Asurion

Wow -- Process was very simple. This was my first time to use the replacement plan and I was ready to fight. Jenny made it so simple to get me a gift card to replace my item. I'm very impressed and will continue to purchase the replacement plans.

My 76 year old father lost his phone and was very upset about this. I was able to report it lost and received a replacement at a great price and fast delivery. My father was very grateful and you helped me help him. Thank you.

When my printer died after 1.5 years, I figured it would be a hassle to file a claim. To my surprise, I went to the Asurion website and within five minutes I filed the claim, received a pre-paid shipping label and was told I would be reimbursed for the entire cost of my printer. When I went to Staples to get a new printer, they told me I could bring my old one with the shipping label and they would pack it and send it back for me (plus they gave me a $10 coupon.) I highly recommend and got the protection plan again for my new printer.

Very good service but unable to contact at that time due to my phone not being in my possession so i had to wait but i think that you guys turned off my phone for security purposes and that was really important and really great!

I used them for a cricket phone claim and they sent me a phone that kept being reported as lost and stolen. Cricket said it was reported stolen in January and I had the phone replaced in October! What the F***. They are passing off stolen phones do not trust them!

Je n'est pas de mot pour expliquer comment je suis satisfaite et heureuse mon fils aussi est tres content

I had an issue with our tv. I called asurion and I was met with a receptive and helpful individual. The tv had to be checked by a service technician and parts ordered which took a little time but that's understandable. The tv is now working properly and Asurion is the reason.

I had a new iPhone 14 issue in that I could not get the phone to function properly so I chatted with a Verizon tech (Lisa) and she was very patient and walked me through every step and there was several. Step by step she stuck with me until completed. Thank you Lisa.

This company is a horrible insurance company. I've been put through so much with them as to being transferred back and forth to AT&T and asurion. I've been hung up on and treated like and idiot. They say that they have no contact with AT&T and yet they have contact with AT&T for there affidavit that they need me to sign. This company is so unprofessional and unorganized. They don't listen 2 costumes and hang up on them. This ain't no insurance company. This is a unprofessional company.

Many times over the years I've bought the protection program but never needed to use it, but boy am I thankful I did this time. The first time I used the HP OJ Pro 9025 it broke. The protection plan person was wonderful in handling the situation and getting me the label for returning the product. I hope the rest of the process is as easy and stress free.

I recently got an iPhone 14 and realized that I was not getting group chats with android users or I could not send or receive picture messages with android users. I got a representative named Valentino and he helped me fix my problem very fast.!

I experience a major setback with my notary business after my all-in-one printer stopped work 4 days after my manufactures' warranty expired. After going back and forth with them and spending more money on warranty extension to still not get the issue resolved. I decided to go to my receipt and call my Warranty that I purchased through Staples. (It is very important to purchase the store warranty and to get registered.) Within 5 minutes my issue was resolved. This is what customer service looks like and what it feels like when done with the customer in mind. I will continue to shop with Staples…. I can't say the same about the product brand I purchased.
Thank you Karla Carmela for providing my 5-Star Experience with Customer (Care) Service...

Great personnel to deal with / I get and extended warranty for almost all products I purchase and Asurion has always been an excellent organization when it comes to claims - they have always been professional, knowledgeable, and courteous. I will not deal with any other organization when it comes to extended warranties.

Asurion is a total rip-off. My iPhone was malfunctioning and Asurion had me reset everything on my phone to see if that would fix the problem. It didn't - I called again. They didn't have record of the conversation so I had to reset again. Didn't fix the problem. They said they would send a refurbished phone. Then I was to send them mine. If they determined mine had been dropped or exposed to water, I would be charged $300-$500. No way was I sending my phone to them. They could claim anything and I would have no recourse. Do not use these people. Verizon needs to drop them.

Asurionhome plus filed 1 claim denied because they said it was used commercial. Then filed another claim denied did not say why but sent form to fill out so they could review in person. I told them that they must deny all claims. So canceled asurionhome plus. Should have known better

This was the first time I ever had to use a protection plan on one of my appliances. I am so glad I invested in the protection plan on my dishwasher. Asurion took my information on the problem and handled it from there. Fast, knowledgeable and respectable service. I will make sure I get Home Depot's protection plan on all my appliances going forward. And I will recommend to all my family and friends to invest in the protection plan.

I am on a family plan through Verizon. I cracked my phone over a montj ago and filed a claim with Asurion. They scheduled a repair time. They cancelled due to forgetting my appointment and then scheduled again. They then cancelled again and said it was due to the Delta variant. Asurion told me they would send a replaceable phone. They sent me the wrong phone. I called and they refused to accept they sent me the wrong phone. They took $29.00 out of my account and told me to send it back. I sent it back over two weeks ago. They have hung up on me multiple times, kept me on the phone for 2 hours and still did not rectify their mistakes. I suggest not getting insurance and paying for a phone repair with a private business.

My experience was seamless, the product that was covered was still under manufacturers warranty, but they're no longer in business. I used the chat, operator understood and shipping label to return the product will be generated in 2 hours. No muss, no fuss. 5 stars.

Today was great.My customer rep took the time to correct my claim and expedite my request. My claim was entered correctly and I can expect my replacement phone soon. Due to medical reasons thats very important to me.

All the reps were great. My only suggestion for the future is to be honest and realistic regarding when a local service representative would come to assess the work that would be needed to resolve the the claim!

I really was stressing after I had purchased pro coverage in a guitar center the day I went to use it they gave me a paper and a number to call. And that's when the stress of is this going to get replaced kicked in.
I got the blessing of being served by Juan Carlos and he guided me step by step and in less then 6 minutes my claim was done.
Keep in mind I had to drive to guitar center and they couldn't help at all so to be taken cared off in a instrument claim was a blessing.

Terrible customer service. Phone was broken on 23rd. I filed a claim and promised next day delivery of my phone. Today is the 27th and was told I should get it tomorrow. I'm Not going to hold my breathe.

Asurion tries to give you the run-around long enough you'll go buy a new phone.

If I could give asurion, a minus 100 stars I would. Placed my claim Jan 27. Checked tracking on Jan 28, package delivered. Delivered to Kansas City, MO! I'm In NC. Called them on the 28th let them know. Today is Feb. 19 and I still have a broken phone. Funny how it can get to the wrong address in one day and it takes 21+ days to get to the right address. I was treated so poorly by people there, I refused to talk to them any more. Had to get Sprint involved. At this exact time, I STILL HAVE NO ANYTHING from asurion.