Asurion

Unfortunately I had a item near & dear to me break. I forgot I had coverage & when I remember I made the call & was helped step by step on the who, what etc. My item could not be fixed but as promised by Ausurion it would be replaced to equal value. And that promise according to their rules & stipulations were met in a time span that I was greatly appreciative.

I had a busted screen on my iPhone 12 Pro Max and I filed a claim with Asurion, they gave me the option of when and where I wanted my phone fixed. I picked a date and time for them to come to my house and then changed the the date for a sooner date. The guy sent me a text saying he was 20 minutes out. He arrived on time had me turn off find my phone and then said he'd have to knocked out in about 30 minutes. 30 mins later I had a brand new screen on my phone and he was off. You couldn't ask for better customer service! Great job guys!

Made a claim for a broken screen
Waited until the appointment, showed up the shop Said my claim didn't exist. Phones asurion they made me a new claim but said the part is out of stock. Proceeded to wait a week and a half for the part they call me, parts in stock just need to update credit card info online ok now I can't login so I phone, on the phone the lady tells me my claim doesn't exist and to file a new one. I file a new one... the part that was ordered for my phone is no longer in stock now I have to wait another 2 weeks probably for the same results. If I get the run around again when the part "gets in stock" I'm canceling immediately.

Returned phone is 2021 & they claim never to have recieved it. They then charged my Tmobile account $500 (on top of what I paid for replacement phone)... since then I've called every 6 mths to get money refunded to no avail. I pay approximately $140 a mth to assurian... not any longer... anyone had such experience? Currently July 2023

Calendar jumping back to day before after saving on current date. 99 tabs open which looks like pictures from gallery. Talked to 3 or 4 tec coaches & can't get things resolved. Now. After talking to vrw tec coach in Phillipines I am getting a pop up window that says digital secure stops working. Idk. Ready to give vrw up. Been with since 1999.

My new I phone 14 didn't correctly transfer the phone number but all the apps transferred. I had no phone unless I was on wifi for 2 weeks. 2 trips to verizon and 3 chats later I got Gina and she was able to help me get this fixed in minuets. She is a GENIOUS!

T-Mobile required us to send 4 trade-in phones to this company. Took 1 month to acknowledge receipt of devices. Mixed up the credit amounts, said 1 phone did not have "find my iphone" turned off, proceeded to "scrap" phone without notifying us until "$0" device credit email sent. T-Mobile made good for 3/4ths of the discrepancy, which was generous, but avoid these ASSurion schlongs at all costs, FYI their "fake" extended warranties are horrendous,

Super rude lady named Shayna answered the line. I'm calling from Denver Co, she was seeming as though she hates her job & us customers too. Smh luckily when she hung up on me I called back & was connected to someone much better. People like this can make awhole experience bad. Overall Asurion is good & easy to use.

Ashley was a delight to work with! She answered all my questions and got my phone activated. If I could give her a million stars, I would! I could tell I was actually talking to a person and not a machine. She was witty and funny. How many times can you say that you are happy to chat with support services? If they are all like this, I wouldn't mind at all.

Attempted over 2 dozen times to schedule repair from online source. Bank statement shows "pending" which is has since last night - Supervisor - Candice, Supervisor Customer Service Team denying to adjust the $29 repair fee. So far spent over 1.5 hours trying to get appointment scheduled. In fact, if I hadn't called today to make the appointment today I wouldn't have known they weren't coming tomorrow either. Agents spoke to were very polite and attempted to be helpful but their leadership isn't very cooperative w/ resolution

After I realized my phone went into the washing machine with the sheets and found it in 8 inches of water I dried it out in a bag of rice but no cellular service or Face ID went online to to my phone claim.com and I was finished in minutes and my phone will be here tomorrow

Dropped my ipad off at u break I fix in Puyallop Wa in December of 2022. Kept getting the run around on why it wasn't fixed. They kept telling me thy would find out and call back. Never did. Called Asurion, the parent company and thing only got worse. They escalated my claim to a supervisor who did an investigation and closed the case without notification or resolution. I have waisted way too many hours and dollars on this with no resolution. Absolutely would not ever recommend this company to anyone.

