Asurion

I received a refund a few moths back but Yahoo and ATT were merging email systems and I did not received the initial email from ASURION. I called today and the experience was very simple and easy. I received another email (successfully this time) and was able to put the Refund into my account immediately. Very pleasant and easy experience.

Phone would turn off the VPN when I leave it off amd I was told that when I need updates Is when it will shut off!

Watch out for a tech named Derick he is rude and not very easy to get along with he should not be working customer service jobs if he is not happy to help others!

We paid $150 as deductible for cell phone insurance when return damaged cell phone. Phones was refurbished and defective. We send it back to asurion. After they receive it and apply to their books, we were able to ask for refund. They told us it may takes up to 15 days and we need to wait. After 20 days we called and find out that asurion NEVER start the process of reimbursement: receiving the phone back not automatically means refund was submitted. Stupid asurion didnt originate the refund. New person told us we need to wait for another 15 BUINESS days to receive refund. Who knows if this time asurian start the refund processing? Stay away!

I got some extreme mileage out of my IPhone 7, but busted it up enough that I couldn't even see through the screen. Took it into an AT&T office and was helped by Ricky - who was extremely knowledgeable and patient, and introduced me to my new iPhone 14.

They were supposed to deliver a replacement phone to me the same day, Then i received a call stating the delivery car broke down and would be the next day after another day passed I called and asked for the status of the order, the CSR could not give me the info then stated the phone was on backorder, When I asked for a supervisor he kept talking over me and making me angrier than I was for the lying to me. I finally told him just to shut up and transfer me and the wimpy man who could not do the job in the first place hung up on me. I guess I offended him. They stated on the system that they would prosecute for mis-information and fraud, gee I wish I could prosecute them for the same.

Carmelito was awesome. They were fast, quick and very friendly. 10/10 would recommend. I'm so glad Staples is partnered with Asurion.

The representative was such a pleasure to speak with throughout the entire experience! A true delight to talk to!

John,was extremely knowledgeable of my questions and answer all question right away.

I purchased 2 items at Staples and bought protection plans for both. I needed assistance once I uploaded my receipt and Reynaldo was excellent!

I just wanna say thank you for helping me with getting my phone back

My phone got set up quickly, without issue, and Stephan was so kind.

I signed up for Assurion late 2020 and entered a claim in January. I followed the directions of the UbreakIfix store on the claim. Assurion rejected it and will not reply to my requests for an explanation. I demanded a refund and will avoid doing business with both (Assurion and UbreakI fix) these junk outfits.

Tioga was friendly, efficient and it took less than 10 minutes start to finish to activate my replacement phone.

The technician that helped me did an excellent job. He explained everything wrong, and repaired my phone in no time. Cleaned it up real nice! I'm happy with my protection plan.

Asurian is stress free to the customer and very professional, I would recommend them to anyone who needs insurance.

My daughter spilled water into the keyboard of her MacBook. The device worked but there were lines on the screen. We filled a claim on line and took the device to ubreakifix. They overnighted it to asurion. They replaced the screen and mailed it back directly to me in one week. The process was quick and easy.

Followed all the instructions with my upgrade phone that came in the package. Neither the online instructions or those iprinted instructions included with the phone say to contact Verizon to activate the phone! DUMB. Verizon, you can do better, like include ALL the steps to get the phone working. Geez!

Very good point about this but it doesn't really help some times I don't understand what too many questions about it any way again thanks Cesar Lopez

Two big issues I have with Asurion.
1)- the tech who came to fix the screen did so, but in doing that broke the phone so it was no longer able to receive cellular signal. Asurion replaced the phone. OK, but it took a lot of (still ongoing) effort to restore the phone to its previous state. I may have forgiven that, but then
2)- The phone representative gave me a repeated hard sell on a whole home insurance I didn't want and told her so. I finally agreed to let her send me some information to stop the sales pitch. Then a new charge appeared on my bill for the insurance I was clear I did not want. I'm still trying to get that removed from my bill. More time, energy, and frustration.
Even though I understand such things are no longer enforced, such practices are still illegal and speak to the core ethics of Asurion. In the end I spent $384 in premiums, $30 or so for a deductible to fix an $80 screen with a crack so minor I really didn't care. Add many hours of my time to deal with the phone, Asurion and Verizon and add the unauthorized changes for an insurance i did not, and do not, want. This is high among the worst deals of my rather long life.

I recieved a replacement phone for my damaged iphone 14. Without a sim card it was difficult to restore my cellular service... the representive on the chat line guided me through it with 15 minutes the issure resolved and my cellular service was restore. Merry christmas. Thank you.

My phone was not working right and my warranty had not expired I received a new phone and Rachel at ATT Was able to download everything she was very nice

Over all it was easy to file a claim and I got my replacement within 24 hours after filing my claim. The rep was so helpful in filing my claim for me I have never had any problems with AT&T Asurion when I had to file a claim on any of my devices

Damaged phone. Information taken about problem from customer service. Only took less than 15 minutes and confirmed to receive replacement. Great service.