Asurion

Filed a claim on my samsung galaxy z fold 2, denied the same color, they offered a different color and they said that they do not know when they will send me the different color phone... they just wanted me to use the malfunctioning phone. They never offered an interim phone nor they can tell me a date they can send me a phone. They asked for my credit card info even without having the phone in stock... when asked why my credit card details are required one of them said that I have to pay a deductible eventhough it is a manufacturer warranty, one of them said that its for return shipping costs... finally they took my credit card but for what?
So you buy a phone worth of 2000 dollars and that phone starts malfunctioning in 6 months, and since samsung care is handled by assurion, assurion makes your life hell by denying every request... all I get is a plain answer_ ' no '... at one point one of the managers pretended that she could not hear me and she hung up the call. The paper work is cumbersome and it is not online... had to print and scan stuff in this digital era... never again I will buy an samsung phone or use assurion...

I was very frustrated as my phone wasn't working and Tasharica was calming and solved my problem. She was friendly and connected and helped ease my stress

Aaron was very through he arrived on time and it was less than a 30 minute fix

What a wonderful surprise to get my phone repaired the very day it was broken. The repair was brief and professionally done! Big Thanks!

I had a scheduled repair for my dishwasher from 1-5pm. After waiting until 4:30pm I decided to call and they told me that no one was coming and to call the manufacturer. No wonder they average 1star.

From the person who processed my claim over the phone to the 2 gentleman that delivered my TV it was So easy! I will definitely recommed Asurion to my Friends and Family.

My phone screen needed to be repaired. The process was quick and easy. I dropped my phone off and it was ready for pick up one hour later.

Great service. Only took a quick 7 minute call. The repair guy made his way to my job and fixed my phone on site.

It's was overall great it fast the price is cheap, they where friendly and they did amazing job getting my screen fixed I defiantly recommend them.

My experience was really good! They were exact on the time that my phone would be ready for pick up.

Technician very knowledgeable and professional.
He performed an excellent job at totally assessing my device and performing the necessary repairs

Our TV went bad and we were unable to file a claim online, lots of trouble with the forms, finally gave up and called. Part of our issues are that when we first signed-up for HomeTech Protect we were given very little information, guidance and instructions. The fallacy that everything has to be electronic only is just that; a fallacy! So we finally got to a live person, good job taking all the information on the phone. Nice, seamless completion on a follow-up email. Noticed on our forms that the contact information was a phone number that I didn't recognize, discovered it was for cell service on one of our iPads. Tried in vain to get it changed to the primary account holder's cell phone of record, fearing the delivery company would try to call the number that would never ring or take a text. Ascurion said they couldn't change it, AT&T said no that's wrong, call Ascurion back. Was literally on hold when the doorbell rang and it was BestBuy asking if they were in the right place and why didn't we answer their calls or text. So the end result was good, but boy we surely had issues getting there! Please work on fixing some of these issues, Ascurion and thank you!

He was very nice and polite. Thank you so much and keep up the great work.

Having insurance is extremely one of.the best ideas to have for your phone it has helped threw once being stolen and twice when it was damaged

I've been paying Verizon for home protrct for quite a while and actually needed them(asurion) and was presented with issue after issue. I was extremely upset and wanted to elevate the matter, but then they gave me an absolutely fantastic rep name Danica. She absolutely positively turned around my mindset about the company and the service. They dare ask if they could've done anything better. Before I got possibly the greatest rep "ever", I was like, " man, please". After the constant callbacks, problem solving skills and the dedication that she displayed, my answer is Nothing. Danica (hopefully I spelled her name correctly) was absolutely awesome. She was attentive, caring, knowledgeable, charming and extremely helpful. Gove her a raise, make her the manager. She is absolutely fantastic, other reps wouldn't attempt to go the extra miles that she did. She is truly an asset. Thanks for hiring her, my situation was ridiculous until she came aboard. I was initially slightly rude to her in the beginning because of past reps. She won me over and she and her customer service star etiquette won me over.

Great service! My phone was acting up so I contacted Asurion and they sent me a replacement phone very quickly.

While this service is good, just be prepared to spend some time on the phone getting your new phone set up.

I had a broken screen and the tech that came out was very professional and worked with my schedule! Great service provided

Well this guy the name Steve it's a super polite.very.very professional I hope you have more people's like hem thanks steve.you are the best

My screen was cracked and they fixed it with in 2 hours. Looks brand new. Gave me some great tips and I signed up for their services!

The gentleman was very polite and it was repaired in a timely manner. Had to have my broken screen replaced.

I purchased a Asurion protection plan for a item I purchased on Amazon as a just in case thing. Asurion kept spamming my inbox for a positive review, so I left them a one star review saying that I had not had any misfortune with the product I purchased the Asurion protection plan for and therefore couldn't leave Asurion a positive review, because they had not done anything but take my payment. If there was a problem with the product I purchased and Asurion took care of it in a satisfactory manner I would have left them a good review for that.

I received a notice from Amazon/Asurion saying they could not print such vulgarness in their review section, my review would be removed and from then on I could no longer leave product reviews.

There was nothing vulgar in my review unless they feel the truth is somehow vulgar or are in the business of rejecting any reviews they don't like in order to simply make themselves look perfect to people who read the reviews and might be considering buying the Asurion plan.

It's not like I'm desperate to leave product reviews, but I always do and all I have left for sellers on Amazon have been positive and done in a timely fashion. I just don't like being accused of doing something I did not do is all.

Very helpful and patient. They answered all my questions and were easy to work with. I highly recommend this service