Asurion

I had never had a reason to deal with Asurion until today... the process was extremely easy. Mary was great k but I must admit I miss the voice contact not chatting about issues... thank you again!

This company isn't prepared to help clients through a pandemic. You need to find your ways to find a printer and file claims.
I will never give them a penny ever.
They have the worst customer service

I paid for insurance on a golf glove. The palm wore out within the coverage period. Filed a claim, mailed the old glove, and received an e-gift card shortly after. No hoops to jump through no hassle

If you're on the fence about insurance for your phone, I suggest you get it.
Stuff happens. I thought it was going to be a pain but it was painless!
Asurion met my needs and my expectations!

I've been having major issues with my laptop and Mike was able to help me process my claim in a very easy, stress free manor.

It was a pleasure to work such a friendly professional! Thank you!

My screen had a few cracks, however; with insurance the situation was taken care of at the A TT store, and the claim amount would be on my next bill,nothing out of pocket...I love it. That's perfect

I can't stand the company, looks like they are t on the same page! I lost my phone and submitted a claim with them, after submitting all the details and the required documents and was approved and my device was shipped. Upon tracking my delivery it showed SENDER HAS REQUESTED THE PACKAGE BACK! I called and inquired they told me sorry there was a technical difficulty and had to cancel my claim without giving me any notice! They asked me to start a new claim which I did and repeated the same process and again the device was shipped and AGAIN it showed sender has requested it back! I do not understand what's going on and who is doin what and what technical difficulties are happening. I've been without a phone and my work depends on my phone! My request is if this message is seen by someone who has the authority to take action and resolve this issue please do and resolve it for me because looks like I am talking to robots without any extra knowledge.

My work phone ended up in the washing machine, then the dryer. No worries, had insurance on all my phones. A new phone was quickly sent out but needed to be activated. This is where the customer service went into the toilet. It was VERY loud as other operators spoke on other calls in the background. While the brochure says "activate your phone in minuets" what they mean is 55 minutes. The employee had to get the #'s from my phone several times before it was activated. On top of it all, it was really about a sales pitch and after being turned down many times, the employees tone changed to less than desirable for a service call. They tried to sell me insurance on my phones, I HAVE insurance on all my phones, she kept pushing. It was NOT a good customer service experience for a seemingly easy transaction. Then after asking me if I had anything else to SAY, I expressed my dissatisfaction very politely. I get it, subjective, but I was polite, ask my wife who was in the room listening the whole time. Please Asurain, JUST activate my new phone, don't try to pressure up sale me with a product, insurance, that I already have.

The service and the technician (Bryan) provided me with problem resolution (service) and excellent guidance (Bryan).

I have had at &t cell phone service and asurion insurance for over 15 years. Have not made a claim so have been paying for this service. Recently had a screen crack and had 3 different appointments to have someone come to my home to repair it( usually a time frame of 3 hours) all 3 times the tech never showed up and never called.( unprofessional) This caused me to miss a day of work as well. After the 3rd time i was told i would get a phone for 49.00 the price of the repair and that i would receive a email sayinghen i would get the phone. NO EMAIL! So once again i call and i am told that i would not get a phone. This is not acceptable, i am leaving adurion insurance and at&t. This has been a 3 week process and my phone has glass pieces going into my fingers. NEVER AGAIN WILL I DEAL WITH THEM. They dont even deserve a 1 star.

I, like many Asurion victims, spend hours going round with their automated system. It wouldn't be so bad, but with the crappy reconditioned or factory second phones they send out inevitably stop working. They come with a 6 month warranty. I've rarely had one of their phones for longer than 7 weeks. But where the brick wall starts is when you want to complain. Yesterday was the first time I was able to actually complain to someone higher up in the company. That person should NEVER be on the phone with people. And I finally understood. I'm not Asurion's customer, my carrier is. The "person" on the phone, who claimed to be the highest level of customer service in the company spent the entire phone call trying to put me at fault for Asurion's inability to give me value for my money. Not all Asurion's employees are bad people. Most are very nice. But they are constrained by people like the person I talked to.
My suggestion is to remember that Asurion only cares about keeping their contract with the carrier. They don't care about the phone subscribers. We're not their customers. I give them a 1 because it is the amount of fingers I hold up for them. Specifically, the middle finger.

The associate on the phone was very patience and understanding. My Phone was not able to get a text from her, but she tried multiple times. She did give me great customer service.

THEY WAS VERY PROFESSIONAL AND I HAD TO PICK MY SON UP FROM SCHOOL. IT WAS NICE OF THEM TO STAY AND WAIT FOR ME TO COME HOME. I WANT THANK YOU FOR HIRDING PEOPLE THAT UNDERSTAND OUR NEEDS.
THANK YOU,
GOD BLESS
TONY

Took a few times reaching out, but got great assistance with the last two reps. Glad I purchased the plan because otherwise I would have been out of luck with my defective product.

I have to say that I am very pleased with my experience because each time I have had an issue it has been resolved in a timely manner and far exceeded my expectations.

This is the best protection plan that I have ever bought. It's a worry free plan. I submitted my claim and was instantly approved a refund. It can't get any better then that!

Very easy to use the website and submit the claim, only thing I would recommend is maybe adding a spot to submit photos, at least having that option if you have the phone

After stressing over an although easy online claim it was a positive experience A. Not to have to wait for ages to speak with someone. B. Your employee was very sweet and knowledgeable.

I always protect my purchases with the protection plan. It has always been well worth the money. Having active kids they go through sports equipment, and I love knowing my purchase is protected.

It seems every time I get a Windows update it knocks my printer offline and I can almost never get it reconnected. Fortunately the Asurion techs are there to help me. Much appreciated.

Carl was kind, thorough, and overall super helpful. He answered all of my questions completely and even reopened the claim for me in a timely manner. Such a helpful person! Thanks a ton!

Ringtone did not sound. Tech asked if she could enter my phone from tech desk I said yes the journey began. She instructed me what too do I did it presto! Issue resolved.

All they give you is lip service with zero follow through. If there was a choice for another company I'd use it! Asurion is completely useless!