Asurion

Excellent service and patience is appreciated - even though we weren't talking his text answers were sincere and in a good attitude. I felt I was treated with respect and that is very important when we humans go searching for help and older person like me who is not very competent in technology.

I filed a claim and it's three weeks later and no service yet smh. They don't hesitate to get my money monthly but they have given me nothing but broken promises and a headache I just can't understand. I have called about 5 times, this is the worst service I've ever encountered.

TV stopped working used the Home+ plan. Big mistake, Had an older 32 inch Samsung series 5 1920x1080 was replaced with a series 4 1280 x 720 made in 2017. Sent in the claim to repair or replace. They decided it needed to be replaced. Local center never even looked at it. Cost me the 99 dollars plus the 27 dollars I pay total every month. Could have gone to Walmart and purchased a much better TV built this year. Waste of money when it comes to TVs.

As a follow up to Asurion response. I took the issue to the second level in two different departments with no help, no ability to refund the 99.00, no ability to return the TV for the one I should have been sent, no ability to help me in anyway is what I was told. Was actually told by one department that it was my fault that I should not have taken delivery of the TV. When it was sitting on my door step when I got home and called as soon as I noticed it was in no way a comparable TV to what I had

Asurion has a great featured chat experience that is fast, easy and suitable to use versus calling on the phone and talking to prompts before you get to an agent. The agent was very nice, and experienced to my needs and concerns. Thank you Asurion for such a reliable online service.

Charles was very nice and able to help. Great job all around. Personable, helpful, willing to work for a solution!
I have called other times to find an answer to this solution and it always ended in frustration.
Charles turned that around with his willingness to help and get it done!

My phone was damaged. They want to charge me 249 as deductible which the phone itself does not even worth that. After being on phone for 40 minutes and asking to talk with supervisor, they made me to hold for 35 minutes and then hung-up on me. It is totally rip-off.

Trying to get replacement for an insured, stolen phone. We have been on the phone for an entire week with Asurion, attempted four claims. They have all failed! We have encountered EXTREME incompetence, poor language skills and ridiculously bad customer service. They took down the wrong address to replace the phone, and it just got worse and worse and worse. It's been a full week, and our trip is destroyed! My wife is in tears.

Izaiah was great. He was able to assist me quickly and effectively! Very polite and customer service was top notch! Excellent job helping a tired and hungry and sleepy girl who just wanted to get through this setup and porting of this new line for my brother who I brought over to Verizon and iPhone! Thank you and happy thanksgiving

I broke my iphone, and then lost it. Asurion reps Breanna and today LaFaithe, were incredibly nice, efficient and helped me to activate new phone and get downloaded info from old to new. They replaced my phone without any hassle.
I wish all insurance was this good.
Stan Barnwell

I was having issues with hotspot connectivity on a device and chose to chat with Asurion. The waIt was minimal and she was friendly, positive, professional and knowledgeable. She walked me through several scenarios an resolved my issues promptly and with aplomb. Really an excellent tech support experience on all fronts.

I bought a TV and purchased the extended warranty through Asurion. GFL trying to get a phone number. You can't call the mobile number, they don't handle tv's. No place on my warranty is there a phone number to call.

Secondly, I tried to file online. But when it asks the screen size, it does not accept it. I'm looking right at the info of the TV and my plan.

Worst place. Never again, I will never purchase warranty plans from them. They suck!

I have had numerous protection plans in the past, but the ones I have purchased in recent years with Asurion for electronics have been outstanding and affordable. It is an easy matter of explaining your problem with the device and you are on your way to a refund of your purchase!

I purchased two Samsung TVs at the same time back in 2018. One of them being rather expensive. When the Direct TV installer came out to install my new 4k upgrade equipment he noticed my purchases and recommended I purchase their TV/Laptop insurance. Good thing for me, as both new TV's failed with the same problem within months of each other. (LED strip failure). Both tv were found not to be cost effective to repair due to my remote location. Both TV's were replaced within one week of my filed claim. I was given multiple choices of replacement TV's. Im so glad that Direct TV installer recommended their product insurance plan provided by Asurion.

No one I have spoken to seems to know how to file and complete claim. The site/link is as bad or worse. Been almost a month, I've spent hours on the phone and on site and no where any closer to replacing my phone. Service is $#*! and that's being nice

It is better to upgrade or replace your phone than to use this insurance. It has been 48 hours and I have not received the replacement phone after providing numerous requested documentation. Customer Service Reps were not helpful. I paid nearly $300 for a replacement phone and have been given the runaround with several different time frames. I originally requested same day delivery. The date and time was confirmed but no one ever showed. I was promised next day. The phone never showed. I was then told additional documentation was needed and phone would be shipped the following day. The phone never showed. I am still waiting. It would be better to go into the store and upgrade then to purchase insurance.

Service Rep Grace's extraordinary service and asurion for creating a superb chat method to solve issues.

I purchased a Asurion protection plans on all of my things for my kid and although I don't always have to use them when I do I have no issues with the Asurion whatsoever. Well worth the money.

I had my Z flip 4 for less than 3 months when I dropped it, face down on the screen and the screen went completely black. Luckily, I had the phone insured through Asurion and I was able to get a brand new phone the very next day! It was a lot better to pay $275 for the replacement than over $1000 for a new phone! Asurion makes it really easy to get the help you need, whether it's a screen repair or a new phone. I also have the $25 a month insurance now for all of the devices that I own! It covers almost EVERYTHING I have! The Nintendo switch, all 3 tvs, my sound bar, the tablets and my son's phone. It covers so much more than I realized and if I had to replace my 65" tv, it would only cost me $100! I am so glad that the Asurion rep told me about it because I had no idea that it ever existed! I have absolutely nothing bad to say about Asurion, great company and excellent customer service! Definitely worth it and definitely recommend it to anyone! Awesome job Asurion! Keep it up!

Customer service was fast and easy so extremely happy and satisfied. Thank you staples for being a role model to customer service!

Had a ac unit I was on fence about insurance, I usually insure all my products over 200 and thank goodness I did it failed just over a year and was no hassle to make a claim( which I hate doing and returning anything). Having purchased many coverages already I have only had a couple of claims and it is so helpful even though on most of my items I never need it. It's just a relief to know I have it and now I probably will make sure I buy the max year just in case! Not a waste of money, when you need it, it will make you relieved and thankful you did and make up for all the others not needed. Great company and customer service in my experience!

After paying for insurance for my cell phone for 5 years it turns out that it is worthless. The camera and flashlight stopped working on my phone. When I put in a claim I am told that my only option is a an S8 or S9 replacement phone. The replacement phone has a $149 deductible. Both of those replacement phones can be purchased with 2 year warranty for much less all over the place. So, after paying over $1000 in insurance I am finding out that the insurance is worthless. I will be moving on from asurion and VERIZON.

I contacted Samsung about an issue with the ice maker on our fridge and the Asurion team contacted us the next day to schedule a tech appointment the following week (and this was during the holidays!)
Communication was fantastic from start to finish. Kept us posted when the tech was running a bit late and then the tech called us 20 minutes before arriving to let us know he was on his way. Service on the fridge was quick and efficient. Fixed the problem in no time. Highly recommend Asurion!

Great service and quick turnaround. My laptop battery would not retain the charge. One call to their call center and I was sent the package to ship my laptop. After investigation they confirmed its beyond repair and refunded the laptop amount with in 7 working days.