Asurion

I've always traded my phone in at Att but purchased it elsewhere this time. I was nervous about preparing my old phone for credit. Paul walked me through the steps with great patience.

When given the opportunity to purchase an Asurion protection plan, I will every single time! Easy and quick claims response, friendly and knowledgeable staff!

Broke twice when I was away, but kept restoring itself after pushing buttons. The pro checked it's recent activity with the app and everything came out good.

Absolutely no hassle warranty on my iPad Air. Free one day shipping for my replacement and postage paid envelope included to return my damaged device. Very convenient, I'm glad I use Verizon.

Amazing service! Paula was super friendly and professional. I was updated throughout the day from confirmation to delivery. Definitely beyond my expectations.

I had trouble with scanning from my Epson ET-4760 to my MacBook. Jayson, the Asurion tech who helped me, was outstanding. He helped me download the necessary software from Epson, then opened the scan screen for me. We had a lot of trouble with my printer's automatic doc feeder, but he was really, and I mean really, patient with that glitch. We sorted it out; I think there were creases in the papers I was trying to scan, so that caused the jam. After he opened my scanner, he closed it and helped me learn how to open it myself. I lucked out getting Jayson in the queue today. Thanks, Jayson!

I filed a claim for my TV that most likely was struck by lightning, during work, 7pm-7am. Paid the co pay and could not believe that a brand new TV was delivered at 11am the next day. If you do not have your coverage, what are you doing with your life?! Buy it! Just buy it, you certainly will not regret it.

Excellent experience setting up VPN...the agent was very knowledgeable and explanations easy to understand and follow.
Thank you for the great support provided!

Quick and easy to put the claim in and the phone came the next day

Place claim due to phone being stolen. No problem getting claim processed but had to buy cheap temp phone while waiting for new phone to ship. Would give 5 stars if phone had been available at store.

Getting service on my covered product was quick and painless, although I did have to opt for online chat for assistance as the site had some difficulty with recognizing the manufacturer.

Very happy with the technical advice and support I received. Very helpful to assist me in phone setup, which is not easy for an elderly person. Can highly recommend the service.

My electric toothbrush stopped working but luckily I had insured it with an Asurion Protection Plan. They are crediting my account for the price paid and it was all done easily.

I had a ton off difficulty setting up my new iphone but Nicole helped me work through the issue and we got it resolved. She was very very thorough and patient.

Josh was great and handled everything in a timely manner. He also told me about how coverage on our home internet service will protect our connected devices as well. Thanks Josh!

After having some trouble getting through to a rep, everything was much better than expected. The service rep that arrived on time went way beyond what I have gotten used to.

Been waiting 3 weeks to fix a washer as they keep setting appointments with us, making us waiting then bumping for another day Very unprofessional and no answers or call backs

I am especially happy with the service I received. It was fast, easy and over in minutes. Thank you so much for helping me with a needed repair of my phone.

Absolute scam! So mad that companies can rip people off and get away with it. Had to buy a new phone even though it was insured. Could not get any help.

I called about my digital secure coverage. I'm not great with computers or phones and Viola walked me through everything. It was easy and no stress, so I'm a happy camper!

My experience was good. I called and answer questions and told them what happened. I'm glad this insurance is offered. This better than paying full price for a new device.

Been doing battle with incompetent people for a month. Bought baseball sunglasses for my grandson. We filed claim and are still waiting. Every time I speak with them it's another issue
My grandson had to play baseball for another month without them. SHAME ON YOU AND YOUR INCOMPETENT TEAM MEMBERS BTW STILL WAITING SUBMITTED SAME DOCUMENTS THREE TIMES TOTALLY UNACCEPTABLE. SAVE YOUR MONEY

I purchased the extra protection on a computer from Asurion this is there main headquarters I sent it out November 24th to get fixed received back 3 weeks later more broken then it was sent to them not only it doesn't work they also broke the side glass and front of the computer had to send it back out to them to get fixed now January 7 and still they sent me the computer back in the same condition called again now I have to send it back 3rd time this is unacceptable

Update the company reached out to me one particular agent Vivi she was able to help me out when no one else was able to. She was kind and determined to help with my issues I was having Vivi rectified and put my faith back In there company. She has great customer service skills I believe the company benefits for having a agent like her on there team. Thank you for all your help