Asurion

I did purchase a home phone through Amazon and I was suggested to purchase the protection plan. I'm so glad I chose the Asurion protection plan for 3 years which it helped me because the phone I purchased stop working a year later and I was able to get the money back from the phone with the Asurion plan. This time when I purchase another phone I've got the plan for longer time. I would recommend the Asurion protection plan to anyone. It's better to have it!

The Asurion representative that helped me with my merchandise failure resolved the issue very efficiently. Couldn't ask for a better outcome!

Sprint had signed me up for insurance for one line out of six. Sprint was unable to tell me when and who signed me up. Sprint transferred my call to Asurion, Asurion, was unable to to tell me when i signed up for insurance, however, they have been charging me on my bill. Asurion blames Sprint and Sprint people tell me they can not do any thing once it is turned over to Asurion. How can a insurance company charge you money and can not tell you how did you get singed on!?

Lost a phone and received a new one quickly for a fee of $`49.00 Found my lost phone and returned the new one a week later. This was in February of 2020. I am still waiting for my refund of $149.00 for the return of the new phone.
Asurion says they sent it on March 24,2020. I and my bank say they did not. I have called them 5 times the last of which was not even noted on their records. This is the worst insurance company I have ever had to deal with. Their response to my numerous requests is inaction. Also, eash call has taken at least 45 minutes and still no results.

I was very surprised on how easy the whole process was. Tech was great and fast he fixed mine and wife's cracked screen with no problems and great customer service Totally recommend service to anyone and I've already recommend to friends and family..

I had a Fender Guitar Amp that I accidentally dropped. I was unable to use the amp after the incident. I filed a claim on Sunday and on Wednesday of the same week, I received a phone call that I would get a gift certificate for the full amount of the cost of the amp. Approximately 15 minutes later, I received the gift card by email for the full amount. I can only say that based on this experience, I would highly recommend this company.

My wife runs a small regional hospital from her phone, a phone that was stolen at 5pm on a Thursday.

I filed the claim at 6pm after all hope was given up, by 11am the following morning she had her replacement phone in hand.

Superb service. Worth every penny.

Technician walked me through the process step by step and remained with me until resolution. Throughout the process she was very positive, friendly and informative. I never felt rushed. She was very reassuring.

My son recently destroyed my screen on my tablet, and I did a claim in the same day and got my tablet the next day. They understood what the issue was and knew exactly what size tablet and year my tablet was and it went from there!

The tech was super fast at fixing my issue. I dropped my phone off and within 2 hours I had ot back as good as new!

I received a link to submit my claim (broken front screen). Submitted my claim and was directed to have the local Asurion store to have the phone repaired. It was unable to be repaired. I submitted a follow-on claim and received the new phone the same day. Ashley was a great help at the Asurion Store in The Woodlands.

I had an issue with one of the phones on my plan and the representative that I spoke with had it straightened out within a few minutes. I was very pleased with the interactions with the representative.

The first technician diagnosed the problem as dampers and parts were ordered. The second technician, Anthony, installed the dampers and made sure the washer was running correctly. Both techs did a wonderful job!

I had to make a claim for a broken hearing aid that I had insured. I had to go to chat where they identified the product and processed the claim quite quickly. Now I just have to wait for confirmation email they said a few hours.

I was surprised with the ease of reporting my cellphone for replacement. After a disappointing experience with my current carrier I was indeed pleasantly surprised by the service. I was promised the replacement phone in 2-3 days..

So lets say you have a new Iphone for a year. You pay $11 ($132 for a year) for Asurion coverage. Then you break your Iphone. The deductible is $200. And guess what? You get a REFURBISHED phone. So lets do some math. $132 for insurance, $200 for your deductible. For a total of $332! You could have easily bought a refurbished phone for under $300...

Total Scam... NEVER get Asurion coverage for your phone.

They replaced my broken Samsung QLED TV with a cheap imitation with a bad picture. I have called so many times and left on hold, was told someone would call but never called. This is the worst company ever and I am leaving Verizon

From setting up the appointment to communication from the technician he was fast and efficient.
Provided a great experience and a great service. The whole process was wonderful. It was very seamlessly, and I love how he was very communicative and he was easy to work with.

Soundbar quit working and it was insured through Asurion. After paying deductible, they shipped these large items for repair work. Replaced the main printed circuit board. Somewhere in the shipping process, my sound bar grill was dented. Shipping these large items across the country will always present opportunities for damage. The repair was effective, but the dented grill frustrates me.

The experience was flawless. Adin contacted me 30 min before arrival and arrived at the time he said he would. Very polite and made sure all of my questions were answered and explained the limited warranty with the repair. We will be requesting Adin in the future if we need one of our phones fixed. The repair was complete in the time he told me it would be finished. It was so easy to get the phone screen replaced, he came to us which was amazing!

Be prepared for each person you talk to to have no clue what is going on... like they have no way of putting notes in the computer. Be prepared to repeat yourself, have your call dropped, talk to 15 people in several departments but never given the number to the actual department you need to talk to, be on hold for hours, and lastly, be prepared to have rude people talking to you and to get screwed over and lied to.

I contacted Asurion to fix my washing machine.
Asurion turned out to be:
1. Mismanaged bureaucracy I ended up talking to 7 different people without any resolution.
2. Technologicaly inept, the one person who came to my house misdiagnosed the problem claiming it was
a broken timer and didn't fix the washer; Sears came several days later and fixed a broken switch in
1/2 hour to get the washer working.
3 No regard for my time.
- Asurion scheduled a technician to come to my house between 1 and 4, The
technician did not show up or call to cancel.
- I called a help line three separate times and each time
was put on hold and after several minutes was disconnected.
-I called after hours and received a call back the next morning at 7AM while i was still sleeping

From the moment I called to file a claim (on a Sunday) everything was perfect. Asurion was in contact with me every day until the day of the appointment. On October 6. The agent was on time, and the repair was done in minutes. The agent was very pleasant, and quite effective. Very positive experience.