known how to solve returns.
In my case, I am a musician and I have spent my whole life on musical products, but until recently I found out about Asurion and it is the best place where you can invest, and know that your product is backed.

I was shocked at how much I had to pay to get another phone. Really thinking what did I get myself into switching to AT&T/ Asurion. The only thing that disappointed me. The customer representative was kind and outstanding. I'm grateful she took her time to be kind and help me.

I have been using Asurion Home Plus for almost one year. It has been very valuable. After submitting a few claims, I have been able to get my devices repaired or replaced (when they couldn't fix it). Having this peace of mind has been extremely helpful.

I didn't give them 5 stars because it is a bit difficult to submit a claim. There is a lot of back and forth. Sometimes you have to fill out forms that are not electronic forms and submit them. That is very taxing. And sometimes its hard to fit your problem into the pre-defined boxes. However, once you get past that, it is a very valuable plan. They have fixed 1 laptop, replaced 1 laptop, and fixed a Nintendo Switch. It has been great! They have saved me valuable money, which I say is worth the hassle for submitting the claim.

I'm always completely in a daze when our electronics end up damaged for some reason or another. Asurion is amazing with their responses and making the replacement come as quick as possible! I'm always very pleased with their efforts to making the costumers happy! Thank you!

Reached out to the chat agent for help finding an sku number and he was able to file my entire claim for my with minimal info needed on my end. Took maybe 10-15 mins total and now I just wait for the final review. Great job

So satisfied with the service. Keep up the good work.

Asurion is helping me with my warranty for my drone. They have been very helpful in keeping me updated and making sure I'm happy with their service. Their chat rep, Juvelyn, has the patience of an angel. I don't know if my drone will get fixed yet but dealing with Asurion has been a pleasure.

I had been trying to get a status on my claim because the site was not updated, so I figured I would try the online chat. I usually never like to try the chat because its always a bot and they can never seem to understand my issues. Regardless, I was given an actual representative and she was quick to resolve my issue. She was professional and prompt, exactly what you want and need when dealing with online customer service.

This was so fast and easy. The joysticks weren't working properly. I got on the website, put in a claim, received instructions, went to UPS and off it went. I received updates every day or 2. 1. 5 weeks later, I received a brand new controller. I will definitely be using it again excellent service

No empathy from the CEO office. The customer service woman I spoke with was quite patient and friendly, actually dealing with way more misdirected anger than she should have. She even said she would have her daughter at Clemson promote my product. A saint that beautiful woman is, and to her I apologize.

However, the company as a whole is unethical. I was guaranteed a replacement phone by the following morning, and it never arrived. I waited 8 hours, and I was locked out of everything because of 2-factor authentication. The "office of the CEO" said that their terms say up to 2 days - even though they use FedEx Priority Overnight, their site says next day, and their phone reps say next day. They get a refund if FedEx doesn't deliver the next day, but they do not pass it on to the customer. Nor do they refund the thousands upon thousands you pay if you never file a claim of course. The "office of the ceo" doesn't care one bit about you.

This comment is about the service I received from Advance TV Service in Fayetteville, North Carolina. Robert, the owner, not only worked around my schedule but was very professional and nice. I would recommend him to anyone that needs their TV serviced. He was very knowledgeable, and I am pleased with my overall experience.

ALERT!
Don't waste your money buying a plan from asurion.
I paid $70 for a 2 year plan for a cellphone and my screen got cracked so I filed a claim which they charged me $43 to do and then have me go to their repair shop for them to tell me that asurion is going to buy the phone back not fix it so I have to buy a new phone first so I can transfer everything over before I can turn my phone in for the refund which is nothing more then an Amazon gift card because that's where I bought the phone.
Complete ripoff in my opinion, there's better plans out there.
Don't waste your money because you'll only be frustrated if you ever need to file a claim.

Brought a phone in for warranty repair, super fast service with a bright smile. Fixed right the first time and the time estimate was right on! The rep/repair person was very helpful, knowledgeable and fast on the repair!

I lost my phone and when i claimed for a new phone they denied my claim. I have been paying insurance for asurion for more than 7 years and never even claimed a device. Now that I lost the phone and when I am claiming the phone, the company denied my claim. Worst company ever and they are not even providing a reason for their denial. It is a SCAM company. Do not chose this company

There was an option to have a technician come to my house to fix my cracked screen. When the technician arrived he fixed my phone in his van and finished it within 30 minutes. This was the most sufficient process for atnt. We all know you have to wait in line at a store. I will definitely use this again.