Asurion

My son broke his Nintendo switch joy stick after 2 hours been on the phone no repair I canceled my account. Scamers I was a member for a year don't waste you money the joy stick is only 8 dollar in Amazon.

$#*!s Sporting Goods sold me the Asurin insurance stating it would cover a baseball bat when my child out grew bat. That is not false. They won't cover it. They wouldn't even cover wear and tear on current bat either. Rip off

Called asurion to file a claim. They claim that my passcode doesn't work but when in the att store it worked. They reset my passcode 3 times with not being able to submit my claim because I have a unified account. They also hung up on me. They also keep transferring me around to att to reset my passcode. Eventually you just get frustrated and hang up. I spent hours on the phone and still didn't get a claim submitted.

So this is the 2nd time in the last few years I have had to use My insurance to replace my phone and both times the rebuilt phone I get is an absolute piece of $#*!. Very slow and I have to restart it daily. On top of that there was a $230 deductible. When the Bluetooth connects in my truck it says the previous owners name on the screen. I have been a Verizon customer for almost 20 years and I pay $120 a month for 1 phone and I don't have unlimited data. My girlfriend has smart talk and pays less then $50 a month and has unlimited data and much better service so guess what Verizon, you just lost a long time customer. Pretty sad that they offer much better deals and options to brand new customers and the loyal customers that have been with them for 20 years literally gets screwed

I reached out with questions regarding my protection plan. Nakim addressed my issues and made a great recommendation to take advantage of. I am very pleased with the level of service I received today.

The person on the phone was cheerful, to the point, and was very helpful. And the person who came to my house and fixed my phone was professional, skilled, and right on time. The service was perfect and so much appreciated!

I called to get a cell phone fixed or repaired. It was replaced with a newer model and shipped extremely fast. It was a pleasure to get everything done so quick and the return was easy with the label and packing materials sent with the replacement phone. I was very impressed with the whole experience. Thank you for the ease of the whole experience.

My daughters phone died
It's a brick right now:(
She's in college
I made the claim but the claim kept ignoring the 2nd line of the address. So I am concerned about the delivery.
Will update if allowed after she receives the phone.

The link was very easy to navigate. Instructions were very easy to understand. The response was very quick. I would recommend for people to pay for the warranty. It was worth it,
I received a full refund.

My screen was cracked and in the oddest place on the curved side. Josh saw the issue, explained everything he needed to do thoroughly, told me when to be back, and like magic. My phone was fixed.

He was friendly and informative and fastttttt. Check him out

Upon arrival I was assisted with the most helpful technician. I thought I was going to be there forever due to a claim placed on wrong phone. The tech that helped fixed the issue and resolved my phone problem with in minutes. She was professional, helpful in every aspect and nice, thumbs up to the tech on Blackstone & Herndon in Fresno Ca.

I purchase the Heyo.Ja Portable Baby Playard, 4 in 1 Pack and Play for my granddaughter, back in November 2022. She used it five times, and the handrail broke. I spoke to the customer service rep. And was told the refund would go back to the card I used to buy the product. Instead, I received a gift card for $188. I called Asurion, who informed me they could not do anything about this. If you purchase a product with your credit card, the refund should go back to that card unless you request a gift card. If they do not have the information for the credit card, ask, and I can provide it. What will I do with this gift card? I WANT my money back. These companies are ripping people off. In this day and time, companies like Asurion need to get with the time and be flexible. You can't tell me you do not have the option to send my money back any other way besides a gift card. That is not what I used to purchase my products. YOU NEED TO DO BETTER! Will not use them again.

I don't know how they have such high reviews. They denied a laptop claim for the battery, no explanation. Also they are denying a claim for a PS5 controller because they don't have a clear picture of the serial number. I can't get a clear picture. It's tiny, silver and in between the handles. I have called twice, filled out their forms 4 times, sent in the requested pictures twice and given them all of the numbers they requested 4 times but they still can't process it? This is a scam. Clearly they will deny claims and keep requesting information no matter how many times you provide the information so they can blame you for not following their policies and they can justify not processing the claim. I worked in insurance for 12 years. This is a very obvious tactic.

This was the best experience I've EVER had with customer service! I was so impressed at Rhonda's knowledge and patients. I was so frustrated when we started, she listened and validated me, and got me set up so smoothly and effortlessly! AMAZING Job! I can't thank you enough!

Absolute crap company. Have been fighting for 2 months to get my playstation fixed.

The guys couldn't fix it, actually broke it more, now instead of getting a full buyback I'm only getting $350 when you made it unusable!

I started with one broken USB port, After two months of sending it to your hub and them saying it is fine I brought it to a local shop and watched them open it.

The local shop verified the previous repair destroyed my playstation, it looked like the inside was hit with a hammer. $#*!ing horrible company, DO NOT USE THEM!

I needed a new SIM card and was having a hard time getting it activated. My cellular was not working so I couldn't actually call Verizon directly. The online customer service option was a lifesaver and got me back up and running! So grateful for access to GOOD customer service via online chat!

I was having difficulty connecting my phone to my new sim card and Paul at the Lower East Side location 160 Delancey Street was very helpful with my problem.

Thank you very much.

Colin Argyle from Toronto Canada

I needed help making an insurance claim and I got the proper help.

We purchased an office chair at Staples and were told that Asurion would cover almost anything that could happen to the chair, including pet damage, so we purchased the 2 year plan. 1 year in, our cat decided to scratch the chair and we decided to see if the salesperson was lying and tried to get another product. The claim process was very simple, just keep your receipt, take pictures of your product, upload them to the site, and viola! It took 2 days! Definitely recommend this to everyone!

Live chat with Alessandro was a breeze. He helped me transfer my son's phone number from his (lost) old SIM card to his new SIM card. Super easy and I didn't have to talk on the phone or be on CS hold forever!

I was recently enjoying a wonderful cruise vacation. On the return to port my phone was stolen from the ladies restroom. I realized I didn't have it about five minutes after my friend and I left the restroom. We hurried back to get it from a shelf in a stall, and it was already gone. We went to guest services to report it missing, but no one turned it in before we got back to port. I made several stops at guest services but nothing turned up. The only good thing was that I had insurance that replaced my loss. If you don't have your phone insured I highly recommend that you consider doing that.

Was having difficulties trying to get new device activated and went to protechsetup and all the technicians I worked with were great. They took the time to work with me on getting my problems fixed. They were fast but professional.

This company is not insurance. It's a replacement program. Where most companies would insure your device and help you repair it, they will only replace it. If you want to keep your device or have your device repaired, that's an out-of-pocket cost only. Also - don't take it to their Asurion UBreakIFix store... that is also out-of-pocket. The only option you have is to replace your phone. If you want to fix it vs. getting some refurbished phone through the mail, check out a company like Upsie or others who are actual insurance.