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Asurion has a rating of 4.6 stars from 10,707 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
I am happy to have this coverage for all of the devices in my home! They have always done a great job and fixed our stuff! Thank you!
I like being able to use the chat because phone calls can feel frustrating. Chat is a little more easy going but still resolved critical issues.
They promise fast local repair, but it is not available. Takes weeks to complete claim and then you need to mail the phone off.
Products used:
insurance
My experience with chat on Asurion today was perfect. Easy and painless. Well see if it holds up during the remainder of this experience.
From the first contact to final set up of replacement, excellent service. It is nice to reach people with such respect for their customers.
When I called they were quick and efficient. Fast service with 3 days. Repair guy was highly qualified and super detailed in his work!
I am happy and pleased to know my new phone is arriving in 2 days after filing my claim today... thanks for your great service...
There were no hassles or red tape to file my claim. It was fast and easy. I am very well pleased with my experience.
Christine was so very patient and helpful in helping me with my problems. Great customer service goes a long way. Thank You Christine
The best experience I've had in terms of customer service. I had 2 issues resolved quickly. Gave me time to live with it
Filing a claim is one of the easiest thing you will ever do. Cricket will always be my #1 choice for wireless service
Accidents happen, thank God I got insurance. Seriously nothing messes up my phone worse than falling on it with it in your hand.
It was an easy set up and very quick. I would use this again rather than going into a store to do it.
Jasmin was patient and fast to fix my issue. She walked me through each step with clear directions and which helped a lot.
The technician noticed me when he was 30 min away. Fixed my screen in less than 15 mins and was very professional.
When I have a phone isssue I always return to them. They solve problems and give advise. A good fair honest business that you can count on.
Filing out the claim form was an easy task. They respond immediately. They're sending me a packing box within the next five days.
It worked! When so many things in this country don't work, this took care of my problem quickly and without any cost. AMAZING!
Asurion tech at the redlands Blvd store was the best. He made it quick easy and great quality. Phones brand new. Thanks again
My technical assistant is Morgan. She did an excellent job to get my phone working in a short time. I recommend this service.
Minutes to file unlike yesteryear. Way to go! Always reliable and phone ships extremely quickly. Guess thats why I pay the big bucks
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
