Asurion

From scheduling, to the knowledge & quality of the service technician, fully explaining the issue and how it was corrected. Plus the tech provided useful information to increase the value and use of my LG Wassher.

I had a fast courteous young man come to my site and replace my phones glass in ten minutes time. Perfecrt.

We got there at 4:30p and they close at 7p
They told us that it would take 2 hours to fix our phone. Not only were they already busy but we were also cutting it close. They were so friendly and professional. They completed the phone and had us out of there before closing. I will definitely recommend them to anyone. Super nice guys

The New Asurion Complete Protect on Amazon is a scam it says "Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon" they don't cover past purchases (Scam)

The Att technician went above and beyond to get my phone fix before my appointment and overall I am very satisfied with everyone's professionalism. Thank you!

Damien was a great tech, very knowledgeable, efficient and helpful. He had my in house repair done before his estimated time.

Dealing with Asurion has been an absolute nightmare. The representatives were extremely rude. The fourth person that looked into my repairs status and said the tech told him the part to repair the MacBook Air laptop had just arrived and it that it would be an additional 3 days before the laptop was shipped back to me. It's been 7 days and I called Asurion for another status update, only to be transferred twice and then told by Demetris in the CEO's office that my claim had been canceled and that it would take 24 to 48 hours to look into what happened. There was one obstacle after the next while I was trying to get answers I felt like I was being given the run around. I am still waiting to hear back from Asurion it's been over 20+ days. If there is any way around using Asurion do everything in your power to do so. I can honestly say I'm disgusted by the customer service I received from this company.

We have ATT mobile service. We paid for insurance for on our phones for several years. We finally had a claim for a cracked screen. We opened a claim and ATT uses Asurion to do their repairs. They were scheduled to come to our home and fix the phone. The first 2 times they called at the last minute and cancelled. We then went to one of their branch offices and they were unable to change the order from repair at our home to repair at their store so we left. We had another in home repair scheduled and this time they just didn't show up and when I looked at their system our repair order had been cancelled. Just crazy. We'll never pay for phone insurance again and take our chances. We are also changing to another provider and leaving ATT and they are responsible for the quality of work by their subcontractors. I couldn't be more disappointed in ATT and Asurion.

My experience through AT&T was amazing. Ashley helped me very quickly and was very friendly and caring. I felt like I was in excellent hands.

Great experience with karlacarmela. Exceeded all my expectations. She's a five-star Asurion agent with great attitude and knowledge. Thank you for helping me setup my claim and get my tv scheduled for repair.

My first appointment was canceled somehow. So I had to wait almost 2 more weeks to get it repaired. Then had to drive almost 2 hours away to a different location. Even though the first shop had the replacement part.

Had o crack on my screen. Waiting 3 days for them to come see him at my house. He goes, well the cracks on the back so I can't fix the crack on the front. Then I go how do you fix this. He goes You have to get a new phone. Will the deductibles $250 ago period ago so basically you have to pay all this money for just cracked front screen. Shtis a joke

I have purchased this service for many years with my phone plans and this is the 3rd time I've used the service for a replacement phone with no issues and the process has gotten much easier. Thank you

I sent in a claim, and I apparently wrote something wrong. I received an email that they could not process my claim. I spoke with the representative Amy and she helped me to refile the claim with corrections.

I needed help switching over my android phone to the new iphone and Alyssa was awesome she patiently helped me through it all and stayed with me until i was all set to go, she did such a great job i really appreciate her knownledge

I came to the Asurion website to transfer data from my old phone to my replacement phone. Since I had no idea what to do, and didn't want to do it wrong and lose data, I was somewhat nervous. But chatting with Mitchell put me at ease as he patiently led me through the steps and waited while I found things and tried unfamiliar things. It was taking so long to backup the phone, I left the chat, confident that when I need help again, this website and the chatroom will help me along the remaining process.

In addition, Diana and Shanquetta were super helpful when I first reported the problem and filed my claim. The calls took quite a while to complete, but everyone has been super helpful. I found everyone very pleasant and patient.

It was so easy to file the claim for my camera. I explained the issue and Jia Mariel took care of my claim fast and efficient. This was the first time I have every had to file a claim and use my Asurion plans. I am very happy that I bought the insurance. I would recommend anyone to buy the insurance with electronics.

I called Assurion and the message said I had to make a claim online and I kept getting an error message so I requested a chat. The person was very helpful and got the claim processed immediately. It would've been most helpful to have done this over the phone in the first place.

Asurio home + is a scam. They use a simple technique to get you to pay what seems to be a reasonable amount of money for a warranty. But as soon as you need to make a claim. They request detailed info through a tedious process, it is runaround technique to discourage you. But if you still go ahead and complete the process the result is always the same response " We can't approve your claim
The issue happened outside your protection plan's coverage period." Which by the way is not true! It is the same response to any claim!

As a result, we're unable to approve your claim.

Bought the warranty on a gas powered pressure washer pump in June of 2021 and it went out this week and they sent me a gift card for the original price I paid for the pump, great service and well worth the price of the warranty, definitely will be using Asurion for my next purchase.

I'm happy I purchased the protection plan back then. I had a problem and the response of Asurion protection plan exceeded my expectations. They handled the issue professionally and timely. The agents on the phone were patient and understanding and reassured me that they would find a solution to the problem, either by repairing the technical problem, replacing the product or reimbursing me. The technicians that did the diagnosis and later the repair were knowledgeable, the parts came on time, and the service was excellent. Thank you!

I was trying to set-up/activate my new phone. My previous phone had been trashed (by me), so the "info transfer" part was more challenging than it needed to be. Regardless of the ups and downs of communicating via the website "chat" function, I was most fortunate to have a "Tech Coach" name Jaymi. Jaymi was FANTASTIC in dealing with me (and my frustration), professionally, patiently and and friendly. Thanks Jaymi!

Recently I was able to set up a new replacement phone using online chat with Brenda. The beautiful refurbished purple iPhone 14 Pro Max came just 3 days after filing a claim after I dropped my old phone. It tumbled out of my sweatshirt sleeve and to the concrete striking the corner of the phone where the camera is located. It was crushed. So was I. I went to AT&T store where I got the info on how to file a claim.
Unlike just getting a new phone from your wireless folks you either have to call a number or go to a website to activate the new phone. Being antisocial I obviously chose the website. Which is where Brenda came into my life. Brenda chatted me through the process of verifying identity and basic info and the rest is still not done but should be cake. Brenda was super nice and helpful and seemed like a real human- but who knows these days with our robot overlords. They can do a lot. So Brenda chat person if you are real thanks and hope you had an awesome evening when you got off work. Assurion- thank you for staying true to your policy when I did in fact crush my phone and needed a new one. It was one of the only times in life I could sincerely think -Hey that's what I pay for each month! I do still have to pay a hefty "deductible" in my opinion considering the high price of the insurance. But, hey it is definitely better than no phone or new one at full price. I will continue to keep my assurion coverage on this new phone and all others in the future. If the unthinkable ever happens and I need to chat again- I sure hope Brenda is working. She's great.
The process is old school cool.
Also, The cake is a lie.