Asurion

I scheduled a tech to come replace my cracked phone screen and he did not show! The best resolution customer service offered me was to reschedule a week from now, or to pay full deductible cost for a phone replacement! I took off work to be home for this repair and they failed on their service, yet would not even waive the $30 phone repair fee or offer any comps for the time I took off work to be home for a no show. Absolutely ridiculous that I'm paying for a service that was not rendered.

Very poor. No communication they tell you that you will receive an item in a day but it come a week later with no kind of information telling you this. You have to call an inquire about it. But they will make you pay the deductible. No compensation for there mess up

I just realized I quoted Vanilla Ice but that's okay.

My phone's screen just stopped working out of nowhere. I was in a panic, as many of us would be. I went online with my insurance, mentioned the problem, got an appointment for the next day and brought it in. I was worried, but within a minute she sussed it out, told me it was no big deal, and it would be ready in an hour.

It was! And on top of that, while I was out I remembered that I was having trouble with my usb charger. When I picked up my phone I was like, "Oh, yeah, there's this issue I have with charging. Do you have any advice?" and she was like, "No problem, I fixed that for you. There was some lint in there. You're good now."

Just great service. Thanks so much.

Oh, and check out the hook while my DJ revolves it.

The website made it convenient for me to just log on to my account and enter information by answering just a few questions about my mouse that needed to be replaced. The email communication during the claim process was fast and gave clear directions to next steps in the process. There was never any confusion about what I needed to do on my end, or next steps in the claim process. Simple and easy to use!

I am new to Asurion I have only been with them for less than a year. But I'm definitely tired of spending hundreds of dollars UP FRONT for extended warranties on already expensive products that doesn't even cover everything that cold go wrong! Asurion covers all the tech in your house regardless of age. It was super easy to file a claim, paid a very small deductible and had the option to drop it off or they would pick it up! AND it was fixed in TWO DAYS! I will never buy another extended warranty again.

I had them fix my phone screen through Verizon, the guy I had an appointment with cancelled on me 2 minutes before the appointment. The next day he actually came and the guy who fixed my screen broke my whole phone so they had to send me a new one. After sending me a new phone they charged me $300 for not returning my old phone when I had two separate employees on the phone confirming that they received it. I am currently on the phone with them trying to get me money back and the lady does not know how to help me and have been on hold forever. Absolutely worst experience ever and I will NEVER go through them ever again for anything.

All I needed was a new screen. Said it wasn't what I needed and sends out replacement after $200 deductible. Replacement phone is straight crap and won't charge. Been on the phone all day about that and at one point on hold for 45 minutes and sent to customer care at VERIZON! This place is a scam and I'm terminating my insurance with them and telling everyone I know to do the same!

I purchased a RC Truck for my grandson. It broke. Initially I had trouble entering my information online. Thankful they have a chat line making the claim easy. I got a full refund with Asurion. I was glad I added the coverage to my purchase.

It is worth buying Asurion product protection plans. I had bought several in the distant past but forgot I had bought them and never used them. So, I stopped buying them for quite some time. Then I decided to buy them again for a few recent product purchases and I'm happy I did. The staff is very helpful and courteous.

Torn baseball gloves, Always have a problem with claims with $#*!s sporting group through the website and have to do it in the store or with customer service. Your website will not accept the store number or claim and I'm imputing all information correctly as your customer service support team says and $#*!s. A issue that your IT department needs to look at.

When you go to their website your line is not associated with the device you have so there is no way to do the claim online. You will have to chat or call, then the nightmare begins. They ask you to sign a paper submit your ID and also ask you more than 10 questions about your life to verify it's you. In the end they deny the claim. Opened a new claim and now waiting 48 hours because they have review my account. Horrible insurance, they do everything to deny your claim and I feel they want me to give up, but I won't. I pay for this insurance monthly and they will replace my device. Next I will see a lawyer.

The guys recognized my concern immediately and eased my minf ny saying its repairable.they knew im in sales told me estimate was 2 hours.butvdid it in 45 min...truly amazing they didn't have to...they went above and beyond.i wish i can mention their names but didn't ask for them...but JUST AMAZING

I made a purchase through Amazon & also purchased Asurion 2 year electronic protection plan. My product conked out before a year had gone by. Asurion made it very easy to file a claim & I'll be reimbursed when they receive defective product. Fast, easy, well organized. I purchased a new product with Amazon & made sure to buy another Asurion protection plan.

I filed a claim with Asurion on behalf of AT&T. My delivery was scheduled for the next day between 3PM-5PM. I was supposed to be contacted by an expert 30 minutes before arrival, yet no one ever contacted me. It is now 6PM, I have not heard from anyone, and AT&T customer service can't even find on file anything about an order for a phone! I have been waiting at home since 3PM when I have other things I need to be doing, waiting patiently for someone to show up. It is a shame that service is not accurate according to delivery times, and no one has reached out to me to let me know that my estimated time has changed. I am out of a phone now 3 days and I am still waiting for God knows when these people decide to show up. You can tell which reviews are planted by the company and which are real. LOL

From the moment I connected with the support. They knew exactly what I needed once I told them. There was a mistake on my end which cause me to this connection from them for a few minutes but the support was still with me the whole time. And they got me all the information I needed to solve my problem. Great customer service!

We just got att service three weeks ago and my screen shattered and a bad experience with asurion when I had TMobile almost kept me from filing a claim. When I finally cut myself on the broken screen I filed and it was so simple and fast

Basically, the online claim form is set up to deny your claim since there is likely no option you will find applicable that also enables the claim. The one option in the claim form that enables the claim to be accepted is unclear, obscure, and misleading. Instead of paying them each month, just put the cash in a sock and save it up for when you need to pay for repairs somewhere reputable.

Asurion Sucks, don't waste your time or money with them.On New Year's Eve my phone randomly wouldn't turn on or charge so, my mother filed a claim with asurion and waited two days and no response from them.We then proceeded to call them and spent 2 hours on the phone with them only for them to tell us that they cannot send me a new phone.The man on the phone told us I had to turn off find my but how am I supposed to do that when the phone won't turn on.So in the end I had to go out and buy a new phone.So what is the point of having insurance if they won't get you a new phone when it broke? Never again am I using this service all they do is give you a run around and waste your time.

My work depends on me living on my phone. I accidently broke my it during a workout. It was easy to get the referral from my cellular provider insurance plan. All and all it took a total of 2 hours for the whole process. This saved me a lot of trouble and hassle. I would recommend this service to everyone.

My son cracked his new iPhone screen and this was my first time filing a claim with Asurion to have it fixed. The process was so simple and easy I filled out the claim online and picked out the ufixit store in my area and we went the next day and they had the screen replaced in 2 hours and they just added the $29 onto my next bill we didn't have to pay anything that day. Will definitely recommend Asurion.

I had a product that failed. When I went online to file a claim; the system didn't find the item. It directed me to a chat service. In less than five minutes, Maria found my item, approved my claim and ZOOM I was done. Awesome!

The associate was extremely helpful, polite and made the claim process quick and efficient with no problems. I've always purchased the Asurion Plans and rarely had to use them. But, on the occasions I needed them they have always resolved the problems. Excellent customer care.

First time to use my 3 year warranty & paid for itself on first service call. Recommend buying one on dishwasher. A service call takes a little more than a week to schedule. The technician was prompt & courteous checking in when at my location.