Asurion

We dropped off our PS5 to get repaired, the port was broken. READ THE SMALL PRINT they "opted" to keep our product and reimburse us. They are trying to give us $344 which they say is "fair market" for a PlayStation5 disc version. I asked for the PS5 back because I would rather have that than the money and try to fix it somewhere else BUT they took it! They said it is salvaged (I am sure they sold it and made a bunch of money) going to lawyer. I never gave them permission to take it if the teapot didnt work. The PS5 worked and everything(turned on etc) the port needed to be replaced.

I put in a claim with these $#*! wipes to get my screen repaired on a Samsung galaxy fold3. I took it in to the place they told me some shop called UbreakIFix. They handed me back my phone with chunks of my $#*!ing screen missing or hanging off! Not only that but the $#*!ing screen was inoperable. I called Asurion to file a claim for a replacement and they told me I would get the fold 4 instead because the fold3 was no longer available. The woman on the phone asked for my address and I gave it to her 3 separate times, and she still $#*!ed it up! Put in an address that doesn't even $#*!ing exist! I call them back 2 days after initial claim and they tell me that there was a mistake on their end and asked my address again and I told them again. They filed another claim and told me it would arrive the next day. A few hours later I get an email saying my claim is on hold so I call them again. They tell me call again in 2 hours to see if it updates so I do. And when I call those limp $#*! $#*!s tell me that my address cant be used because I had to file too many $#*!ing claims using it?!? So now im on hold with AT&T trying to cancel my entire service because this $#*! was just unprofessional as $#*!!

Used my insurance to return a phone stabilizer and it was quick and easy. Just a few questions and responses and I was good to go.
What made it better was that it was a real person and not a robot.

The Asurion representative, as well as the AT&T representative were extremely helpful and tolerant. My experience was less painful than expected. Thanks.

PLEASE if you have not bought this service don't do it and if you have and you haven't had to call for a repair cancel immediately. This company is the biggest scam I have ever seen I spent hours on the phone just to get the runaround. RUN RUN RUN away from the scam as soon as you can

My spirit with Fingerhut was great thank you for your cooperation. Thank you for your customer service which is great. I'll be glad to shop with you on in the future. Thank you.

Tessa really took care of my situation and helped me through the process of completing my warranty on my canopy and connected me through $#*!'s customer service.

This is a simple process to do. I am very challenged electronically. Thank goodness my wife understands this and is very patient. Even I could do this.

Service was above and beyond exceptional. Very kind and patient with all my needs and questions. Resolved all my issues with no difficulties whatsoever.

The best in the business! My screen on my phone broke, did the claim online, and got the phone a day later.

It was very satisfying to get the help I got with no problem. And the person who came to the house was very nice. And the person on the phone was too.

I have never had to make so many calls and re calls and fill out and re fill out so many forms In My life. All just so I can wait 2 weeks for a replacement.

It was great! Gemma was responsive and very understanding. She explained the situation and everything was running as normal. Very friendly. Thank you Gemma!

The guy that came did a great job found the problem ordered the parts came back and installed the parts and that fixed the noise that we have been living with way to long.

I had a very great experience getting my reimbursement for my granddaughters Nintendo switch I filed a claim with ease and received my reimbursement very quickly

Teodoro helped me reset my iPhone 12. I was able to go from a black screen to being able to see my screen and using my iPhone 12. I learned how to restart my iPhone 12.

It was very easy to communicate my issue and resolve my problem. The wait was a little long but it was not unbearable. The agent was friendly and very professional.

Xfinity technician Was very helpful and Experienced. He was very kind and patient. He also help me with my iPhone settings and I really appreciated that.

. I've had problems with a phone and iPhone and they never question me they always are there to either replace or do whatever I need hands-down I have to say they're wonderful!

The process to send in a few photos of my damaged item was quick & easy. & I received the full amount of the original purchase within 24 hours. I would definitely recomend it.

Was able to place my claim using my sisters phone and e-mail without any hassle. This was great since I was unable to access my email or text without my phone.

I have had my Fitbit a little more than a year when it stopped working. I contacted Asurion and Chris could not have been better.

I can't believe it was this Easy!

George Ragan

My rep Anastasia was excellent, very helpful and made my claim smooth and easy. She was very patient and excellent communicator! Glad I called to get assistance.