Asurion

Everything went will. The whole process was easy. I thought the technician was very knowledgeable
He was very nice and seemed to care about my issue with my phone. He did a wonderful job.

I always get insurance fir all my tech products. When I need to use insurance asurion has always been quick and easy to respond. They fix the problem repair or replace it.

It is always easy to make a claim and I always get my device right away next day! 2 days max! And before I got my replacement same day. I love the service. Thank you Asurion.

Feel secure with a Asurion, I have been serviced by Asurion's technicians for several years knowing whenever I have a technical challenge on any Device that they service day or night I always receive a positive result thank you Verizon and Asurion.

I have several Asurion warranties on products I purchased on Amazon, and I have only needed to file a claim on one product. The process was so easy, fair, and quick. Never a hassle. INCREDIBLE customer service. My agent Maria Cristina was so knowledgeable, patient and made the entire process painless. I HIGHLY recommend Asurion Extended Warranties.

Ellen made it very easy to file a claim. I was having problems with my fitbit and I contacted them, and to my surprise she took care of everything for me. Thank you Ellen.

Using this is so easy and fast. Whether you are having a screen replaced or a whole phone they are fast and easy to deal with. I love that everything is done online

It didn't work for me they sent me an old phone, charge me $275.00 and now before 3 months the phones is not working, today I spent more than an hour on the phone with one of the workers he said problem solved we will sent your another phone, just wait a few minutes you have to answer a few question to get this order going on Monday Icwait and wait, suddenly another person came to the phone, and I have to start all over at the end he told me that the guarantee just cover 30 days and then you have to deal with Apple, I was with Apple before and they sent me to Assurion, 2 hours wasted and still with the same problem, they are good to charge the account, horrible to deal with this companies that the only thing they want is your money

The guy received us very well and fixed my phone quick and left it as brand new and explained and informed us everything of manufacturer of the phone and sealant and all that.

I called asurion today 09-13-2022.

I called them because I was trying to cancel a claim that I made that was not needed after all.

A young girl with Asurion told me to call Fedex because that is who will be delivering my phone.

So I called Fedex and I told an older lady the above that answered the phone and the lady told me that the only way that Fedex will stop a shipment is for Asurion to call them and Asurion to tell Fedex to stop the shipment and they Fedex will do so.

So i called Asurion back and I told another young girl that answered the phone what Fedex told me and young girl told me she is not going to do that because she does not have the time to do that, and young lady then said to me if I do not want the phone then to take it back to Fedex and have Fedex ship it back to Asurion.

The rep was very nice and greeted me with a smile. He provided an allotted time and met the time for me to pick up. Very friendly and recommend them to all who need the phone fixed.

I sent my one month old Samsung S23 Ultra 5 g phone in for a new screen. They have a repair center 100 miles from me. BUT the idiots ship it clear across the country to FREAKING FLORIDA FROM OKLAHOMA!I have been trying for three days to find out what Is going on with my phone repair and cannot get anyone to tell me anything. All I can see in tracking is that they received it. The non English speaking fool that took my claim said it would be returned the same week but now I am looking at two weeks turnaround. I adamantly explained to the non English speaking fool I DID NOT WANT A REFURB POS PHONE SENT BACK TO ME! The fool also guaranteed me it would have a genuine Samsung screen installed. If I find out it is a POS aftermarket screen or they sent me a used phone back I will be suing. I recorded my serial number and IMEI numbers. I will update later after this nightmare is over. I will be dropping the insurance BTW these people are totally incompetent!
Larry Wilson, Enid Oklahoma

I lost my phone and due to the new policy can't use the insurance in person. I called to get my claim in & they confirmed it was, but the guy gave me attitude in my making sure the address was right. Then said someone would call the next day. NO ONE DID. I had to speak to 7 people (3 would hang up on you as they answered) and turns out the guy had the address wrong and the claim was never submitted. The phone is in transit and I can't add notes to the delivery since my buidling doesn't accept pkgs past 8pm. YOU SUCK ASURION!

5 stars! Amazing, hardworking, kind, compassionate, efficient, and all around the best dedicated and sincere employees and business! I would recommend them to everyone!

My service rep was easy to work with. No negativity at all. I had an unusual claim that she had to check on but was courteous and efficient. She verified facts along the way.

We didn't think was going to be this easy to handle our issue but it was, asurion makes sure of it in lest the 30 min we went out with a new product and new protection plan.
Thanks.

I was in and out under 1 hour. Extremely professional, friendly and cell phone is working perfectly. I would definitely recommend asurion to everyone.

All the contact I've has has been great. I had to replace my kids broken phone, they were easy to deal with and got the new phone fast. Activation went well, really friendly support.

Annie was extremely helpful and super patient! We ran into a few problems activating my phone and she walked me through it all and assisted me doing what I needed to resolve my issue.

My representative, Tia, did an awesome job getting my music to play once again on my new phone! She gave me easy to understand steps and her knowledge was beyond expected. I'm beyond pleased!

My tech name was Jasmine. I chat with her about one thing but she helped me resolve 2 issues in a timely manner. She was very supportive and patient and very kind. Awesome team!

Having a great manager that is willing to help you get through filing a warranty claim, makes all the difference in the world, Thank you K. Ayers for making dealing with Staples a pleasure.

I had them come out paid 75. Tec came out next day fixed it paid 340. Quit 2 hours after i spent 167 on food. It has been three weeks and can not get any one out here.