Asurion

I sent my Samsung S20 5G for repair as the charging port crapped out & received 6 emails to call. I called 3 times, only to hear the back of my phone was cracked, and it was $29 for the repair, which was *not* the case when i sent it in. 2nd phone call same thing. 3rd phone call, i was told it wasn't repairable & it was $279 for replacement I think the repair techs damaged my phone & were trying to blame it on me. I have multiple medical issues including Fibromyalgia, anxiety& depression, which goes into a feedback loop & my emotions hit all together, so i end up melting down, crying with lots of anger for 3 hours while i dealt with this situation on Friday & today

Great experiance with tech michele she was very knowledgeable and friendly, she understood my issues and was egar tto help, sge was a good salesman and tryed her hardest to get me to sign up for added protection but at this time i am not able to add any to my budget

She showed up within the arrival window was clear about the repair time and was very friendly overall, which made me comfortable having someone come to my home for repair.

This service is excellent. The technician that came to my home was professional, knowledgeable and very efficient. A forward thinking company that brings the repair shop to busy, working families.

I have AT&T as a cell phone provider and I have about 8 devices on my account. When a phone is lost, cracked or water damaged I am never in a hurry because I know Asurion is AMAZING! We get a phone shipped ASAP and receive it and less than 3 days! I have never had an issue with Asurion and would recommend them 100% all the time.

This is the best device repair experience I have ever had. The service was extremely super fast!
Congratulations to the Asurion & AT&T team.
Keep up the excellent work. Thanks!

I was skeptic at first but decided to buy the protection anyway. 1 Month later some of the lights stopped working, I submitted a claim and was approved right away

Mona helped me connect my computer and printer. My knowledge is very limited. Without Mona's expert help I could not have done this on my own. Thanks so very much.

I callex on a saturday lost my phone as of today tuesday they still dont know when i would have it says its on backorder who fought is it i pays my iinsurance every month

Verizon and asurion were able to provide expert support with clear communication and great instruction. I appreciate them helping me with the digital secure options and setting up my vpn.

You pay your premiums for Asurion Home+, submit the required information and they deny the claim, it's not covered. I went up the chain to supervisors and it was useless.

I have used this coverage twice now and have been extremely satisfied. They follow up and make sure everything meets or exceeds your expectations. I would not be without Asurion.

Filing a claim was so easy and took less than 5 minutes to complete. I was already stressed over my damaged phone and this made me feel so much better.

The only thing I had issues with was choosing the month this incident started. It just stayed at October did not give me the option to select a different month.

Had to send back product for repair. They arranged for pickup and did the next day. Got a response within a week, once by phone, text and email! Excellent service!

The technician arrived fully prepare starting by confirming what the problem was. He immediately went to work. He ran a complete diagnostic test to confirm there were no other issues.

Customer service is excellent how quick it takes to receive and send back the device repaired. It was very fast and I am truly satisfied with your service. Thank you.

Had a problem it was resolved in no time and tha agent I interacted with Ed was awesome knowledgeable and didn't take forever to go back and forth. Great experience.

This company is the worst insurance company ever! They try everything to reject your claim. And if it's an Iwatch you better forget about it, they would never replace it.

After filing the actual claim and getting our repair appointment, our experience was great. Tech who showed up were kind, polite, and knowledgeable. Gave us useful information about our appliances.

Called them about a broken phone through Verizon. Filed a claim and was told my phone was backordered and that I had to wait 3-5 business days. After 5 business days, I called and asked about a comparable device. I was offered a comparable device and was told I had to submit a new claim in order to get the device. When my new claim went through I was told the device was still on back order, that they had no comparable devices available and that since my claim was dated for that day, I had to once again wait the 3-5 business days on the backorder. Absolutely horrible customer service and will likely be canceling my device insurance through Verizon

James, Asurion tech in the Independence AT&T Store, went above and beyond to help get our broken screen repaired VERY quickly and efficiently! We were grateful for his understanding and ability to fix the phone the same day we took it in for repair.
THANK YOU JAMES!

Do not buy there water heater extended warranty. It states it covers parts and labor for repairs or replacement. On water heater failed and Rheem provided excellent support and authorized replacement. Asurion on the other hand did not arrange contractor for replacement installation and provided instructions for us to be reimbursed. We complied with instructions but when the bill was submitted in include uninstall of defective unit, return to retailer to obtain replacement unit, and parts and labor for reinstall of new unit. The only paid for reinstall although obviously the reinstall was impossible without uninstalling and returning the defective unit. We were never informed of this until 60 days after submission of claim and multiple promises for full compensation.