I purchased the Verizon in home protect plan that covers all my electronics and had my 60 inch TV go out and had to turn it in to insurance. They were unable to fix the TV so they gave me the choice between 5 different new tv's to replace the current one and I was able to actually get a 65 inch Samsung that is better quality than my old LG 4k that went bad. I highly recommend purchasing this insurance it has already paid for itself

I began by attempting to file the claim online myself but was directed that I would have to chat with a representative. And the chat was completely painless. It was fast, efficient, and Maricris made sure I understood and had everything that I would need. I want to give a glowing review. My experience exceeded 5 stars. I can't tell you how grateful I am.

If I could give 0 stars I would. The "no questions asked" warranty is no where near that simple. They ask a million questions and try and find any reason to deny your claim. Once my claim was approved I was told I had to pay a $400 deductible! Reluctantly I saved money to pay off the deductible, I contacted Asurion to find out where to pay the deductible and was then told I was beyond the time frame so my claim was denied... do NOT get scammed by this company...

Made a Claim on a Sunday. Promised a Replacement by Tuesday AM.
NOTHING... Wednesday, Supervisor said to go to a Verizon store and get a new phone.
Asurion was down for updating, when Verizon store called them. Had to buy a new phone.
When tried to get help, later, spent 55 minutes on the phone, and no help, and they cannot help me.

My issue unfortunately lasted about 2 to 3 months because of someone not sending me bar codes to take to UPS for it to be shipped. I then had to call back and request a supervisor and one never called so I then had to call back 2 weeks later and the guy then helped out and got what I needed to be able to ship my item and thankfully within a week my issue was resolved.

I had written a review earlier today concerning the quality of their service and their replacement phone... both unacceptable. Anyway, the last rep I spoke to gave me a callback. The phone number comes through as "Arthur Fonzarelli" For those of you who may be too young, that was the full name of Henry Winkler's character, "The Fonz" from the sitcom Happy Days back in the 70's. Just another indication of the lack of professionalism exhibited by this company.

Dropped my phone & cracked the screen filled claim with asurion. Was very satisfied with how extremely easy sending & receiving phone get repaired. Also in quickness of repair, cost & phone looked & works peferectly.

I can't explain how much I hate working with these god awful processes. The people are as nice as they can be, and I get that it's not the customer service reps I'm working with. It's the TERRIBLE processes they are making AT&T Customers go through. I have to go through this entire process with a drivers license picture and printed document - however I can't upload as they request and there is nobody that can help. Instead of providing an email address to mail it to like it used to be (still not ideal) the tech support rep had me on hold - while she was on hold talking to them about their problem. This is absurd and I hate it.

The deductibles for a refurbished phone are out of line because within a year and a half you will have to replace that refurbished unit. You will be better off upgrading to a new device periodically, it won't cost you as much over the long term and it will be a new device that has a warranty that will protect you as it should. Stay away from this company, dealing with them is an absolute nightmare. AT&T should realize this and not continue To allow them to serve its customers as it only has made me want to pull my service from At&t after 10 years of being with them.

This is the worst company I have ever dealt with. Do not pay for their unreliable service. We filed a claim on October 3rd, it is now October 29th and we have gotten nothing but the run around from them and still no phone replacement. We have spent hours on the phone with them, which most of that time being on hold as they transfer you to someone else who is not competent to resolve the issue. We were told a handful of different excuses as to why the claim is not being taken care of. This service is a joke and not worth the wasted time you will put into having to deal with them and get no resolution. Save yourself the headache and if you need to fix a broken phone, go to a local dealer!

I purchased a Hamilton beach, coffee maker, along with Asurion protection for four years. It stopped brewing coffee, so I called Asurion and the claim process was extremely easy. The customer service agent I had was friendly and efficient and I highly recommend a Asurion protection for your purchases.