Asurion

I chose to file my claim online, it literally took me 5 minutes. I received my replacement phone the next day and free shipping. Painless transaction and super easy.

From start( submitting the claim) to solving my problem; Great! Everything was done in a timely manner. Very prompt, very professional, and I'm very satisfied. A+

Everything went smooth from the beginning they took care of my phone changed battery in about an hour, called my spouse that the phone is ready and we picked it up :)

With this service, there's no need to get mad at everyone. When your stuff gets broken. The monthly payment is nothing compared to how they save the day!

Was worried about paying so much to have my phone replaced but i was actually surprised it wasnt that expensive and very easy and fast service!

Thank you!

Worst customer service ever. They took 11 days to send me a phone and when they finally sent it was damaged.
Please don't insurance your phone with them.

Filed claim, very easy and fast, completed and was reimbursed almost immediately. Made me a believer will buy protection on all my purchases if available from now on.

Very helpful in resolving my situation to reset my phone so that calls would ring through and not have the failed call message show up time after time.

Needed help to lose a robotic random notification. Got it... my helper was so clear and patient. Any issue I've needed help with has been resolved each time

Is was easy to file a claim and painless process.
My phone would no longer turn on nor hold a charge. I received my replacement expeditiously!

Thank you!

On 9/18/23, I went to the ATT store in Fontana on Foothill and Citrus, explained what the issue with my phone, and inquired if it could be repaired. The associate looked over the phone and told me that I would have to contact Asurion, but he then took the phone and attempted to open it flat, which I heard a crack, and the screen then malfunctioned. After that, I was unable to use the phone. The only thing that was wrong with the phone was that it only opened halfway, and I could use it.

I called on Saturday, 9/22/23, and I spoke with a very rude customer service person. I tried to tell him what was happening with the previous phone that was delivered to me, but he kept talking over me and would not listen to what I had to say.

After calling asurion they sent the replacement phone very quickly. Just wish I didn't have to fill out a survey to be able to look at my information.

Had some controllers that needed to be replaced or repaired. Customer service Daphne was so helpful and very fun to work with. I would recommend having this service!

A new hotspot was ordered for me. I received it the next day. When this didn't work for us they issued a return sticker immediately. Great Customer Service!

Amanda took the extra mile to make sure I was set! She even talked me into upgrading to the Digital Secure. She's freaking awesome, we need more Amanda's!

My phone was broken by a camel stepping on it. When I returned home, I went to the nearest AT&T store and had it replaced within 24 hours. No questions, no problems. That easy.

These guys couldnt organise a gangbang in a brothel.
They are completely $#*!ing $#*!ed, these wankers havent got a clue what theyre doing, they lie to you, they also $#*! you about when making a claim,
Also they are complete scam artists, they charge you excess fees close to that of shop repair prices so technically you only end up insuring your phone for 3 months before it would opf been better off going to the repair shopwithout the need of insurance.
They dont do any repairs aswell they just send you a new phone meaning you cant retrieve your beloved photos and videos and numbers
AND also force you to pay 350 quid if you dont send your broken device back to them.
Avoid these $#*!s like the plague and coronavirus that they are.

Phone would not charge. Wanted to change charging port. Could not be done. Tyler checked my account and found that phone was insured (I didn't know). Two days later, new later. Back in business.

Very seldom need them but cannot imagine life without them when the unexpected goes wrong!
Suddenly stopped charging. Went and bought a new charger to no avail but tech coach got it charging again!

All that needs to be said is filing a claim is fast and easy not difficult, frustrating and exhausting like other claims I have done in the past and there was no interrogation involved.

I was trying to set up my new phone which is very exciting until you hit a snag but the Associate was kind, patient and reassuring that she could help me and she did.

Set up to have a tech come to my house and repair touch screen on iPhone. Called ahead of time, arrived in time as well. Very friendly techs and completed work quickly. Excellent job.

The tech was able to communicate is arrival time. Very professional person, great personality and knew how to fix things quickly. Could not be more please with the person that did our service work!