Asurion

We had to wait over a month to have a serviceman come to our house to repair two things on our LG Range. The service itself was great, but the wait time and the excuse of being shorthanded did not sit well with us. and this was the 2nd time we experienced this type of delay!

My phone and wallet were stolen so I don't have access to anything. They told me that they were going to be coming to my house anywhere between 5-7pm. DID NOT SHOW. DID NOT CALL. It was 7:30pm and I called them to find out that they put "notes in their system" that they could not make it. Then they proceeded to say that they will have to ship my phone. I have currently been without a phone for 4 days. The lady on customer service said for herself that there is always a problem with the drivers not delivering the items on time. I am extremely frustrated. I have to use a phone for work, it is not ideal to go almost an entire week without a phone. These people suck. Did not offer me a refund, still had to pay the same amount of money AND MORE for FedEx shipping

They have been good in the past at replacing phones. This time, my Pixel 3 kept going bad so they paid for a phone.

But they have a very user unfriendly system. FIrst you file online and then you can't complete the claim online - you have to call. Of course, my phone isn't working. I borrow a phone and during the half hour wait, they keep saying go online. And whenever I go online, they say to call.

When they finally got me, they said I had to send my old phone back within 10 days or I wouldn't get the reimbursement for the phone they said to buy on my dime. 7 days later, they didn't send the replacement, so I had to call and they were.

Very frustating system, and they won't let me leave reviews.

WOW, Mack was 100% the best customer service representative that I ever had. He helped me finish a claim that I had filed months ago struggling with lack of communication & help from AT&T. It didn't even take that long to do with his helpful guidance. He also was very helpful with information that I did not receive from AT&T about the deductible that I have to pay. He was so kind & patiently guided me through the steps that I tried to fo before & wasn't successful at until tonight so I can't thank him enough for his help. I wish I could get that kind of service from other customers service representatives & other companies!

Thank you kindly,
Miss Jody Majka Alexander

My car knocked my phone off of the table and the screen surprisingly cracked. Logged onto asurion and the website was very easy to navigate. My deductible was very affordable. Tajank you asurion I would always rexxomend your services.

Had a great customer service treatment. Took my phone in for a broken screen employees were kind and helpful. Told me it takes about one hour. Returned in an hr and phone was repaired. Great service.

They make it so had to follow through with a claim it takes FOREVER! They completely Suck!
Its like a 5 step process everything taking days to do, I believe they purposefully make themselves useless so you don't follow through with claims.

Asurion makes Insurance claims so easy.and very, very fast. My family has older iPhones (that we love); and have had the need to fix them (Glass, Battery, etc) and Assurion continuously delivers. Simple process and extremely friendly Customer service if you get stuck on their "Online" return portal. I encourage EVERYONE to purchase thier protection plan...they PROTECT everything.

The person on the chat was very helpful and kind. He did everything he could to submit my claim, which I appreciated a lot. I received a company to fill out a claim form and have it uploaded to their site. I've been trying to upload it, but I keep getting an error page. Even when I try to find another way to upload the form, it keeps bringing me back to the error page. They make it hard to submit a claim.

Great experience! Easy to solve! Honey was 100%!
Better than I expected!

My 2nd Kobalt leaf blower broke. Kobalt didn't honor warranty on my 1st blower, so I bought Asurion protection on my 2nd and when it broke I went online, gave some basic info, got on the chat and problem solved. No hassle, get my purchase price back as an amazon e gift and done.

I truly love the fact that a screen can be fixed in a few hours. It is very convenient and saves money for me. Too costly to start over in contract with 29 payments left!

I recently got my IPad fixed at Asurion in olive branch. After bringing it in with my Touch ID working when I received it back the Touch ID was no longer working. When I brought it back the employee said there was nothing he could do because he threw my sensor away so there was no way I could get it to work. I am very upset and will never be coming back or sending anyone there because I don't want them to have the same experience as me.

The service is complet and utter GARBAGE. Submiting a claim requires you to jump through a million hoops, thry always find a way to not honor the claim no matter what the device is or when the device was damaged and all they care about is keeping you paying for the next month. No true solutions to any issues. They claimed they couldn't see the serial number on my smart watch. I asked if they had access to the photo I sent with it and they hung up. Do not waste your time or money. Total Trash.

I received excellent customer service from the representative that I talked to file my claim. She was very helpful, caring and assuring! In fact she actually filed my claim for me.

I had a cracked screen on an iPad that I purchased for my granddaughter for her 12th birthday. It was engraved w/ her name and I didn't want a replacement.

I received the return box for the repairing on Tuesday. I sent the iPad in for repair on Wednesday and I received the repaired iPad back on early Thursday morning. INCREDIBLE!

I wasn't able to receive my voicemails. Chat with Ebony was great. Ebony was very patience and assured me that I was doing great. (I'm a senior citizen that has limited knowledge to all of this new tech.) Able to resolve issues timely.

So, I couldn't access my voicemail, (I don't know if I'm allowed to share their name, so I'll call them S) but S really helped me out. Their replies were speedy, easy to understand, and made so much sense. S really helped me figure out how to change my voicemail. Without S, I would still be trying to figure out which app my voicemail is on.

Bought a GE refrigerator at Best Buy. They use Asurion for warranty plans. I had a myriad of things go wrong, Asurion at first were fine but sent sketchy repairman. At the third repair, I was told by Asurion that they no longer had any repairman in my area. Santa Barbara. And I was told by a repairman that was because all SB repairman were never paid for their repairs by Asurian and will no longer take their calls. Ugh. Given my refrigerator was leaking water on the floor, a huge problem, Asurion agreed to rreimburse me for repair. I had tthem on the phone while the repairman worked so they would know exactly what he was repairing. Turned out to be a computer part, as well as other things. Asuurian said, OK send us the invoice, the charge was $500. I did, Fed E xd, , and well after many many phone calls since, emails, whatever I could think of I have heard NOTHING. It's all a scam.

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I was so sad my phone was damaged as my bday is tomorrow - I thought i was going to miss all my bday calls and texts and videos and pics! I was freaking out until i got on my iPad and simply after a quick, simple, multiple choice questions ( some with pics :) - i had filed a claim and my phone is on its way today! ETA 1 PM today! It's literally 8:35am, I'm having a coffee before my baby wakes up - and - I'm already done! Heck yeah! These guys rock!

I was switching devices from Android to iOS (iPhone 14 Plus) and the experience with the setup was very smooth. The agent (Denise) was supper patient with me and ensured my new device was fully functional and all my old data transferred over to my new device.

Great service and excellent customer service. Problem was solved in a timely manner.

When I contacted Asurion about my claim, Caren was very helpful and gave me a very quick solution,I totally recommend Asurions protection plans a hundred percent!

Well I have to say that I have been an plus member for almost two years and I have been disappointed with my claims very good customer service people and technician always go the extra steps for the customer