Asurion

I have been trying to set up my new IPHONE 14 MAX PRO and was having issues. The last thing i wanted to do was to deal with tech support. I contacted online chat, was lucky enough to get in touch with Matthew and he stayed with me until i got my phone, face ID and watch all up and running. I appreciate the kindness and patients, GIVE THAT MAN A RAISE!

My claim for my phone was denied. When I called to ask questions, the representative gave me a hard sell on buying more insurance. When I didn't buy, he disconnected the call.

First technician diagnosed the problem with the washing machine accurately.
Two additional technicians were very professional, competent and neat in installing the replacement parts.

Thank You To All Involved.!
Easy process to initiate a claim, very cooperative over the phone when assistance needed. Second to none service provided.

Kim was great I told her my issue and within 10 minutes it was fixed and I didn't have to do anything further. This is my first time with Assurion Customer Support and I'm very pleased with my interactions with Kim!

I've taken my products to the UPS store as requested by the online instructions from Asurion but it seems as both times they had no clue what to do and had a hard time finding how to get the product shipped back to the right organization with an Asurion so I would agree that the service is invaluable and amazing when it does happen but the integration with the UPS Store is quite terrible

It was fast and easy, all that was needed was the invoice numbers and the ASURION service plan number and a explation of what the problem was. My refund is on the way without having to send the item back and wait for it to arrive back at amazon.

I cracked the back glass and it wasn't covered because it needed to affect usage of the device. I broke the front glass and I couldn't interact with the display anymore but they wouldn't cover it because it was more than just the glass. This is a complete waste of money, STAY AWAY. SCAM!

Any time I have reached out to Pro Tech- Asurion, they have been nothing but professional & usually solves my problem. I much rather chat than call, so I love this option is available.

I was assisted through the Chat function, and getting my claim started was very fast and easy.

If I could give Zero Stars I would. I filed 2 claims for iPads that had screens broken by the kids with ASURION HOME PLUS. Claim was denied for "Intentional Damage" and "Abuse of Product"! DO NOT BUY! You would be better off putting money in a savings account or adding your devices to your house insurance.

On December 22,2022 I had a great experience with Chanta, who assisted me in the process to set up my replacement device. She was very professional and sensible to my needs. Excellent service!

I needed to know how to back up my IPhone. Tatania provided clear, concise, thoughtful, gentle directions for this very "un- techy" person. I'm impressed and grateful!

My experience with Topher was amazing you need more people like him knows how to ask questions very well an understands and for most he will make you laugh

My Experience was amazing. My tech support agent completely fixed my issue. I'll just see if it stays like that. I will be further reviewing in the future. Thank you very much. Assurion

My tech was the best she was friendly and made sure we educated me on the process of my phone repair and how long it may take

Claims application was easy to file online and upload necessary documentation. However we didn't get updates (I would have expected at least weekly updates).

I had trouble swapping lines. Contacted customer service in chat. Cleesha was my go-to person and an awesome job she did! Very nice and easy to work with her. Solved my issue within minutes.

My tech arrived a bit outside of the repair window, but he was courteous, professional, thorough, and fast. Got it done in the time I needed and was a pleasure to work with.

I have yet not use much but from what I can review with Asurion it gives a peace of mind when purchasing an item for your kids or grandkids, etc. Its very easy for things to go wrong after warranty.

Carried VerizonTech for years& my most recent contact was useful, brief & courteous. Amanda identified the solution I needed & led me to it. Very helpful!

Great customer service, fast service, and went above and beyond even tho we had a few bumps in the road trying to get everything situated. I couldn't thank him enough for putting up with me.

I broke my phone wasn't sure if any of the same shirts crap was going to go through or even work and never tried it before everything was just one two three look at me