Asurion

Yam absolutely great full for this insurance company my daughter had a problem with her Laptop send it in got it fix they updated me how the process was going,it was great my 2 TV also took a hit they replaced Bo h TV no problem and I got bigger TV's can't complain

Had trouble activating a phone. Started chatting with Eli. A few minutes and texts later I was up and running. Thanks Eli.

Asurion exceeded my expectations! During the first report call to Asurion regarding my Home Depot Whirlpool dryer 5-year extended warranty, I explained potentially faulty parts had been installed by another warranty repair company for my dryer (heating element and cut-off fuse), which had failed after only a couple of months. Rather than wasting time with an initial diagnostic visit by a tech to confirm my suspected diagnosis, Asurion immediately "next-day" shipped the implicated machine parts in anticipation of the tech service call, which had been expedited by Asurion only a couple of days out. The tech was extremely professional, confirmed that my suspected diagnosis was correct and installed the already shipped parts on the spot so that only one service visit was required to enable me to use my broken dryer in a matter of days after failure rather than weeks! I was extremely impressed by the associates in the Asurion call center who logged my complaint, pre-ordered the broken machine parts and scheduled the service call on an expedited basis, as well as the professionalism of Asurion's technical experts who completed the repairs onsite. Great job Asurion!

Fire destroyed my phone, and all my IDs, and they wouldn't verify my ID any other way, so that was a 2 week wait. After, I received my ID resumed my claim, NO ONE ASKED FOR MY ID.

They sent me a new phone, with a screen cover that was clearly not designed for the phone (smaller, not centered, and had bubbles in it). Had to dig through the rubble to find my burned phone to return it, then they called me and said they needed me to return the phone. I checked my tracking number and it had been delivered a day before, do they not have the tracking number, because I had to read it to them. Took plenty of pics and video of dropping the phone off, because I know how these kinds of businesses work.

All in all, I got a phone, but worst experience ever.

My experience was great, quick, very professional and great customer service.

So I bought I Google Pixel 2XL. I know. A long time ago. As soon as I got it I smashed it and paid the deductible. Why? Because I wanted Asurion to be responsible for it not Verizon. Now here is the key. Every 9 months I call Asurion and report the phone doesn't charge any longer. They sent me a new 2XL. 9 months later they send a new 3XL. 9 months later they send another new 3XL. 9 months later they send a brand new Galaxy S10 plus. 9 months later another Galaxy S10 plus. 9 months later they get tired of me doing this and told me to go buy whatever phone I wanted and they would reimburse me cash. Now I have a brand new Galaxy Note 20 ultra 5G when I originally started out with a Pixel 2XL and guess what? I didn't have to return the Galaxy S10. It's all about how you go about it.

I originally tried to file a warranty claim but the phone was returned, and I was charged $1000.00 for the refurbished replacement. I then was told that I needed to file an insurance claim. I was then told I couldn't return the replacement phone because it had been more than 30 days which was not the case. After talking to another person I was finally able to get the label to return the replacement. Phone. I then had to call another number for the insurance claim. I stayed on the phone with those people for another 2 hours trying to upload items and file the claim. I was told I was going to receive a return label for the insurance claim. Have YET TO RECEIVE IT. I was on the phone from10:30 am to 1:30 pm. Then was held hostage asking me to pay more money for insurance for items in home, Give me a Break!

Had and issue with my home internet service. The rep Mike helped me get it resolved and was VERY personable and helpful and help set me up with a service that REALLY benefited my household. Solid experience and I'm a happy customer.

Jonathan was extremely helpful at your Clarksville store. He explained the repair process and made it more than just a transaction, but also a learning experience about our equipment.

My mother-in-law had lost her phone, thankfully, I had insurance on the phones, so I filed my claim and had the replacement within 2 days, exceptional service, it was awesome to be able to talk with an actual PERSON, if you have an expensive phone that you are currently making payments on, THIS insurance is a MUST have

I had 2 Tech Experts. 1 God and 1 Goddess

I got disconnected from the first 1 but he was very help full. But the second one was super amazing they took care of all my phone needs they could! They are a real trooper.!Wish I had them every time!
My phone now reads 5G, I know how to access my HULU, DISNEY+, and ESPN. My hotspot has also returned. My account won't let me in but the TECH BOSS took care of leaving a message for the LEVEL 2 TECH'S.

I hope their just as good but I won't hold my breath a Gifty is most likely hard act to follow! Both techs deserve a bonus -

I was told on 8-25-23 that reimbursement check was processed, and I had to wait 10 business days to get my check. I called on 9-8 and was told I had to wait 15 business days for my check. I called on 9-14 and I was told my check was processed on -9-6. I asked to speak to a supervisor and they told me the check hadn't been approved because it was over $3k. I have been lied to so many times by this company they are running a scam and trying to stall on payments. Now I'm being told I have to wait until tomorrow to get a notice of it being approved. I asked why not today and I was told the accounting department can only be contacted by email but are very responsive. THIS PLACE IS A JOKE! I will be notifying the BBB.

The Technician Jason came to my house to repair a cracked screen, and he was much faster than I expected.
Professional and fast 10/10

I had a wonderful experience with asurion. They did a really great job helping me file my claim. I truly appreciate the help that was given to me in my time of need. Thank You!

I'm very pleased about Asurion sending e-mail and messages letting me know that the parts they ordered were to be delivered at my address and also when would the technician come to repair the washer

The setup process was easy and successful until the very last step when I could not get the SIM transferred. Amanda was exceptional in her effort to help me. The best tech support I've experienced!

Excellent service for complicated activation. Was very patient and provided all details for resolution

Good experience very helpful I like the system It helped me out a lot. Keep up the good work.

I went expecting my phone to be fixed but Nick went above and beyond. Also He recommended places I could go while I wait for my phone. I was so greatful he was the one that repaired my phone.

Sent sound bar in for service on Nov 14th, was received on Nov 16th. No updates until Nov 23rd with a email asking how your service was. Had to go on line and chat with Medy who had to do a lot of research to find out what was going on with my sound bar as there were no notes. Found that my sound bar could not be repaired and they were issuing a refund for the sound bar. Which is great, but instead of me sitting here waiting on info or delivery of my repaired sound bar, sitting on chat for about 30 minutes, a little reach out by customer service would have meant a lot. Very poor customer service.

Steve went above and beyond today; very professional and knowledgeable. Really got me out of a jam. Thanks Steve!

This has been the worst company to deal with for cracked screen repair. I have now had a cracked screen for over 3 weeks. The technician that they scheduled to come out and repair the phone has called right before or during the time of the scheduled appointment to tell me that they don't have the part in stock. This has happened four times. They don't even offer to reschedule the appointments themselves when the part is available. That takes another call to Asurion. There is no communication between the technicians and Asurion for parts availability. I finally got feed up and had Asurion direct me to a store to get it fixed. The store did not have the part in stock either. So here I am paying a monthly fee for insurance that does absolutely nothing for me. They will not send me a replacement device without paying the full $200 deductible instead of the $29 cracked screen deductible. I will no longer use this company due to their poor customer service. Please look elsewhere for insurance.

Great, you just gotta tell them about the phone not just stay there ;)