Asurion

With Samsung's warrenty we had no issue with getting service on our TV. We're very happy with Samsung and service provider. They were in and out quickly and on time

So even tho they say same day cracked screen repair and they will fix it or replace with a upgraded model that's vonplete bull**** they took 2 months to say they won't fix my laptop screen. Even tho I could find replacement parts for it (it's a newer laptop) and instead of upgrading it they chose the cheapest option and gave me a ridiculous low offer to buy me out. Not even half of what I spent on the laptop much less and upgrade. Also consider it vost over $100 to even send it in for repairs...fine print says they can. So if their arbitrary buy out cost is less than the replacement or upgrade they will do the cheapest option. Even after begrudgingly accepting (they threw away my cracked laptop so I couldnt get it back,) they send a email to start a long claim process that didn't work. I called 3 times each time they said they would send a new email and it take 24-48 hrs. Each time I called back they had no records and they never did their job and actually sent it... after being on hold for minimum hr each time... finally 4th call they send a check thro the mail and it takes 10 days... so we'll see how many times I'll need to call back untill they actually do their job and send it... worst purchase u can make. Spend months fee for 3 years. Spend $100+ to send in the device and a $400 part to fix is to much so they offer you less bc its in the fine print. And it's arbitrary, nothing to do with the actual price you can buy it at the store for. Sh***test scamy company

Fast and friendly service. My technician Shaun was knowledgeable and did a perfect job. Very happy with the results of my phone's repair.

If you ever have a problem with your equipment or with your dialing call tech support. They will make it that you have no problem at all.
Thank you tech support.

I highly recommend Asuriion, filing my claim was easy, excellent customer service and I received my replacement phone within the same week I file my claim.

It was a great experience the camera was a little off but it corrects itself after a focus adjustment the fact I got the same phone I was paying for its wonderfull

My computer question was immediately addressed by an online technician. The technician was knowledgable about the issue I presented and efficiently resolved the technical problem I presented.

I have a cellphone that was a replacement due to a tech issue. The refabrication was not effective. So the tech support determined another replacement was due. So thank you for the clear analysis

Staples Technicians was almways helpful, we was working on the issue since July and finally receiving the refund.

But the refund did not Include the taxes for the product purchased.

It was very easy to follow. And very specific that I didn't have to ask any questions! And very courteous and nice! I couldn't have asked for anyone better

They changed what I was getting 4x. They should send out the 4 like i was told. I got pushed around. I waited over two weeks and still no phone. Very po0r customer service.

IF PERFECT HAD A FAMILY NAME, IT WOULD BE "ASURION".
IF UBREAKIT THEYFIXIT. YOU DON'T HAVE TO DO A THING. BECAUSE BEFORE YOUR EYE COULD BLINK THREE TIMES THEY TEXTED, "FIXED IT, COME BY ANYTIME AND GET IT.".

THE MONEY IS WORTH IT FOR THE WORK THEY DO IS PROFESSIONAL, EXPEDIENT, AND SENSATIONAL. IF PERFECT HAD A FAMILY NAME. IT WOULD BE ASURION.

UBREAKIT THEYFIXIT.

My tech was friendly confident and sure of his work finished within 30mins and was professional. I would gladly go back terrance for any and all work needed on my apple products.

The A & E Factory Service was excellent and very professional. They correctly analyzed and repaired the Whirlpool refrigerator purchased at Home Depot with the 5 year warranty.

I was given the opportunity to choose my location. He explained everything well. Help me with other issues I had.

Went into an Asurion partner location. My phone was fixed within an hour. Service was great and efficient.

I cracked my screen a while back and had it fixed two weeks ago through them. Someone came and fixed it. Saturday my screen stopped working and they tried to tell me I had to pay $150 to get it replaced. I have been in att so many times the past few days. Called Asurion at least 15 different times saying I'm not paying that because that's not how insurance should work after YOU are the ones who had just replaced my screen. I've been on the phone with them at least 10 hours in the past 4 days. Almost every time it's been for an hour each converation giving me the run around. Finally yesterday I they realized whoever fixed my screen never finished filling out the claim. I had to give them exact details and the claim number I had been emailed and it had looked like I cancelled my claim because they never filed it as fixed. Yesterday after being on the phone for an hour+ they said they are giving it to a hire up manager and to call back asap in the morning. I did and was given the run around again. On the phone for over an hour again and I had to have them contact me back because I had to be at work. Gave them a call back number and they said they'd call me back asap. Got off work at 4 and they had never called me. Called back and I was then yet again given the run around and the person who was supposed to call me back wasn't at their office. I asked a specific time of when they will be giving me a call back and they said 6:30. Still yet again have not heard from them...

Both the representative and the service man were great! The representative was very helpful and the sevice man come in and was out in about 20 to 30 minutes.

The rep was communicative and on time. My phone was ready in under 15 minutes.
This is a great service.

We purchased a new phone through Verizon for my daughter and purchased the insurance through Asurion which provides for screen repair on broken screens as well as full replacements if warranted. The screen on the phone was cracked, so we called to file a claim and get the screen replaced. Apparently they do not offer a screen replacement on this phone though. There is nowhere you can look up which phones they offer this service for and which ones they don't. They claim it is not offered due to parts not being available, however, when I go to ubreakifix.com which has "by Asurion" right there in the logo, I can go and get the screen replaced for this device easy peasy. Asurion just won't cover it through their own repair dealer. Instead I have to pay a much higher deductible to get the phone replaced. Finally their rep offered a check for the full replacement cost to use however I wanted, including to repair the screen privately. After not hearing anything back on the claim for about a week, I decided to call back to check on it and they changed their story. In order to get the check for the replacement cost, I would need to pay the replacement deductible AND send back the damaged phone, so the option to repair it was no longer possible. Furthermore, I was hung up on, and it was impossible to off the phone with them or transferred to someone else without 20 minutes of hard selling on their full home protection plan.

I cracked the back of my phone - shattered really, but I didn't know it because it was inside of a case. My FaceID stopped working and I discovered the broken back glass when I was troubleshooting. I had no idea how long the back had been cracked because I don't drop my phone frequently and had not dropped it recently. After some research on what causes the FaceID problems, I figured out that the cracked back was probably letting moisture in. Even if that wasn't the cause, the two problems were likely related. Either way, repairs for the FaceID/TrueDepth Camera were ridiculously expensive - more that what was left on the payment plan, but upgrading the phone would not be cost effective in the long term. Replacement through Asurion was definitely the right move. I'm glad I had this option especially around Christmas time. It was incredibly easy to file the claim through the app. I wish there was someplace I could have gone to pick up the replacement rather than wait for shipping, but since my phone is still functional, the shipping delay is tolerable.

The young man Hoover that I worked with did such a great job with me he's able to help me get my claim put in a label put into the chat so I can access it right away it was a great experience.

James fixed my screen so fast and it works like new. He made it seamless. I suggest everyone go see him if any issues.