Asurion

Everyone I spoke with was courteous and professional. I was taken care of in the utmost manner. Everyone used excellent customer care.

My sons ipad was taking overnight to charge 40%. I sent it in to get the charging port fixed. My son passed away before I got a message saying they sent my refund back. I called as soon as I got the message because I did not care about the refund I just wanted the ipad back. It had all his pictures passwords etc on it. I had to call back again 4 days later and at that point I was told the ipad was taken apart. It is a scam because the ipad was not damaged, cracked they obviously just wanted it for parts. I DEFINATELY DO NOT RECOMMEND THIS COMPANY

Handled nicely. Everything was handle easily and fast. Wasn't hard to understand the process. I'm not to smart when it comes to electronics but had no problems.

The best electronic insurance, to date! It's extremely easy to file, and they usually replace your device with an equal or BETTER device! I've used Asurion for years and I appreciate their services!

I've dealt with warranty companies before and been frustrated. This company could not have been more of a pleasure. Very proffessional and prompt. I am thoroughly impressed

Carlos was so helpful with activating my replacement which I had no way of accessing to get my back up. We tried serveral options until one worked. He was very patient and helpful.

The repair technician John was very knowledgeable about my phone he explained in detail what he was going to do and how long it would take. He was spot on.

Had to speak with two different representatives and both were very knowledgeable and patient to with me to help me set-up the new phone and transfer data from my old phone.

Let me preface this by saying I have never left a negative review for a product or service. I am begging all of you to NEVER, EVER purchase their services. Asurion claims that they charge a $29 deductible for screen repairs and a $99 deductible for replacements. What they do NOT tell you is that they will do everything in their power to squeeze you for every dollar they can once you make the mistake of filing a claim with them.
I sent my phone off for a cracked screen repair. My phone was sent back with a notice that it was "unrepairable" due to a crack on the back. After 3 unsuccessful attempts to get this resolved via customer service, I finally got on with a rep who explained that the "cracks" on the back were actually a couple of scratches. According to her, this meant that my phone had to be replaced, and that I would have to pay them an additional 99 dollars to get an entirely new phone. Let me stress that this damage was so minor that I had to look very closely to see the damage she was talking about. It was about that time I realized that I had been swindled. Upon looking into it further, I found that the phones they replace are repaired and resold. If this sounds like a scam, it is because it is a scam.
Asurion holds a monopoly on the phone insurance market. True to form, they use this to take advantage of their customers with misleading claims about their services and charge expensive premiums. If you want my advice, buy a phone case; not only will it same you money in the long run, but it will save you the headache of dealing with awful company.

Easy to file a claim and we did a walk in to get the battery replaced the life was down to 79%

After 1 hour on the phone the rep hung up on me after I complained why I have to be transferred 3x to speak to a local expert.

I have been as patient as i can be...but i received not one, but two broken replacement phones through this service. They're hard to get in contact with if you need a human - but they ALWAYS try to upsell you even when you say, "Please don't try and sell me anything - i just need a phone to work." There is no quality control. No one seems to care or do things quickly. Even when i asked if someone could stay on the phone as i'm transferred - no one does. My daughter told me her Asurion replacement from a month ago also isn't working correctly but she doesn't have the patience to call them again. I think that after four days of not having a phone - and horrible service - maybe they should break down and send a NEW ONE since their quality control doesn't seem to exist. I need my phone for work - this is EXTREMELY FRUSTRATING! As i'm on hold AGAIN :(: ( :(. RIDICULOUS SERVICE. FULLY FRUSTRATED. SAD.

THIS IS BY FAR THE WORST COMPANY ON THE PLANET! Not only do they lack in customer service, they also lack on following through with claims. I was rescheduled 3x to fix my iphone and trying to reschedule was a nightmare. Oh, did I mention I was on hold for 8 hours and had to take off from work to deal with this? If you have the opportunity to switch insurance companies, DO IT! They show no sympathy for customers and are absolutely inconceivable. They truly need to figure out their customer service department because this business is the absolute WORST!

Diana exceeded all my expectations and provided me with all the information I needed to handle my issue.

This company is pure trash! I bought so-called insurance with asurion and they use ubreakifix to provide the repair services. The problem is THEY CAN'T GET THEIR ACT TOGETHER TO FIX A SIMPLE CRACKED SCREEN. THEY HAVE BEEN GIVING ME THE RUN AROUND FOR 2-WEEKS. AND WHEN I CALL ASURION, THEY JUST SEND ME RIGHT BACK TO THE SAME IDIOTS. So I'm stuck in an idiot loop between call-agents and retail idiots. PLEASE TAKE MY ADVICE AND DON'T BUY THEIR SO-CALLED "INSURANCE" AND DON'T USE THIS STORE TO GET YOUR PHONE FIXED.

She was extremely knowledgeable.

She was patient and kind.

The entire experience was pleasant from the beginning to the end.

The phone got here in a blink of an eye.

I lost my device and was nervous about it but they mad it so comfortable to put in claim that I'm not as mad at myself I have enough stress in my life thankfully this is not one of them

As soon as I call to solve my issue they take care of me and fixe my phone in one hour. The only thing is you have to make an appointment so they can service your device.

Third time I have had to send my phone in. They are terrible I wiped my phone as they requested and they still sent it back claiming that my google information was keeping them from working on it, even tho it was back to factory settings. I didn't even get my original phone back they sent me a refurbished one, that had a bad battery, it took about a month of back and forth before they finally sent me a replacement. Second time they also sent me a replacement for a simple broken screen, and when I called for updates they had no information on it. This last time I talked to them explaining I had broken my back camera glass, I was assured it could be repaired and that it was only going to be 30 dollars. A week later my phone is in my mail box still broken, when I called they said it could not be repaired because it was the back glass and that i would have to get it replaced. It seems like no one talks to one another and they are always giving the wrong information. If you can find a better option take it, it is not worth the headache.

I contacted Asurion and Brittany was immediately responding and very helpful and understanding of my questions. She provided me with the best solutions.

Have had extreme difficulty with cell phone signal from our home - calls frequently dropped unable to have a complete conversation without signal failure!

TERRIBLE SERVICE, they were setting up my replacement, then when I went to take a look at the web site, I realized that was a wrong address, I called again and they just said "If they cant find the address they will return it back so we can do another order" THEY DIDNT CHANGED IT because "they Can't" and I still paying 250$ for that plus the service. Now I have to wait I don't know how many days to get my phone.

To be concise, if you buy even an inexpensive watch (a $46 smartwatch on sale in my case) and it's $5.99 for the Asurion insurance--it's worth every penny. My watch stopped working properly after a little over two years and Asurion reimbursed the full cost in the form of an Amazon gift certificate (I purchased the watch on Amazon). So, I owned my smartwatch for two years for less than $3.00/yr. It just doesn't get any better than that. Or does it? Asurion sent an email to me with a prepaid first-class shipping label too. As soon as I mailed it and they new it was on the way, they sent my gift certificate code to my email. I enjoyed choosing a new and better smartwatch for less and bought another Asurion 3 year warranty for $5.99. I had $8.00 of gift certificate balance left (huge sale on the smartwatch that I wanted); so, I made $2.01 for owning my old smartwatch for over two years. It just doesn't get any better than that! I buy Asurion Accident Insurance on anything that costs more than $40 because my experience was the same with a smartphone in the past too. Asurion is awesome coverage and they make the process very simple and painless. I highly recommend buying Asurion insurance! A+ 100% satisfied customer (enthusiastically satisfied)!