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Asurion has a rating of 4.6 stars from 10,718 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
Having 2 numbers helps my busy life and
Business…. One went down due to human
Error… With a novice on the 2nd phone….
Asurion's Service… walked us thru a Quick
Reset and " Saved the Day!"
PURCHASE THE PLAN TWO YEARS AGO. IPHONE 11 LOST 6 MONTHS AGO IN THE HOME OF A FAMILY MEMBER; TALKED WITH TMOBILE ABOUT IT STATING WE REALLY WANT TO GET THAT PARTICULAR PHONE BACK. WELL SINCE WE'VE EXHAUSTED EVERY AVENUE TO TRY TO LOCATE IT, IT'S BEEN PINGING AT A RELATIVE'S HOUSE WHERE WE KNOW IT WAS LOST, BUT NO ONE CAN FIND IT. LONG STORY SHORT...FILED THE CLAIM TODAY -IT WAS DENIED. FIRST THEY ASKED IF IT WAS LOST DUE TO DOMESTIC VOILENCE, (WEIRD QUESTION TO ME) BUT ANY WHOO- NO IT WASN'T- THEN SAID THE CLAIM IS DENIED BC IT BEEN MORE THAN 90 DAYS SINCE BEING LOST.
Purchased a protection plan for my washer and dryer I purchased at Home Depot. My bank account was billed for it. When I called recently about my plan Asurion said they have no record of it. I told them I have record of paying for it. They then said, "We see it here now but you didnt complete registration." When I told them I already did all of that with serial numbers and receipts previously they said they do not have that information and I would have to resubmit it. The receipts are faded now. Asurion never sent me a notice after charging my bank account that they needed more information. The customer service agents were unhelpful and would not transfer me to anyone higher up to help. He refused to give mne a refund for coverage I never received, but paid for. They flat out are a crooked sleezy opperation. Don't ever trust a word they say.
Chris from Asurion in Levittown, Pennsylvania was an extremely friendly as well as an extremely nice male gentleman customer service representative. He fixed my IPHONE 12 PRO MAX cracked screen on my cellular telephone device with no problem whatsoever. Please give this gentleman a raise for me.
I'm glad to have bought the extended warranty due to 2 amps crapping out on me. Asurian promptly took care of my problems and made me a happy customer.
I was very happy with my Asurion warranty I filed my claim through the chat it went through without any problems. Best purchase I made.
In an era where customer service is no longer what it was, it was GREAT to find such a rare commodity, I'm truley thankful and appreciative of Asurion for taking care of my problem and i highly recommend there services.
After a long day of traveling back to the states my phone wouldn't connect to the network when I got home. Ebony patiently helped me get it going again
I needed help activating the cellular data for my new-to-me (refurbished) iPhone 13. Rasheda was quick to respond and resolved my issue in a polite, professional and timely manner.
Honey was a delight as I was trying to submit a claim for my chair. She made the process quick and painless. Thank you Honey!
The tech coach experience has been improving and this last time to activate an esim only iPhone was a breeze with the coach's guidance. Keep up the good work.
This company canceled on me 3 times they are the worst do not use them.The tech lied to me about what was wrong with the refrigerator. Bad customer service.
Hello, Marcie. We are definitely sorry to hear about the delay with getting your refrigerator repaired. We are more than happy to assist you. Please call us directly to set up an appointment. -Rue
Called for an appointment. Friendly helpful response. Appointment made in a couple days. Issue resolved. Thought we would be waiting weeks for the appliances to be fixed. Pleasantly surprised!
Asurion had my back and helped me every step of the way. They are premium insurance and are there when something bad happens to your device. Thank you Asurion
A battery problem for security panel was taken care of in a matter of minutes. Edward Richmond walked me through the replacement process and help make it a snap.
Extremely satisfied with my experience. Everything works explain to me in details all my questions were answered any concerns for taking care of very, overall very satisfied thank you
I've been trying for 2 days online and over the phone to file a claim and the people have no idea what they are doing and the website does not work correctly. I am so sick of these people! They suck!
I love when companies make it easy to do an exchange or replacement quick and easy. This way I can get back to work without delays. Thank you, Asurion!
Once I chatted with a customer service representative it took me less than 30 minutes to complete my claim and receive a shipping label to return my defective camera.
Asurion is awful! That is being kind... worst customer service and will find every way to deny the claim. I was given an approval on my claim and an amount then they come back and deny it 2 days later. AVOID it is a gimmick. You will pay more in the premium then you will receive in payments.
TYPICAL WARRANTY COMPANY. AS BAD AS ANY HOME WARRANTY.
They came to my home and fix the cracked screen within 15 minutes. It was so fast and easy. I would highly recommend buying the insurance. It's worth it!
I had the pleasure of speaking with
Darryl he assisted me with all my issues and concerns. I recommend him getting some type of award for Excellence Customer Service!
My representative did an outstanding job! He made me feel at ease, and dealt with my service professionally. Thank you for treating me like you would a family member.
While working in Pasadena Tx. My phone feel and the screen broke. Submitted claim through AT&T and phone was repaired in 1 1/2 hours. Courteous technicians great experience! A+
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello, Carolyn. We are definitely sorry for the inconvenience and the experience you have had so far. I know its frustrating loosing a device. Our coverage does have certain terms and conditions. Please contact us directly to be able to see all options possible. -Rue