Asurion

The team was very professional, knowledgeable and personable. The customer service was courteous and took into account my time was valuable and offered options to fit my busy schedule. I was without my phone for minimal amount of time and well worth the excellent work.

My experience was good at the store, Jose took care of my problem and solve it quickly. My problem was doing the claim. I had to make three claims because I opted for mail in repair, but somehow, the staff at Asurion had problems with my address

Outstanding tech support, especially online is hard to come by these days but Asurion employees excellent tech's such as Norman who I have the pleasure of working with today. He took the time to solve all the issues I was having and I couldn't be happier!

I had an issue with a product. Went online to file a claim. Asurion Rep chatted with me and ask a few questions and worked to get my claim approved. It was a pleasurable experience. I recommend using Asurion for all your products to have peace of mind.

Great experience with Brad today! I was having trouble with the cellular service part of my iphone14 setup. Brad walked me through it, resolved my issue, and then stayed online to help my husband resolve his issue too. So easy! Very pleased with this support. And impressed that I could even reboot my phone and then pick back up with the same support person!

The earphone Jack on my pocket GT broke and because I filled up the claim wrong I was denied. But soon after I chatted with a rep. And he so very easily resolved my claim and now I'm happy man thank you
asurion

Very happy with the service, I called (which was a little annoying but OK) they immediately sent me a UPS next day air label. Shipped it out and got it back repaired (new screen) the next day. Exceptional service I would recommend them.

I no longer have access to the email address I originally purchased the item with. When my claim was processed it went to the old email address. I contacted the email provider and after 4.5 hours on the phone and being transferred to 7 people - I hung up. I expected the same issue with Asurion. I initiated a chat session, Wilson hopped on and within 4 minutes, my issue was resolved. This is how customer Service should be.

I needed help activating my phone and I had no service to make a call, but Christian was extremely helpful and attentive through the whole process. I was able to get it taken care of right here, so a big thank you to Christian again for the help!

Was nice and easy he made it easy and professional was fantastic and would recommend everything was handles perfect

Told the rep on the phone that I didn't want the monthly plan. She tried talking me out of it every way she could. I asked them to cancel. I didnt have a hob and couldnt afford it. Well guess what... I got my credit card statement and I was billed for their services.

The men that took care of my needs were very professional and loquacious. I was assured that I would accomplish the mission and
I did faster than i expected.! I was very impressed by there professionalism and understanding and would highly recommend getting insured by them. Asurion sure picked a good selection in their front end customer service positions.

I called Samsung for an ice maker repair. An Assurian repairman spent 3 hours with new parts and fixed the problem (at no charge.) I was so impressed I signed up for the service. Now, I can't get anyone in the phone for days. Going to drop then as soon as I figure how,

It was AWESOME! My Notebook PC quit charging and I hopped over to start a claim. I could not locate my model number or serial number so I opened a chat. Within seconds I was chatting with a a wonderful lady named Abigail. She had all the information I was looking for. She asked what was wrong and I told her. She verified the information that was with my purchase and had me set up for a service repair. Any questions I had about the process we answered promptly and concisely. 100% recommend.

First of all the site is very difficult to navigate, secondly after hours of obtaining additional verification code after code, the claim was completed and then my phone on back order. It's been four (4) days with no follow up from Assurion. They are not keeping their end of the bargain. They are well paid to insure a cheap phone, and it's on back order SMS

From start to finish it was a great experience. So easy to navigate from the ATT web site. It came early the next day. Amazing customer service setting up the device. I have always had a great experience with Asurion and ATT.

I have no complaints whether if I'm using the app, chatting or even calling in, I'm always taken care of I really like the service.

Ordered replacement phone, sent ours back a week ago. Received letter I have 5 days to return old phone or will be charged $75. I don't have new device yet, and Assurion claims they don't have my device sent from a week ago. Paying for insurance for no coverage.
Borders on fraud. Also, the number provided to call, does not have a prompt for customer service.

Very quick to make a claim to easy to fill out the form on line very please and happy except for the amount of the deductible was pretty high $250.00 other than that I am happy waiting on my replacement.

The day you opt out of complete insurance coverage is the day you have your phone stolen or lost... imagine what a nightmare that is... Avoid the hassle, pony up the fee, and breathe easy while napping...

I was very happy with the whole experience from beginning to end. The remote technician, Vincent, was prompt and very professional. My phone is just like brand new again. I would recommend Asurion to friends and family.

Had a TV that was covered by Asurion protection plan that died. I went online and chatted with Hoover. Within 5 minutes, I had a service appointment that met my schedule. Excellent and timely service. Very courteous. Keep it up!

The company owed me a refund. That was 6 months ago. They indicated that no replacement phone was available additional costs applied to get another phone. I chose to take the replacement cost of about 200.00 that money never arrived.