Asurion

I ordered replacement for my broken phone. The new device came quickly & activation was simple with their chat feature.

I named it thumbs because I give a thumbs up to Diana of Asurion and because I'm all thumbs typing on a phone. She demonstrated great patience with my typing and made the experience very easy by walking me through all of the complicated aspects out of it. For instance I couldn't bring up photos after a needed screenshot, I hadn't logged in for some time and couldn't remember how to navigate, along with many other questions from me and she was Johnny on the spot with well explained, easy to understand, detailed instructions to get what done what other wise I think would not have gotten done.
Kudos to Diana and Asurion

Thought this might be a difficult replacement for a broken iPhone but it couldn't have been easier! They were very patient with us and received my husbands replacement phone the next day!

The worst experience of my life. W Asurion and ATT. I cannot seem to get a live person on the phone. They sent me the wrong phone. Instead of owning their mistake, they made me return it. So I did, yet they still charged my account $1000... Now im having the time of my life trying to get it fixed. Asurion transfers me to ATT and ATT transfers me back to Asurion. No one is taken accountabity. Im stressed beyond belief. I canceled my account w Asurion last month and yet im still dealing w them. I HATE THEM!

My old samsung galaxy 22+ had a damaged screen put in an insurance claim got My new phone delivered quick and fast easy setup, package included Stuff to send back old device securely.

Granted, I'm not going to be charged, but this will be the second time I'm having to send in a phone that was supposedly going to work, and had nothing wrong with it. Well, that last for about a week. First, it was the sim card, and now, I'm having to send this one in, because the speaker, where I should be able to hear the other person, isn't working. That, or I may actually get lucky, and barely able to hear the person I'm on the phone with. I'm getting so sick of this BS, and their BS of telling people, that they're supposedly a great insurance to have for your phone. NOT HAPPY AT ALL!

I couldn't complete the process on the web page. I saw that I could chat with an agent. I opened the chat line and answered all the requested information. The process was easy and there wasn't any waiting time. I would recommend Asurion for covering extended warranty with them.

She couldn't check the status of my claim. I Was calling to see if my damaged phone had been received and I also noticed there was a claim on my iPhone watch I never put a claim on my iPhone watch and she couldn't tell me any info on either question

Angela Marie was awesome. Took her only a few minutes to process my claim. Super experience.

They didn't repair my phone it had a cracked screen and they needed to get into my phone but asked me to factory reset my phone I need my phone for work and currently using my father-in-law phone which has I don't like I need my phone for work i will never file a claim with these people again

Since lods out grow bats seemingly every year, this protection is a no brainer. Pay for a good bat once, and the. Only pay the difference, tax and new protection plan the next year. Saves a couple hundred dollars each year!

Needed just a little touch of advice and used on line chat. Stefani answered my question quickly. I thought of something else I wasn't sure was up her alley, but I asked anyway (letting her know I wouldn't be upset if she didn't have the answer), but she pulled it right up and quickly solved what I thought was going to be a major problem to get resolved. Best yet, turns out something I thought I was going to have to pay $200 for is covered under warranty. Things NEVER go that way for me! Usually turns out quite the opposite! Never had a problem any time I've had to deal with Asurion!

Simi was able to repair my phone without me needing to purchase a new phone. He was very knowledgeable and communicated the issue and resolutions so clearly.

Romaine, I hope that's how is name is spelled, was kind, and professional. He showed excellent work ethic, and had my phone back to me under the time limit. Very good experience!

Easiest experience with insurance I have ever had. Got my replacement watch in less than 24 hour. Easy to navigate the site and easy pay option. Just comes outta my next bill.

Based off actual events that took place 12. 24. 20. I have a unique situation, where i won't be home for 9 months and i won't have a shipping address for three months. My phone was broken 12. 24. 20, so i called to replace it. I asked if they could ship it to any other address they said yes. So i have then a a Amazon drop box, they said no. I have them a FedEx address, no one more. I have them a UPS and guess what, no. They said they could ship it to my work. I said that's on the other side of the country. I asked to if theirs anything they could do she started getting irate. So i ended call. I called back spoke with another person went through all the same thing and i asked for a manager and she said no. She said theirs no one above her. So here I am a crisis nurse helping with the covid pandemic and they refused to help. What a ripoff. Use anyone else but not them.

Call for services came early due to another cancellation pulled out fix my phone and repaired right away you could tell he's been doing his job for a while

When I went to my expert I never had to enter my email to enter my expert, a heads up telling me about the new upgrade would have been nice instead of finding out about the new system when I went to my expert for help.

It has been almost 2 months multiple times swapping the phone that works for my mobile company. Every single rep. I talked to promised quick service? Or promised resolved the issue but didn't or couldn't Horrible customer service,( they say things to get you off the phone quickly) they don't communicate within department(warehouse) to figure out to updated on status of inventory availability. Meantime it impacted our business big time. Almost I am thinking they are SCAMER! As long as they collect our money monthly, that is all they are after. MONEY, MONEY, MONEY. I am from South Korea, maybe I will call to South KOrea to get my phone, I guaranteed it will be faster than this company.

I had my file completed with no problems! Rachelle took care of everything and really helped me out!

I am a veteran, and I been with Verizon for almost two years. I cracked my screen, knew I had insurance but no time to deal with this company. Today I decided to deal with the insurance I been paying for 20 months and I can't get my screen covered. I was honest that I broke it and Thef going to punish me, With 8 phone calls 1 hour of my time to find out, I had 90 days to repair your phone screen from DOI. Punish a person for being busy. Canceling my insurance plan good for getting lost I guess.

ASURiON tech support was an extremely satisfying experience I have had for some quite time, let me say that one of their technicians ( TORIS) done a spectacular job on helping me submitting my protection plan claim, TORIS made it very easy and quick as if we greeted and met in person, everything was done nicely and smoothly no hassle at all, I've had received an email from ASURION within seconds while still chatting with TORIS reading, that I had a prepaid card for shipping the items back to them and getting a gift card for me to purchase the same items, within12 to 24 hrs as soon as they reviewed them, simply as simple as that, so (TORIS) A honor roll you've surely earned it! Like I've had said and I'll say it again in the future what an spectacular job they done for me, so I recommend ASURION protection plan to my family, friends and to anyone who's reading this review! My expectations were fully met and beyond another extremely happy satisfying customer, thank y'all with ASURION and keep up the great work! But yet another review needs to be done on how everything ends up after ASURION viewing the items!?!

I sent my phone in to get the cracked screen fixed last Friday the 23rd of october. I have go no confirmation or info on my phone since. I called today to be on the phone for 3 hours told 10 different stories and got told my phone was recoved and they are sending it back with no repair due to the whole back of phone was shattered. It was not shattered the day I put it in the mail! Now I get my phone back even more damaged and they want more money from me to replace a phone that only had a cracked screen when sent in! They did not care or bat and eye about the situation! They just told me they needed an additional 170$ to replace my phone that I didn't do the damage to