Asurion

MY PHONE FELL IN WATER A WEEK AGO, I PUT MY CLAIM IN THE NEXT DAY, AND HERE I AM A WEEK LATER, STILL HAVEN'T GOTTEN MY REFUND FOR MY REPLACEMENT. I BEEN TOLD 2 DIFFERENT LIES ABOUT THIS REFUND CHECK. NOW IM ANNOYED AND IM GETTIBF READY TO CALL MY LAWYER.

I would recommend tech couch when you have an issues. They have alway been able to correct any issues I have had in a very professional, friendly and knowledgeable manner.

The Asurion experience was fast, easy and well worth the investment. My customer service representative Abigail was extremely helpful and knowledgeable. Transaction couldn't have been easier.

I created a claim for a replacement device on Aug. 16th, 2023 and Asurion "sent" the replacement device via UPS. The delivery driver from UPS went to wrong street and couldn't deliver. So I contacted the UPS office to try and fix before returned to seller, but never received a call. Now after many attempts and failed promises that the replacement device would be delivered this day or that day I come to find after checking with UPS 8/21/23 that it hasn't even been turned in to be shipped (first attempt only had 1 attempt at delivery and was mailed back same day of attempt of delivery). Here we are now almost a week after original claim submission and no replacement device. Every time I have to use their warranty/insurance there are issues getting the replacement device. Not worth the hassle of paying monthly for insurance, for only when you need to use it to have to have all the run around and talking with reps from different countries with no help other then reading what I can already see(no other help). I pay for the insurance / warranty each month and rarely use it, only to have these issues every time I have to use it. Not worth the hassle to spend money with your company. Buyer beware!

I love the my representative, Juvelyn, was friendly and kind. She kept the chat going with me while waiting for the steps to be taken, to get my claim filed.

TJ made activating my new phone easy. Very positive experience!

Claim submitted and new device delivered to our door within 6 hours. The chat service in assisting with connection was awesome! Highly recommend this company.

These are simply scammers. They try at all costs to avoid the promised services. Don't buy a home plan. Pointless waste of money and time. Unfortunately, no less than one star can be given.

My technician was super friendly, flexible with scheduling, and finished the job quickly. Would definitely recommend to friends! Thanks for your help!

The tech was so nice and worked lightning fast to fix my phone screen. Asurion's protection plan is such a great investment for life's every day mishaps.

I paid more in fees than they want to replace the phone rip off././/././././././././././././.';';';';';';';';';';'][][][][][][][][][][/././././././././././.

3 and 1 half hours on the phone. Tried to sell me a product for 45 mins. When I told them I did not what it.
RATE: -0

Was very simple besides having old address but only took few minutes. Don't have replacement yet as I just filled so hopefully that will go smoothly too!

I bought a pair of headphones from guitar center.
Ausrion was HIGHLY recommended stating "that this would expand my protection."
This was just the start of the lies. Remember the word KICKBACK?
Well, welcome to guitar center, where the fraud started. Once the headphones fell apart (14 Months after purchase), guitar center said, "you have to call ausrion, and that they will handle the complaint".
Right then and there, I knew that this was going to be a losing battle.
This is not what I was told when I purchase the headphones. What was really said was, "just bring it back, and we'll replace it, free of charge".
After one year, the jbl's fell apart (another sorry company, and the 3rd one in this William Shakespeare tragedy, if you are keeping track).
I fought with ausrion from February 2022 until June 22 2022, when they promptly denied my claim.
So from the beginning ……
First LIE... jbl, just pick a reason.
Second LIE ………...…. Guitar center said "just bring it back, and we'll replace it." No they didn't or don't.
Third LIE... asurion said "we never received the photos of the product in question."
Forth LIE …... asurion said, "the guarantee paper-work was not attached."
Fifth LIE ……………. Asurion said, "due to my lack of response, this case was closed." NO EMAIL(S) CAME TO ME AS THEY HAD STATED.
I should have reviewed this site prior to purchase.
ALL 3 Companies were at fault, and each denied responsibility.
Stay far away from ausrion, guitar center, and jbl (a poorly made product).
Tell your family, your friends, and the Pope.
I hope this helps someone prior to purchase.

The website was ver fast and wasy. If phones not available you do have other options. But if you want your original phone its 3 buisness days.The deductable wasnt bad either

My replacement phone was received the very next day! The techs at AT&T transfered all my data and made sure everything was good I am not good with Technology!

I couldn't connect any computer in my house wirelessly to the Canon G6000 printer. When I started a chat with Asurion, they were able to help me get it connected. Thanks.

The young lady knowledgeable I let her know what was wrong with my phone I dropped it by accident super nice lady God bless the whole staff awesome job well done I give you all 5 stars

Refrigerator/freezer: I purchased a Samsung refrigerator/freezer about 4 - 5 years ago for about $3000. I recently paid for the Asurion Appliance Plus insurance about 6 months ago. I had a problem with the ice maker (about 2 months ago) which Asurion refused to come see because "it was Samsung's problem and still under Samsung warrantee". It was not under Samsung warrantee any longer. I had to pay over 300 Bucks privately to get it fixed. Four weeks ago {now ice maker working fine}, I called Asurion because the refrigerator stopped getting cold (turned out to be the refrigerator fan stopped working), but Asurion said they had already rejected the claim to send someone to inspect because it was the same Refrigerator/Freezer unit (even though a completely different issue). That cost me another $365 for a professional to repair. I also lost $27-$29 in food which I had to ask neighbors to store for me, which eventually had to be thrown out, including: moldy fruit, moldy veggies, infant food, milk, and other stuff. Finally cancelled my Asurion Crap Insurance today. What a $#*!ty company! Definitely a SCAM.

They showed up at my work worked on the phone and gave it back in like new condition. I was very impressed. I definitely recommend this service.

Phone broke...Nick fixed... me happy. Experience was fast and very easy. Nick was very Informative.

I made my claime with Asurion online, and got exceptional service provided by the tech next day at my door, I would highly recommend the services to my circle of friends and family.

I got protection on all 4 of my phones when I switched over to AT&T and one of my Galaxy Z flip 3 phones was stolen after having the phone 2 months so I do a phone claim and the went on and on about well its a brand new device that came out and it was expensive so I did the whole process I was on the phone for 2 days with them for them just to deny me to get my phone replaced they told me that I didn't have insurance of the time my phone was stolen when 2 of AT&T corporate personnel called them and told them that all my lines had insurance but yet they still will not listen they want upper AT&T management to call them to make sure it's accurate well if 2 people from AT&T already called them to verify that I did indeed have insurance what more do they want my guess is they don't want to replace my phone if that's the case WTF am I doing paying insurance if it's not gonna matter