Asurion

Great customer service was received by Service Rep. Amanda.
Amanda guided me through the troubleshooting and assisted me with getting my phone replaced the very next day.

My experience was super easy on me and the assistant that helped me made the whole process 100% easy going and friendly. Absolutely a 100/100 highly recommend

The representative was quick and efficient and helped me in one session. I was very happy that I didn't have to resort to multiple calls, emails, etc.

I had a purchase I bought coverage for from Asurion. The product was two years old and stopped working. Asurion covered the product with absolutely no hassle. A great company to work with.

As I explained we received great service. The serviceman came on time and repaired our refrigerator. He explained why we had the problem and how we could fix it if it occurs again.

My Experience was awesome! All I had to do was open my door and the Technician did the rest. My "Smart Washer runs like it did when we purchased it back in 2020.

I had Christian for help and he excelled and answered every question and was able to help in every way he could it really made the experience a lot better than I expected.

They did amazing! My Apple Watch was stolen a few months ago and I did a claim took 5 min to do and I got my new watch in 2 days everything was easy and simple to understand.

Everything went smooth.
After getting my device stolen I thought it was going to be complicated to get it replace.
But I was the complete opposite, the team was extremely helpful.
Thank you!

Terrible service if you own a Motorola, screen repairs are a nightmare. No option to get phone fixed locally.
Only option is to send phone away. Galaxy can be fixed locally and promptly.

The repair process was very streamlined and the technician was very professional. Everything took about 90 minutes and I had zero issues. Everything worked like a $#*! when I picked my phone up.

Dealing online was a pain. Kept wanting me to put in a code, but when I copied and pasted, it said invalid. When I called and talked to a person, everything went great.

I have never had to file a claim before, customer service was very helpful and walked me through the steps to place claim online. Online claim was very simple with quick response time.

Oh "it will only be $45 to replace your screen" oh sorry we had no tech to fix it in your area, but we will replace your phone for $249
Bait and switch! Do not waste your $$$

The online process is very simple and the people in support are very knowledgeable and helpful. I wish that I could have the same experience with my car insurance company.

The tech coach that help me activate my iPad to my line was awesome. I did not know about the protection plan until she explained it to me. Very good home protection plan. I will look into it.

I contacted them via chat. Approval was fast and return label emailed. Refund will be issued once item is received at UPS

They offer very fast solutions, also very important it was very easy to contact them, I am glad I have this protection plan it is so worth it. Totally recommended.

A hybrid hot water heater was purchased at Lowes in September of 2010. Multiple attempts to service the defective unit were made over the past 12 years. As the Extended Protection Plan was about to expire, I was attempting one last time to have the defective hot water heater repaired. There was an issue finding or referencing my extended protection plan with Asurion. After more than 8 emails and close to a dozen phone calls, I was put in touch with Leigh Ann, Corporate Resolution Specialist with Asurion. She assessed my situation and advised that Asurion would stand behind the original extended protection plan and the decision was made to make me whole for the original cost of the hot water heater. Thank you Asurion for standing behind your word and honoring the original agreement that was in place. I would not hesitate to utilize Asurion and its products in the future. Lastly, a huge thank you to Leigh Ann who was nothing but professional and helpful in resolving my situation. Cheers from the Lentz family.

Complete run around when I'm trying to get my phone fixed I'm tired of the way it's taking over 2 hours for it to get taken care of that is complete bs to have to wait that long

I enjoyed the experience, was no trouble at all very simple, just follow the prompts, was a lot quicker than I thought it would be. Very satisfied with the price.

Well i had a lot of around a around for my laptop to be fix they fix but it could have been fix better because the corner that was bad it still not is still not fix right.

The online tech was able to work with me online to fix my issues in a short time to rid of my frustration of not being able to send pics from iPhone to android. Fixed now and happy.