Asurion

GeromeKian, the Asurion customer service representative, was extremely helpful in resolving my issue quickly. This was an excellent customer experience!

I went on July, 2022 to one of the sports store close to my home to buy a NIKE's sunglasses, the sales person offer me the ASURION insurance and I accepted. Good decision, one of the legs was broked and the claim was so easy to open and very fast refund.

I was having trouble getting my hearing aids to work with my new iPhone 14 pro max and Gemma at Asurion was great and very quick in assisting me in getting the issue satisfactorily corrected.

Great customer service! Very easy to file a claim!

Excellent, very professional! I would recommend to many people!

I've had insurance with Asurion for more than five years at $40 per month, within those five years my family has never needed to file a claim. This past May during the worst timing possible (COVID-19) my son dropped his phone and cracked the screen. I tried to file a claim Asurion-At&T to have the screen repaired, they approved the screen repair. We bought the phone to UBreak I Fix, they told us the phone couldn't be repaired. I went back to Asurion to file a claim for a replacement phone... denied. Asurion has continued for one week to give me the runaround regarding a phone replacement with a deductible of $112. Are you kidding me! I have given this company $2400 over the past five years. Please everyone when you obtain new service or buy a new device, PLEASE DO NOT BUY INSURANCE via ASURION. Tony Detter, CEO of Asurion... This is how you run your organization and employees... Shame On You!

Avery the Tech did a superb fix on my S21 Ultra screen, I had cracks and had gone completely blacked out screen could not see any icons. On 2-14-2022 Avery was on time and professional and fix my cellphone in a timely fashion of 30 minutes flat. I am quite satisfied and plan to recommend Avery and Asurion tech team again Ubreakifix Asurion THANK YOU!

Couple weeks ago, an Assurion representative created a 2nd ticket/claim for my Galaxy watch issue. The first ticket/claim was created several weeks earlier, and I sent in the watch for repair. They declared it fixed and sent it back to me. Once I received it, I examined it and noticed that it was not fixed. I called Assurion to explain this, and they told me to send it in again for repair. I explained that I didn't see the purpose since I already did that, they said that it passed all tests / was fixed, yet upon receiving it I quickly noticed that it was not fixed. Now, they want me to send it in again. Each time I send it in I am several weeks without the item, so if they could not fix it the first time (even though they said that they did), I do not see the point of sending it in a second time. This is a waste of time and resources. There should be a better way to handle such a situation. I made a video of the issue but the company refuses to review it assess the problem. It is possible the video could be insightful. Consequently, I am not pleased with the experience. *I also left review with Consumer Affairs. They responded saying they would look into solving this issue, and after providing them with my information, over now a week, I still haven't heard anything from them, not even to confirm that they are working on it. Not the best experience

Cynthia was very informative and helpful. One of my new phones wouldn't activate and then they both rang when I called one of them. She solved both issues.

Filing my claim was easy for my Black and Decker dehumidifier. Wilson was very friendly and professional. I never thought it would be this easy! Thank you Asurion!

I thought it was cool that he came to the house to fix my phone it was pretty smooth.

Chat is easy to use, especially when you can't use the phone. Customer service responds quickly. Only complaint is the time it takes to respectfully turndown sales offer.

I was so relieved to be helped in a timely manner by professional and caring staff in my situation.

The most exuberant service I had ever received from any cellular subscribers. Had service with Verizon, and it was extremely awful. The f****** pits.

My experience are good a like company good job that person are pretty tank you

Person on the phone was belittling when I explained the the website froze and wouldn't allow me to change the zip code. Tech that showed up was 10 out of 10.

Phone was lost. I called the customer service number and took the advice to go to phoneclaim.com. So quick and easy to do. Should have replacement phone in 1 -2 days.

I had an excellent experience in getting My Voicemail back. The customer service rep was very polite and attentive and help me solve my problem. I greatly appreciate all the help.

My teenage daughters phone has a black screen. I contacted Asurion for warranty replacement. Was bery easy to do. I answered a few questions and was approved for replacement. Im grateful!

The person that came out did an excellent job.He had patience and answer all the questions that l ask him.He let me be aware of the doos and the donts. A job well done. Outstanding worker.

I have had to use Asurion on several items but the most recent being dash cams and the refund is fast, usually within a few days of dropping off the item at the UPS store.

Worst company ever. If I could give them 0 stars I would. My phone broke 2 days ago so we took it to ATT and they helped us file a claim to get a replacement. Was told we'd have it the next day. Next day comes around and no phone so we called att and they told us to call customer support. Customer support left us on hold for 30 minutes before we hung up and called Asurion. They told us that the phone wasn't being shipped, but someone was coming to our home to set it up and no one picked up the job. She said we could get it shipped but it'd take 2 business days (which we do not have due to an upcoming trip) or we could get it the very next day from an expert coming to our home and we would guarantee have it then. Also she told us that our deductible was a lot more than what ATT had been saying. We brought it to her attention and she rudely told us we misheard the ATT woman because she wasn't mistaking. Next day rolls around and still no word. We called Asurion customer support again and they get ahold of the local office and apparently the "expert" has put in leave and isn't working. Why weren't we told this days ago? He recommended us getting the phone shipped instead of relying on them since this is the second time they've ghosted us. They also said they've been trying to reach out. We haven't received any calls or messages from them on our working phone. We'll see if we actually receive it tomorrow, I'll be VERY shocked if it actually does.

I have experienced nothing but trouble from this company for the last month. I was sent an inferior replacement phone to the one I was promised upon filing. When I called and complained, they told me it was the comparable phone to my broken phone, which was a lie. The replacement phone was a good $250-300 less expensive than my phone, and it really was just a trash phone overall. Then, they transferred my call overseas to more ineffective departments. I finally settled with them on another phone by another manufacturer, which was just slightly better than the initial replacement phone. When I got the second phone, it wouldn't register and turn on. I called and spoke with a tech at Sprint who said the SIM cards didn't match. I had to take it into a store to get it working---It took the guy 60 minutes to get on. I sent both my broken phone and my initial replacement phone back to the company in the designated envelops within a couple of days of receiving the first phone. And now, a week and a half later, I am receiving emails, voice mails and letters saying I didn't return the devices. The delivery problems incurred by operating a company during COVID should not victimize the consumer... They are harassing people and threatening to charge them over a hundred dollars on their credit cards for what they know is a COVID delay. It's disgusting. Sprint needs to get rid of this company as their phone insurance source!