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Asurion has a rating of 4.6 stars from 10,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
I started my plan in early July '21. In August the downdraft to my GE induction cooktop started having issues going up and down. I submitted a claim and it the service people came. Then they advise Asurion canceled it and denied the claim. I called back, it was reviewed and "authorized" but they had to issue a new claim number... which they then denied. This happened numerous times. It's now Jan 19th, 2022 and I'm still fighting with them. They now say the downdraft is not considered an appliance even though it's part of the cooktop. I canceled my plan. They are full of you know what. Better off just paying for the repair yourself or find a better appliance insurance company.
They actually listen to your issue and help you. I have an issue in my rural area whre usps is such a freaking headache. They actullyy heard and undstood my issues and made sure they are having my broken blanket picked up by ups. They will actullay come to my house. We love our ups guy. My brother actullay went to HS with him. Small world.
Service request: *******956 I have bought a baseball bat from D icks Sporting Good with the warranty which is just out of manufacture warranty. I have uploaded the receipt when I bought it. The bat cracked and I am trying to get a replacement. System is now again asking to upload receipt and product which I did. But now it says something went wrong. There is no way to talk to a real person. Is this insurance legit?
This company Asurion deserves they do not take of their customers in buying their plan! I called this stupid company numerous times and they gave my wife and I the runaround for a week with a broken necklace! I submitted the paperwork numerous times and they failed to email a label and then they gave me a wrong tracking number and claim number and by the time. It took them to fixed it I had the broken necklace in a envelope. I loss or misplace the necklace due to the negligence of not helping me from day one Your company unprofessional and a waste of time! I am giving your company a rating of a 0! I highly recommend no Miltary or Disabled Veteran has to deal what I had to go through since I am a Disabled Veteran do not deserve the treatment your company is taking advantage of Veterans. This is why your company is getting a 0 review!
Company shud give options
Of replacement or the cost of replacement. Cost if they gave cost of replacement i know ill have to wait but i could go out and purchase instead of waiting 10+ days
1. The options of replacements are bigger than original and the space is fitted for tgat size special so i have to readjust spacewhich may not work.
2. I have to wait 10 days to supposedly get new tv hopefully nothing happen with shipping for longer wait so that 10 + to wait for replacement.
Association Grachiel was fast and too point, but also very polite and courtesy when assiting with filing a claim for my Easton Ghost ADv fastpitch softball bat. Wish every company provide great customer contact interaction like i received with Grachiel.
Donnie showed up to my house 10 min after he called to let me know he was on his way. He was super friendly and very professional. He did an outstanding job. Our phone looked brand new!
Very easy to dealt with just using chat room! Having problem with my used Headrush MX5 that I bought online at guitar center. All they need is the receipt and mailing address and just like that the process my claim and just need to mailed my headrush Mx5 to them.
My rep was absolutely beyond amazing. I have never had a better experience with any customer service rep that was the nicest and most caring. She even sold me an extended warranty.
I misunderstood how to present my license. To start with I had my license renewed. So, the only thing I had was my expired license and a temporary license receipt paperwork. This was not acceptable by Asurion Standards. Also, I was totally shocked that a retired Military I.D. that is indefinite and not expired couldn't be used. Banks use them and it was a total disappointment that someone that has served in the Military for twenty years is told his Retired Military I.D. is not accepted by them. I feel dishonored by that action.
Tip for consumers:
Beware of possible fraud from what I've read.
Products used:
I never received a new or even used replacement
Hello, Larry. We are sincerely sorry to hear about the trouble you have experienced and the delays. We ae here to help you. Please contact us directly. -Rue
My screen got cracked on Tuesday, and I got it repaired at home by Friday.
Awesome!
I guess the only thing better they could have done is have some coffee and donuts there for the customers? Lol ' but other than that the service was great!
Thank you and Merry Christmas
The assigned technician: Waldemar, was exceptionally professional and knowledgeable. He guided me through all the required steps and educated me along the way.
The last experience with Asurion, caused me to pay $100 for not returning the somewhat defective device, in exchange for the refurbished one. I wasn't able to transfer all the data, even with their telephone assistance. THIS TIME, it was E-ZY, P-ZY! The online process was a breeze; I took it into UbreakiFix, and they were very professional, courteous, efficient and personable! Thank you everyone! SO glad to have my phone back!
As long as you have the order number of your claim, there customer service is fast and proficient. I had an email with in an hour with a paid return label for the broken product. Then as soon as I dropped off the item, I got home and found the refund email with the full refund. The customer service agent also told me as long as you have purchased an insurance plan ahead of time you can make as many claim for refunds as you need per year. Which is great! Other places say, even if you purchased a plan you can only make 3 max claims per year. That sucks! Because if you have a bad year, or if you have somthing like a powersurge that takes out more then 3 items then you loose out. This complany is great because like I said before as long as you purchased the coverage for that item ahead of time, you can make as many claims as needed!
I'm not satisfied because I have a bad hard drive, and you guys won't let me file a claim. I bought this insurance specifically for accidents.
Hello, Joseph. We are sincerely sorry for any trouble you have experienced. We are here to assist you. I will send a private message to assist you. -Rue
We bought a waffle cone maker and bought the assurion 4 year protection plan. The waffle maker stop working and we called Assurion customer service. They told us they will NOT cover our product because it was a commmercial product so they just cancel our protection plan. Do NOT buy this protection plan, they will NOT cover your products
Bought a Lenovo mini computer refurb and bought the warranty 2 months later the computer got critical errors. Sent the computer back toook 2 weeks to fix and then when we got back got the same error. Asked for my money back as they advertise and 3 calls and 2 weeks later no call back
Hello, Jonathan. We are sincerely sorry to hear about your computer and delays. We are here to help you. Please call us directly to be able to assist with your claim. -Rue
Bought a new Samsung phone for 299
Bought a new Samsung phone for 299. Paid 70 for their warranty and while the phone wasn't working right away paid another 55 for "deductible".
A new phone broke and they give only 164 back!
Be warned!
They aren't nice to talk to on the phone either
Tip for consumers:
Buy the phone without Asurion....choose any other warranty from now on
Products used:
Bought a new Samsung phone for 299
Bought a new Samsung phone for 299. Paid 70 for their warranty and while the phone wasn't working right away paid another 55 for "deductible".
A new phone broke and they give only 164 back!
Be warned!
They aren't nice to talk to on the phone either
Phone today with Amanda regarding Digital Secure on Samsung Android. She is SO Helpful, Very Pleasant, Knows Her Information, Extemely Polite,... Everything we discussed is Resolved.
Amazing Experience.
Not just they do not want to hear from you,
They are eager to hang up on you, disconnect from you either on call or chat. Shirell you are the worst customer rep that I ever encountered. I worked in this field, and wow. They are so eager to finish the call or chat. Worst service plus their insurance plan sucks. Never even pay that. I am canceling the service.
One phone call set everything up for the next day at a convenient time, AT MY OWN HOME! The technician arrived on time, was courteous and professional and fixed my device in his vehicle parked in front of my home! Perfect!
I had no problem, everything went well. Just not good With online Technology but the customer service there really helped me and I really appreciated it.
Great helped me no problem,was easy and fast they didn't give me no problem
I cracked my screen and had to file a claim on my Samsung S22 Ultra. The claim was easy to file and I had a new phone within 48 hours. My only complaint was that my replacement phone wasn't the same color as the original, but a case fixed that.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello. We are definitely sorry for the trouble you are experiencing. We are here to help you. Please contact us directly to assist you with the claim process. -Rue