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Asurion has a rating of 4.6 stars from 10,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
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This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
I have had good and bad experiences with Asurion. Because of my good experience several years ago, I purchased a "36 Month In-Store Replacement Plan" from Asurion for an item from the Guitar Center. The Guitar Center said if the product was under $200 (which it was), just bring it in and they would replace it on the spot. I called before I went to the store in August 2023, and the Guitar Center representative stated this again.
When I got to the store, no one seemed to know what to do. The manager said Asurion's policy had changed, even though they had the old brochure on their counter. A customer representative called Asurion and Asurion opened a claim. Asurion said they would send a label and I had to send the product to them and they would send a gift card for the item. It took about a week before I received it, and I had to make another trip to the store. Then the store required an additional payment of $74, because the price of the identical item had increased. The increased price was still under $200. I don't think anything in the terms of the agreement (purchased in 2020) said that the customer would have to pay an increase in the price of the product during the warranty period, and if it did, the store should notify customers of this at the time of purchase.
Products used:
Focusrite Scarlett 2I2 Audio Interface
I was referred to Asurion by the AT&T store in Oak Lawn, IL regarding issues with my IPhone...i think it took all of 8 seconds to solve the problem...i WILL recommend Asurion and if I encounter any additionalm problems, I feel confident of their resolution
ASURION IS A JOKE OF A COMPANY. IT'S ALMOST IMPOSSIBLE TO SPEAK TO SOMEONE IF THERE IS A PROBLEM, THEY OVERCHARGE FOR THEIR SERVICE, AND THE REPLACEMENT PHONES PROVIDED ARE REFURBISHED PHONES THAT DO NOT WORK!
Asurion in my opinion is the best warranty offered by anyone. I have about 15 items insured. The warranty claims are handled with ease anytime I have a problem. 5 stars across the board. Thank you.
It took me a total of about 10 minutes to file a claim and do a return for replacement. I am so glad I chose this warranty. I will definitely purchase this plan in the future.
I lost my phone while on an airplane trip. Fortunately my insurance covers it. I had to call the local AT&T office to get the web site address but then it was a piece of cake.
I purchased an LG side-by-side refrigerator in Spring 2019 from Home Depot. Although I usually do not purchase extended warranties on appliances, I decided to purchase a 5-year extended warranty plan this time. I'm glad I did! The ice maker stopped producing and dispensing ice in September 2022. I called LG directly, thinking that they were the folks to talk to since I had an extended warranty, but they told me that the warranty was actually with Home Depot so I would have to call Home Depot to schedule a repair. However, they did patiently walk me through a lot of troubleshooting steps, none of which resulted in fixing my ice maker. So I called Home Depot, and they connected me with Asurion. It was very easy to talk with the Asurion rep and schedule the repair appointment. Asurion texted me frequently to keep me informed, which was great. The technician (Nate) also texted me when he was headed to my house and once he actually arrived. Nate installed a brand new ice maker, which works perfectly. Nate was friendly, courteous, and very competent at his job. The installation was pretty quick, and then Nate explained what I should do now that the new unit was installed (that it could take up to 24 hours for the ice maker to start producing ice, and I should throw out the first couple of ice cube dumps because the ice might taste a little plastic). I followed his instructions (except I threw the initial ice dumps into my plants because there is a drought here!), and now my family is enjoying our ice maker very much! Thanks, Nate, and thanks to Asurion for doing a great job!
Asurion customer service entered the serial number of my laptop incorrectly into their system. When I went to drop off the laptop for repair at the UBREAKIFIX store, they couldn't take it because the serial number in the Asurion system didn't match the serial number on my laptop. I made multiple calls to Asurion and each time was assured the serial number was corrected in their system. I then made multiple trips and placed multiple phone calls to UBREAKIFIX and they said the serial number was still incorrect in the Asurion system. Asurion is a tech company and they couldn't get the serial number to appear correctly in their own tech system! Several of the Asurion customer service reps were not only of no service but one was extremely rude, stating that my call had gone on too long. Too long? The metrics for his personal performance were more important than fixing the problem of the incorrect serial number in their system.
Products used:
Technical service
The claim process was so easy. I was able to get a new battery for my phone the same day I made the claim. Saved my phone and all the stuff on it! Thank goodness. So glad I have this insurance.
I had direct communication with the technician, he kept me informed at all times, he was polite and on time. I had a pleasant experience, thanks Asurion!
The website got me stuck at putting in the serial number and model number. I started talking to an associate in chat and it was extremely smooth from there on. Thank you.
Asurion's claim website is very user friendly & I was able to schedule my phone repair in about 5 minutes. My son's phone was repaired last year & he got great service.
Asurion was able to process my claim after the 60 days! I am truly great full!
If your device is lost or stolen do not wait to process your claim!
Just awesome!
Over months keep receiving emails for asking the phone I posted months ago- asking for $710 admin fee, $650 for the phone. No contact phone to call, only email. Go figure. This drove me so mad.
Tip for consumers:
don't use
Products used:
returned samsung mobile
We had my watch and my daughters earphones go out the same week. Asurion made the repairs process simple. I'm hoping the repairs are done quickly! So far I am extremely impressed.
I kid you not this is the worst company I have ever dealt with in my entire life absolutely horrible they scam people give people broken phones that never ever work I have gotten two phones in a row and they both did not work! And there trying to upsale me saying oh want the new iPhone 11 instead? Like why would your phones not work? What am I paying you for to give me broken phones?! Please take my words seriously and NEVER EVER GO TO THIS PIECE OF GARBAGE COMPANY
The entire process was very easy.
Small glitch with the return label. I just hit the chat and got a label immediately. All on my phone. (Which for me, says A LOT)
Had some issues with two phones that needed technical support and the chat rep made it easy and seamless to fix.
Don't be put off by the chat feature. It worked great!
Topher assisted me in repairing my front glass. Topher was nice, fast, and extremely informative. Thank you.
Annie set a new bar in my eyes as to how a client should feel about the service that they are being provided by companies that they choose to do business with.
I lost my phone at Walmart and these guys were fantastic at helping get things back to normal and I'm 64! Everyone was so pleasant too! That means so much these days!
Bought new iPad via Verizon to replace old one. It was not "registered" my account, however. With Alicia's help, we got the cellular number connected to the new iPad and issues resolved.
Finding my warranty in the Amazon App was tricky and the warranty web page was too but the chat assistant made it all better. I may just start with them next time.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hi Rudy, I do sincerely appreciate your patience with this matter. We have heard your concerns and appreciate your patience. Please know we are here to help. If you find you do need any additional assistance, feel free to reach out to us directly. -Ari