Asurion

I have used Assurian several times and they are always efficient, helpful and easy to work with. One helpful reminder, keep up with your paperwork. It makes things flow smoothly.

Jerry@ the Yakima store was the best! He provided great customer service skills as he worked solo. And, he fixed my phone. Give him recognition please! Thank you, Sandra Owen

I broke my phone on Thursday evening. Went into At&t that night. At&t set up my appointment with Asurion the next morning. Went in and was fixed within 45min. Exemplary.

My Mac book wasn't turning on n the screen wasn't cracked but something funky was going on with it they fixed super fast had it back within a weeks time

Marrissa was knowledgeable and was able to solve my issue within 5 minutes! So thankful for this service and that she knew exactly how to help me. Thank you again!

@Asurion
DO NOT USE THIS SERVICE.
Asurion tech came out for Dryer repair. Failed to repair dryer, tried to sell us more services (fix one problem first, then we'll talk) & stole our parts. Now they refuse to return parts or fix. *******@SamsungUS
isn't helpful. DO NOT BUY SAMSUNG

Coverage for devices,timing and Customer Care is better than any store,repair shop and more.

Asurion info and proper computer generated info needs to be accurate prior to being sent out however. I changed my credit card number after my account closed(sigh); I re--signed up and new confirmation email still showed my Old previous credit card # to be billed for future payments. I had to go through Customer Care ONLINE to ensure that really Wasn't the case. Online via Customer Care it showed in my account the new credit card...just the New confirmation email showing RE-SIGNING UP for services had wrong info!
Just a heads up...double check to ensure over phone or online that they DO actually have new pertinent information. The person I worked with named Ibrahim was very professional,polite,professional,, courteous and even used appropriate memes during conversation of uplifting words behind it when sending information back to him in appreciation. I was able to give him all information as he asked and situation was fixed and ensured me proper credit card was indeed showing on their end and that card would indeed be used for future payments! Not one resentment about using Online Customer Care with Ibrahim! Way to go!.(filled in of course).

Really would Not use any other service besides Asurion!

Absolutely Wonderful, The Best customer service. I would highly recommend your company to anyone looking for equipment with Great customer service and Follow up.

Have a sealed system issue on a Samsung refrigerator. I called Asurion and told them this specifically i. E. that it is confirmed to be a sealed system issue. They said they could address it but not for 1.5 weeks. The tech came over 1.5 weeks later to tell me that he had no clue it was a sealed system issue and unfortunately cannot help BUT spoke to someone on the phone with him company and they will get someone over here asap to help after they get a couple of parts in.

I saw parts ordered and coming to my home then I got a call from them to reschedule for another week out. I confirmed and waited for the 2nd tech to show up. While waiting, they called me to say that not only will a tech not be coming but they are unsure if they can ever help with a sealed system and advised me to blame Samsung and call them back.

I had a long and painful conversation with them about being adults and taking responsibility. They jerked me around for a month confirming several times they could help only to completely abandon me and give up on the basis that they really could never have helped me to begin with but just wanted to try?

This company is a joke with countless failed processes, procedures, ill-equipped, and incompetent people at every level in the company.

I highly recommend everyone avoid them like the plague they are.

Stanley, the technician was great! He came to my home and did the work in his professionally designed van. He was professional, great communication and excellent repair done quickly! A++

Thank you!

My insurance on my phone paid for my screen to be repaired! All I had to do is leave my phone with repair technician for 1 hr! Great service! Fast and Easy

My experience was excellent my iPads where stolen I filled a claim and they sent me a confirmation for delivery tracking the same day no questions asked 2 days later I received new Ipads.

So sortly after purchased i cracked the lower cornner of my phone. I had a screan protector to try and presrve my phone long enough to get a more durible one, well didnt take long for it to pop off and crack. Broke my heart. This happened in like july well first time filing for a claim i had hit a snag where i had to fill out a form and no one could figure out the code needed to open it. I eventually gave up and wait awhile before trying again. This time i was with easy over the chat in the app. The worst though is im going to be without a phone for pretty much a week my suggestion keep a cheap phone around for when you need a repair.

My experience was very good. Doug from a t&t great explaining the whole experience that would be happening and it did not disappoint.

My buddy Mitchell walk me threw step by step to solve my problem in a timely manner beyond my expectations Hooray

I was directed to call Asurion to initiate a claim due to the age, my device couldn't be repaired locally. Upon calling I was sent a link to start the claim. The instructions were clear, concise, and step-by-step; I was offered (2) choices: repair my phone or replace with a newer device...I chose the latter but DREADING the hassle of transferring everything over, but even THAT was PAINLESS! The local resource wanted $100 to perform what was provided by Asurion & AT&T! I am thoroughly pleased with the resolution of this claim and the simplified process of transferring the data to the new device; my ONLY suggestion is to have the OPTION to speak to a human for those seniors who may be intimidated by a modern process.

Asurion exceeded my expectations on my phone repair. No complicated process. They came to our house and had the phone back on perfect condition within 15 minutes. Thank you Asurion!

Excellent customer service and support I love this program I was instructed to drop my device in the toilet, but I still qualified for a claim, what an amazing provider and insurance program.

Thank you for coming to my home and fixing my phone. This is incredible service. My life is back up (phone fixed) and running. Time frame only 30 min.
Bravo! A job well done!

The repair was completed at my home via one of their mobile vans. I live in the countryside and am very happy with my experience. The tech was prompt, on schedule, courteous and knowledgeable.

Signed up for a protection plan while I purchased a gift for my wife. I recieved the gift, not the protection plan. They said they sent the plan via email. I looked in my spam, trash and inboxes before placing my negative review. They sent me a snotty email stating i should check these boxes before I rate them. I asked why not just send me my plan instead of arguing with me? They sent me another snotty email, I JUST CANCELLED THE PLAN!

I purchased this protection plan with my laptop a few years ago and my claims have always been processed professionally and within a timely fashion. They are a 5 star company in my opinion!

Everyone has been knowledgeable and top notch. Easy to file and exceptional service.
5 stars for the phone reps and the service technician Colin as everyone took care of my business needs, thank you