Asurion

The company will not pay a simple claim for my Playstation with no explanation. Two years of payments and when I needed them they wouldn't pay a $200 repair. Its a ripoff

The best insurance experience I've ever had. Got it for my kids ipadi bought at bjs. Service is very fast and efficient.

Wish I could use Asurion for ALL my insurance needs

Just like alway Asurion has never failed me a customer. Thank you for the great customer service! This is the reason all my devices are protected thru Asurion!

Enjoyed my chat with Carlos. He was professional patient and knowledgeable. I couldn't have completed my claim without his assistance. I strongly recommend using their online chat service

I would have given them 0 stars if it was an option. This was my 2nd claim in 2 weeks. The used phone they sent me stopped working. I tried to make a claim however Asurion wanted to verify my id. I uploaded a picture of my license only to be told it needed to be reviewed by a security reviewer. When I asked what they were reviewing i was told security things wtf. I was told to call back. After explaining to them for the 10th time I didn't have a phone to call back. I asked to be transfered for the 3rd time all in all a 4 hour process to give them another 300 dollars for a used phone. I highly recommend not taking the insurance and just buying a good phone case

I trust Asurion with all of my purchases. This is my second claim and I never had a problem with them resolving my issue. Highly recommended for all of your product extended warranty needs

I went into the store this afternoon. After my phone screen was shattered. I explained my case as soon as I walked through the door. And I received nothing but 5 star customer care.

Martin was great help, he was quick to respond and straight to the point, also very informative and helpful.
Would love him to help me next time if I need to file a claim.

Get asurion because the service is quick and concise. Kids are constantly breaking things unexpectedly and this is the best warranty we ever had! Don't hesitate, just get it and you won't regret it!

Had to file several times to get a new phone have been suffering with a broken phone. However when I finally got to the right online area it was a breeze!

I opened a claim. The girl came 1 1/2 hrs late. The new phone said sim not compatible so the tech told me to take it to Verizon in the morning because she couldn't transfer the info into the new phone. I took it to Verizon the next day. They transferred all my info and then couldn't unlock the phone because it was a phone for a different carrier. I called Asurion and they informed me I had to put a credit card into their website in case I didn't return the phone. I did that and when I checked later there was no information that a new phone was coming and I had to call again and was told the information never loaded to their site. Now I can't get another phone until 5 days after I filed my claim and I'm leaving for business and will not have a phone for the 3 days I'm gone. I find it ridiculous that I've been paying insurance on 5 phones for years and it's taking me days to get a phone because one of Asurion techs couldn't bring me the right phone. Worst company ever…. I'm looking into another company for insurance. This is absolutely terrible. I was told too bad by 4 people today.

I have purchased Asurion for different products in my home as well as phones and toys.
I have used them several times and each time have been 100% reimbursed.
Thanks again!

Your site says that it's easy to file a claim online within minutes. I had to spend 15 minutes to connect to a chat agent. From there on it was fantastic

Very simple and quick I don't know what else to say. It was very easy to complete and hopefully everything will happen in a timely matter and I appreciate having insurance.

Simple process. Did not what to do about my phone being cracked. The claim process was very easy, considering the amount stress that I have with my phone being broken. HELPS!

I first called the number (which I have done before) so what the heck let's try the website. I was done in less than 10 minutes. Always a pleasure to use.

From the time I made my claim until I received my new replacement was 23hrs.
11:00am-10:00am.next day.
From Texas to Wisconsin.Fast and reliable I would say.

I was doing a pest job when all of the sudden my phone (my businesses life blood) dropped from my pocket onto customers rock garden smashing the screen to pieces! I picked it up and put the pieces I'm my jacket pocket and finished my job all the while worrying about what this mishap was going to cost me and how long I would be without my phone.After leaving my job I called my local AT&T and was informed that I would have to place my claim first! I pulled out my phone and followed the easy prompts to
Make my claim and selected replace my screen! $29 dollars is what the replacement price would be and I was given several locations to pick from to boot! Wow I thought to myself as my mind began to feel at ease!
I picked my local AT&T center and drove right over. It looked tone pretty busy and I kind of expected that since it was the day before a Holiday in which they
Would be closed. They recognized me immediately when I walked into the door and I told them why I was there. There was at least one person ahead of me. After 10 minutes or so I was talking to a technician and after he ran a diagnostic he told me when to expect my repairs about 4 hours or so I signed the paperwork and left. About 3 hours later my wife received a call my phone was ready! Thank you AT&T and Asurian without you I would be in dire straits but you rescued me! Bob Neal

The agent walked me through problem solving steps and the use of them to see a video of our issue was easy to help explain our issue. Really liked this procedure.

Helpful website and online customer service representative. Claim was accepted and a Staples e-card was sent quickly. The claims can be done online only.

I have sent my HP Color LaserJet Pro MFP M281fdw to their repair facility twice. Each time it was returned unrepaired. I then asked for a home visit. The Technician arrived and asked questions about the problem and then told me he had no tools, not even a screwdriver. After running some tests and the scanner ceased to function. He explained to me that it was not something that was covered and I was wasting my time. After checking my agreement I see that it is covered. The paragraph that states, REPAIR, REPLACE or REIMBURSE comes to mind. And there is always ARBITRATION.

I was concerned about a virus message that I was sent through a particular app. Verizon Tech Coach assisted me with a Digital Secure app. Definitely put my mind at ease.

Thanks to your excellent customer service "Nine" your agent was able to assist my claim very fast, thanks