Asurion

The only reason I gave a one start review is because the two representatives I spoke with on the phone were at least friendly, otherwise I would give zero stars. My issue was a cracked screen that needed to be fixed. I was first told someone would visit me the day after I filed my claim to fix the screen. No one called or texted. I called Asurion the next day and was told, "Oh, there is no one in your area to do that. I could either mail in my phone which would take up to 8 business days to return or take it to a ubreakifix dealer myself. There is one of those close to me so I called and it would be $165+tax to have it fixed and they did not contract with Verizon/Asurion. And of course Verizon would get me another phone for $199. If I had a tech close by, with my insurance it would cost me $29.00 to have this issue resolved. WHY DO I HAVE INSURANCE. This is all a scam for everyone, ubreakifix and Verizon. I haven't been this frustrated in a very long time!

Overall the claim experience was easy and not time-consuming!

Resolution was quick
No long wait period
Professional

Customer Support answered all my questions and gave me location and contact information on the nearest service center. They were not able to provide fee information for the service I requested, but I will approach the service center for this information.

So the actual customer service representative,and the chatting system was nice and easy. My only thing to point out though is it wasn't to easy to find a way to talk on the phone with someone.they have a way to call through your service provider,but then you have to put in your cell service information just to get to asurion support I suppose.other wise a fairly nice and easy customer support system.

Great experience. Much easier than I thought it would be.

Very patient and helpful.
I would not hesitate to use these services again.

Easier than I could of hoped for with great people in a timely manner

Once everything is ready, the repair is fast, but the process of making the claim is not easy, after filing the claim you have to prepare to make calls, to continue the process that is supposed to be automated,
And waste a lot of time on those calls

The freezer LED Panel was not working properly. I called Asurion to submit a claim. The appointments were scheduled, technician came to look at the freezer, parts were ordered, scheduled repair date, parts were received. Repair date came, parts installed and I am back to business as usual. Thanks to all!

Although I called in a claim on the Labor Day Holiday (in the evening) there was still someone to speak with to initiate the claim. That was great! He was good on the phone, I got the replacement approximately when he said I would, which was nice. And I was able to track the shipment which was helpful.

I would give it a zero Stars if I could. I don't like this place because I bought a warranty and they're saying that it's not covered and I spent my money for my son for the warranty and they're not letting me fix my scooter with it.

Professional experience was amazing and I was impressed with communication, my information and service needs claims and the representative was understanding, with caring responses! Thanks for the great customer feedback and services.

I bought a window air conditioner from walmart with extended 4 year warranty. I have the warranty paperwork and the email confirmation of delivery of the unit. These papers show what I bought it and when I bought it and where I bought it. It has the model number, order number, delivery date, and sales rep number. I have my credit card statement showing when I bought it and how much I paid. What else could they possibly need? I don't have an actual receipt so they won't honor the warranty. I contacted Walmart 3 times and they can't give a copy of the receipt.

After I noticed my nice chair was broken I thought what a waste of money, then I remembered I bought a warranty with it so I looked for it and tough.another waste of money with my luck. But what do I have to lose, I'll try, after 15 minutes I was told my claim was accepted, I thought wow. Thanks to

Lost my phone late one afternoon. Contacted Asurion early the next morning. I had my replacement phone the very next day! I was very surprised and VERY pleased!
Everyone was very professional, but friendly, and obviously knew their job very well!

ASURION SERVICE IS TERRIBLE. THEY DO NOT EVEN TRY TO FIX MY SONY SOUND SYSTEM. THEY OFFERED ME 1/5 THE COST TO REPLACE IT. THE UNIT WAS $3000.00 IN 2018 AND NOW THEY OFFERED $550.00. THIS IS THE SECOND TIME THEY DID IT. THE FIRST THEY GAVE ME A CHEAP SAMSUNG TV FOR A HIGH END SONY. THE TV WAS 14 MONTHS OLD. WATCH OUT FOR THIS COMPANY

I was so excited about getting a new laptop and when I couldn't get the microphone working, I tried following the instructions posted by Windows. After several attempts, I knew I needed help and contacted Asurion. The technician who resolved the issue was so patient and helpful. I am extremely pleased with this service and if I ever need help again, I won't hesitate to contact Asurion.

The online chat with customer support was very easy and able to offer a resolution to the problem with my equipment. It was my first time having to file a claim with Asurion and was very pleased with the process.

Was very pleased with how fast I could get my screen repaired. I had never had cause to use my insurance before but accidents happen. My tech Hunter, was very good and repair was fast and so far appears as good as it was when I bought it.

Monifah was my ProTech rep today and she did an outstanding job! Very understanding of my situation and very patient with helping me get the issue resolved on both devices even though me and my husband were in separate locations. Great step by step walk through!

At the beginning they say it was covered because it was not broken. It just software or other stuff on TV in. They say they were not prove it a car earlier and I just did it again and they say is not approved. It's not right

I purchased an Asurion+ plan that I was told would fix any device that went bad. I was led to believe that the repair would be covered under the plan. I took my printer to the location where I purchased the plan and was told I had to go online an get an approval for repair. I went online for the approval and was told the repair was covered for $99.00 + parts + tax. The price of a new replacement printer was $120.00. I bought a new printer. A similar issue occurred with a big screen tv and sound bar. Big screen tv was never approved and the sound bar repair was approved for repair at $99.00 plus tax. Add the cost of the monthly fee and you are at $125.00 plus tax. A new replacement is $99.00 plus tax on Amazon. I have cancelled the service. Buyer beware if you purchase it for anything other than cell phone issues.