Asurion

I had dropped my phone on Thurday evening. The screen cracked and the on off button stopped working. I filed a claim Friday and Saturday my phone showed up on Fed ex. I was amazed how fast this exchange was!

I forgot I had this service and it came at a perfect time. My TV gave out during Christmas and didn't have much money to purcahse a new one until I looked at my Att bill and remembered I had this coverage. I logged in and made a claim and within 7 days I had a brand new TV...I was so pleased with the ease of making a claim and receiving my replacement. I am happy I got this service 2 years ago.

I've experienced the worst customer service ever dealing with Asurion! AT&T uses Asurion as a third party company for replacing phones. They sent me a defective phone that stopped working a day after I received it. When I called customer service to request a new phone, I was meet with excuses and the worst customer service ever! The representatives were combative and very rude! The only remedy to my issue was a $25 that was never sent and a "like new" replace the new phone to arrive 2-3 business days later. I was not compensated for the inconvenience for receiving a device phone or the terrible customer service I received. Asurion really needs to reevaluate their customer service policies and train their representatives to reflect those polices. AT&T should also reconsider their relationship with them as a third party vender! I am extremely dissatisfied with my experience with them!

Great experience at Lawrenceville NJ repair location. Zach did an amazing job. Was there 90min. Brought a book so it wasn't bad. Certainly better than a replacement or upgrade. Great surprise of getting a new battery with screen repair.

If anyone is debating as to whether a warranty plan is worth the cost, I would strongly agree.

Since 09/2019 I have been paying $15.00 per month, until 06/2021, for 3rd party phone insurance.
Total amount paid to ATT: $300.00
ATT sold this insurance plan with the understanding that if I cracked my phone screen, I could replace it after a $29.00 deductible. I attempted to get my screen fixed and opened a claim. Upon arrival, I was told they would not fix my screen since the back had a small crack. Stating, this was, "Their Policy".

I never agreed to this policy and never would of purchased had I known. I requested either a full refund of all insurance payments or for them to honor their screen replacement. They refused. I then asked for the policy that I agreed to, and they refused to provide. It does not exist and I feel I was taken advantage of. I have tried multiple times and escalated to management twice - all refuse to help.

DO NOT SUPPORT THIS CORRUPT BUSINESS

I lost my cellphone...contacted Verizon...I haver Asurion insurance...Contacted Asurion since
The FIND MY PHONE app couldn't locate it. Contacted Asurion...completed the claim in less than seven minutes...I received confirmation a replacement will be received in two days..

I had a claim that was initially denied, but with their awesome customer service they were able to process the claim successfully! Marygold was amazing! Add in the affordability of the plans and they have a customer for life in me!

Purchased a new top of the line fridg from Home Depot. Paid 295 bucks for the 5 year warranty. At the 2 year point we had an issue. Asurion sent 2 different Techs out. Neither had a clue. Messed up my fridg. We claimed $160 food loss (fridg temp went up to 55 degrees after second tech worked on it.)
I then did some research and successfully fixed the fridg myself.
Received an update from Asurion indicating they agreed to the claim. Thats it. Now it is impossible to contact anyone at Asurion.
YOU HAVE 2 CHOICES:
1. SET YOUR MONEY ON FIRE.
2. PURCHASE AN ASURION WARRANTY

Very kind, prompt and educated, I highly recommend asurion as it was affordable too

Brian was very helpful guiding me through the set up of my new phone.

My security issues were solved instantly. In just minutes my iPhone security system was restored to give me back my confidence in protecting my personal information. Plus, I learned of all the options available to protect all my electronic devices. TYVM.

Needed to use warranty, but rep was so fast and helpful and directed me to the manufacturer warranty because it was still under that. And she was extremely helpful and provided all necessary information. Great service, appreciate you Ma'am Shiela ( Graciela)

Very helpful...great very nice and easy to get along with and I will be happy to recommend this company

I was happy bought Asurion protection plan when I purchased products on Amazon. I couldn't believe Asurion protection service is so helpful and fast response. It made me very easy to report the claim. Service people is nice and helpful! I'm so glad to have Asurion! Thank you!

My sons iPad was damaged and I made a claim. Now the business who was going to fix it and the man I presented the claim to both said yes it would be covered. Well I received a denial, and I disputed it with the claims dept and escalations dept. with no help might I ad. So I asked them why do ppl get insurance if not to fix something that gets broken. I canceled my insurance and will just put the money I was giving them every month up to pay for accidents… at least I know it will be fixed that way. Sherri ( very unsatisfied ex customer)

My phone stopped working amd I immediately filled a claim. I was not sure what to expect, when I enter, but Amdrew greeted me and explained the process. I was able to drop my phone off in the morning and pick it up in the evening. My screen looked brand new and the process was stress free.

Sending my old phone in was SUPER easy (after I found a place to drop it off!).

When I received my new phone,the AT&T employee, named Blessings, was a HUGE help! He was kind, patient, and knowledgeable…the best!

I couldn't find one of my Asurion plans using the Asurion search tools. Wilson took the available information I had about the product and it's plan and dug until he found that somehow one of my auxilliary email addys had been associated with the plan rather than my primary addy. Now all is right with the world. Wilson was concise, efficient, and personable in working through the situation.

Sent my Laptop in for repair. They couldn't repair my Laptop. Sent me an email for a depreciated value check for my laptop. My coverage says if it can not be repaired, they would replace. I had to go through several people before they finally agreed, that my coverage provided for a replacement. Then I was offered several replacement options, but they were all less Specs that what I sent in for repair. Then had to go through several iterations before the person finally offered something that was comparable to the laptop I sent in for repair. The phone operators and others need better training on how to determine coverage and how to offer replacements. Also, I am still waiting on the return of my hard drive or broke laptop, which I was told they would return.

There's no way they could be ANY worse. BOTH times I've had to get a replacement they either sent the wrong phone, or wrong Sim card. Then on top of that customer support is terribly slow.

I love that I had a option between getting my old device fix are getting a new device customer service was very helpful and give me all my options I just wanted say thank you for outstanding service.

I always panic when I have to file a claim because I fear that I failed to register my device. It always ends up being a nonissue. The partnership that Amazon and Asurion have makes the whole process seamless. No worries, nothing to stress about, just a super easy process.