Asurion

Once I got the correct ink from cricket I had the phone ordered in maybe 7 minutes and if I had been prepared with my card it wouldn't of even been 7 minutes lol cricket needs to address the fact there's 2 links, under cracked screen it takes u to the manufacturers warranty and ur denied and don't know why or why u got insurance just to be denied, bonus to Asurion but Cricket come on step it up lol

I pay for insurance monthly and with Verizon for 19 years. I just tried to use it for my i-Phone11 one of the camera lenses is scratched it's a $12 little glass sticker. They will not fix it they said they can only replace it for $239! DISCRACEFUL! The insurance is called "Total Phone Coverage" this is a lie! Do a Google search for a class action lawsuit. DO NOT USE ASURION

I dont know what may have happenned in the past with others but as for me, everything went smothly and completed with minimal problems. Thank you to all who helped me complete this claim.

I had the pleasure of meeting Noah from Asurion, and I must say, he exceeded all expectations. Noah's punctuality was remarkable, as he showed up early and ready to tackle the screen replacement on my wife's cell phone. Not only did he arrive in a fully equipped van, but his professional demeanor instantly put us at ease.

Noah's technical expertise was evident throughout the entire process, as he swiftly and skillfully replaced the screen. His attention to detail and precision left us thoroughly impressed. But what truly set Noah apart was his fantastic sense of humor. He effortlessly kept the atmosphere light and enjoyable, turning what could have been a mundane task into a memorable experience.

It's rare to come across someone who excels in both professionalism and humor, but Noah effortlessly embodies both qualities. I highly recommend his services to anyone in need of a screen replacement or any other repair. Thank you, Noah, for your outstanding work and for brightening our day with your wonderful personality!

I cannot believe how poorly this company is and how horrible the service is right up to the CEO office - Nickie from the ceo office not only handled the transaction poorly she was entirely rude the entire time

I filed a claim on my daughter's iPhone. The screen was broken with pieces missing and the display would not come on. They told me to take it to a T-Mobile store to have the display replaced and I was told to take it back because they could not repair it and contact Asurion again for a replacement device.

So I was on the phone making a new claim and mid way through the process the person on the phone went into a 20 minute sales pitch about get total home coverage. I told him I was not interested in this so began to end the call and I asked him about the claim he said it was completed and that I would receive an email about when the new phone would be delivered to the store for me to pick up.

Guess what he closed the claim and there was no record of my call.

I called them again to restart the claim and Asurion the protection plan that I am paying for is having me file the claim through Apple and I have to start the whole process over again. This is junk and I will never, ever get this warranty protection again.

I recommend that you stay as far away as possible from these scam artists.

Marcello did a fantastic job for me. He had a free moment and asked if I was available earlier. I was. We linked up and he had my device all repaired in a convenient matter of time.
Thank you!

Was having an annoying message to clean my tablet or it would crash. Contacted tech support where Armonie did a fantastic job helping me resolve my issue. Was very pleased inndeed.

Great service' had to repair my boyfriends phone and replace mind same week and it was super easy aside from a slight issue with activating the SIM card but they helped me fix it fast and easy.

I was in need of a screen repair for my phone. The technician came out to my home and repaired my screen extremely quick and easy.

The moment I started the process to start a claim, I couldn't believe just how easy they made it to do. They were fast, reliable and I trust the company.

The person at AT&T in Nashville was super friendly and covered all the details to make sure I got the best deal for the money and it arrived early! Thank you so much!

Great experience with no hassle highly recommend Asurion fixed my issue as quick as they could great customer service

These people are horrible! I have been getting the run around about a phone that's been paid for and has yet to be returned to me. I haven't even received tracking and they have a different like EVERY DAY EVEN THE SUPERVISOR!

Had cracked my screen, got ahold of asurion to have screen replaced, the person they sent was very friendly an helpful an very good at his work, highly recommended.

Had a great experience with Tony at the local AT&T store. He made a great effort at getting my phone up and running as quick as possible after the repair..

We have been Directv customers, with this protection plan, for more than 20 years. I believe we may have had less than 9 claims during that time. The last 2 were the most unsatisfying but eventually did come to a resolve. We had hoped to get a replacement television, for our most current claim, as it was deemed unrepairable, that unfortunately never happened. We were told that November is a bad month to do this as their vendors are actively clearing their shelves of older stock and prepping for "the holidays". That made sense until it didn't. Are vendors tossing this stuff? We debated on a buyout amount and eventually settled on a price. Once the check arrives we will hope we are able to locate a replacement unit within that dollar amount. Overall, if you stay on top of what is going on with your claim, take notes and follow up, this plan is great to have for the cost. Of all those that I have interacted with, and there have been many, there was just one CSR that was a negative, other than that, great people helping people. You get what you give in all situations, ask questions when you're not sure of what's being explained to you. It doesn't hurt to learn something new each day. Thank you Asurion and Directv!

Mae was extremely patient and helpful helping me address a concern I had about safety in Digital Secure.
She could not have been any better!

Purchased insurance on my cell phone I bought from Amazon Jan 2020. Glass cracked on phone. Reported it to asurion. Was told that I would receive my choice of check or e-card when asurion received broken phone. Not the way it worked in past as they would send new phone so data could be changed from old to new and then you sent broken phone to asurion. Asurion rep said method had changed. So I bought a $1000 phone on my credit card, transferred data to new phone and sent broken one to asurion. In a few days I got an e-card for Amazon by email. Called asurion and told associate that I needed check instead to pay off credit card. The associate told me nothing was showing on her end and I should call back 4 or 5 days later and someone would be glad to change reimbursement method to check. Did as she said and 5 days later was told e-card had already been issued so it could not be changed. Spoke to supervisor who said same. I told her I had written asurion corporate office and had not got an answer. I had started to report them to the BBB but their site said to call her asurion number first. That I would follow up with corporate and I would then follow up with BBB complaint. She then said she would call me back but could make no promises. Be aware asurion lies about their product. Be aware if you get asurion insurance on products purchased through Amazon your insurance reimbursement will be an amazon e-card. I pais over $100 for asurion insurance over $100 in processing fee, and when the phone broke I got an Amazon gift card.

I couldn't even read what the screen said to do next before it went to survey. Can't get it off my screen without completing this step. Otherwise process easy.

The whole process was simple from the beginning to end. My phone was inspected, determined it needed to be replaced and I received a new phone quickly. Thank you for a great service

It was so easy to file a claim through chat. I did not know the model or serial number for my item it was a non issue she just contacted Amazon for the information. Great experience filing the claim.

I was not able to download the set up program, After 2 hours of trying, I finally contacted asurion, and the tech was very well prepared. I am very satisfied with their service.