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Asurion has a rating of 4.6 stars from 10,717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Dropped my phone. No visible damage, but audio started to fail. Qualified for replacement at AT&T store. They started me with asurion. Online process simple. Phone arrived next day. Data transfer took longer. Only complaint, deductible cost ($275), but much cheaper than new phone.
Lost a phone, stop by the closest store so I could call or have them help me get the process started. Nope, manager could not dial 1-800 outgoing call, and then the online, asks to send a link to the phone. Someone has disconnect there, and totally forgot people can loose phones and what happens if the screen is so damaged you can't see it. Totally stupid! Drive home and call, now the representative 1st tells me it will be there that evening. Sweet, I wait, I wait, then check email that the delivery will not happen and they canceled my claim. Called back, filled another claim. Remember cannot do this online. They explained it had to come from a warehouse and would come next day, nope. Wrong again, came the day after.
I have been going around and around back and forth and still haven't gotten anywhere close to resolving my issue... I full out the first form got a email to contact them and I was told I had to fill out the information again even thou I filled it out correctly and wasn't missing and information Smh... the next day I called for undated and the couldn't find my info or my application took them about 30min to find my information... then I was transferred to do an interview did the interview only to be told I have to wait for some back team to review my interview again... I'm without a phone I'm using a app on my table to make calls so I'm unable to get any calls or do any business and this has been 3 days when they say it would only be 24 hours it's 3 days later and till nothing no resolution very disappointing and I wouldn't advice to use this company
Tip for consumers:
Dont
Called asurion and they referred a repair service in my area. The gentleman was very kind and funny and also truthful. A week later received a response the dryer was beyond repair, aurion refunded the value and received refund the same day. EXCELLENT SERVICE, thank you Asurion.
Andrew was funny, helpful, and explained things in a way that anyone would have understood.
Great experience! Ryan was very knowledgeable and polite. He made me feel like a valued customer. Awesome job!
Both asurion and there repair associates are scammers. I filed a claim for my washer. The repair guy came out assessed the issue. Came back a week later with the wrong part. Did not come back the following because the tech went on vacation. When he came back the third time. He put the control panel on the washer would not power off. The tech continuously pressed the button because it would not respond. He then asked me if this is the power button. I said yes. He asked again I said yes. He opened the panel did something to it put it together. At that time it appeared to be fixed. It was not! The cycles are off! I reported it to both the insurance and repair company. The idiot closed my claim saying my washer is fixed! I called up the insurance company told them everything. The idiots filed another claim assigning the same repair company! The repair company also has horrific communication! A1 project Corp and asurion are absolute rip off. Save your money do not purchase the extended warranty. Instead save money so that when your washer fails you can go out and purchase a new unit! If i was able to give no stars I would! My cycle say 4hrs and 13 mins for a washer cycle ridiculous! The washer is an h/e washer that filled up to the top! It not designed to do so! Complete waste of money! Note that I cannot add additional water to my machine! It does not have a feature for that. Everything is preset! Also, the water doesn't fill up unless the door is closed and locked! It's a safety feature!
Products used:
The Laundromat
Hello. We are sincerely sorry to hear about your washer and your repair experience. We are here for you. Please contact us directly so we can assist with your repair. -Rue
Very happy we you guys services
Thank you.
They come to my house and fix the phone on less the 1 hour
Easy, fast and efficient service. Everything was resolved via chat, the attendant promptly checked the data and solved the problem without complications. I am very satisfied.
Surprised that it was such a breeze and fast to do! The best experience I have ever had with a phone company and I would definitely recommend them to anyone
I have a difficult problem to solve and the support rep, Chelsea, was very patient and helpful. She stayed with me very patiently while I resolved one problem after another.
Cracked phone screen after 11 months and effortlessly made a claim, returned phone and received refund in days! Very fast and simple process compared to competition!
Anytime I have needed to use my Asurion coverage it has been a positive experience. Professional, and quick, and their support staff have a great attitude!
My headphones broke after a month. The product worked great, but I dropped my phone with headphones plugged in and when it fell the plug end separated from the cord.
My daughter dropped her iPhone in our pool as she was putting chemicals in the pool. We made a claim and everything was smooth and better than expected! Highly recommend
We had issues with a purchased dog collar. Item was fully refunded, no questions asked. Got a new collar and used Asurion again. Great people to work with. Thanks Asurion.
I will and would definitely recommend asurion to family and will most definitely use their services again. Had my screen fixed in less then 20 mins and it look great!
I am very happy with the work that was doing on my granddaughter phone. She was just happy to get it fix. I will encourage other to used your company.
By far the easiest and best experience I've ever had in an ATT store. Charley was in constant contact with me and did the repair in a very timely manner.
Service was quick & easy. Every representative I worked with was excellent.
Annie went above & beyond to make sure my information was set up properly on my replacement IPhone.
Trying to find the appropriate representative is overbearing, then you catch an attitude because between the wait & confusion it makes you want to give up.
Hi Beth, I am sorry to hear your experience has been like this so far. I can assure you this is not the experience we want you to have. Please know we are here and happy to help. If you find you do need any additional assistance, feel free to reach out to us https://www.asurion.com/about/contact-us/. We are here to help. -Ari
Very well recommend them. The agent helping me provided me with the quickest customer service I have ever seen by far with a cellular communication company. 11/10 would recommend again.
Quick, easy, and great reps to work with. Definitely recommend insuring your purchases with Asurion because if you need to replace them, they have your back!
My support representative did an excellent job communicating with me about the issue. Resolution was expedient, polite, and effective. I was thoroughly happy with the result of my chat session.
The technician Mr. George was very polite, knowledgeable and friendly.
He resolved the issue fast and explained to us the technical issues in a simple way.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello. We are completely sorry for the delay, we understand how important your device is. We are here to help you. If documents are being required, we will need the approval in order to complete your claim. Please contact us directly to assist with your documents and the process of your claim. -Rue