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Asurion has a rating of 4.6 stars from 10,706 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Had a great experience my problem was taken care of. I can now replace my television that is not working.
Without the one on one guidance via this online chat, we would not have been able to solve our problems.
The customer service reps were very pleasant and knowledgeable about the process. I will definately continue with.the Asurion protection plan!
Took 5 minutes to complete claim and get a replacement device all due to having insurance coverage - well worth it
Fixing my screen caused some other issues but the staff handled it perfectly all issues resolved! Thank you so much
Not sure what to expect but everything went smoothly. The customer service was nice and patient with me. Excellent service.
Not professional at all and they don't clearly know about their own terms. Don't waist your money on these scams.
Extremely easy to set up a claim. Took less than 5 minutes and they connected me with a shop quickly.
I am a new customer, and had a question about adding equipment to my account. The chat service is easy.
From start to finish, customer service made this a very easy interaction. Was pleasantly surprised that it was so uncomplicated.
Good overall experience. Phone rep was pleasant and answered all questions. It was very easy to get the claim completed
Tyler was very patient and capable for providing the help I needed to set up and activate a replacement phone.
You can buy a refurbished phone cheaper than what they will charge for a replacement. Like most insurance, they're trash!
Yes don't use this company it costed me more to get a replacement phone than the first phone I purchased.
Finally! A company that is taking advantage of chatting in an efficient and professional manner. Thank you Asurion and Ricky!
My experience with the technician was Awesome my phone was repaired in one hour he was very knowledgeable
The customer service rep was friendly. She answered all my questions and when I asked her to move on from trying to sell me more protection, she did.
The guy DJ was very polite, he had me in & out within in 20 mins...customer service was definitely A1. I recommend this store to all my friends!
Chatted with a customer service agent & she walked me through all the steps for my claim and it was a very smooth experience. No stress at all.
Very quick and satisfying service for my claim. I am glad that I have been carrying this insurance for all these years.
Wonderful, no hassle! Worth every dime of the protection plan.
Great experience, very helpful and was able to resolve issue through Chat only!
Awesome
I have literally had the WORST experience trying to replace my phone EVER. Verizon used to be my favorite phone service... UNTIL they started pawning off their customers to this GOD AWFUL insurance company. The company wants you to fill out and sign an affidavit by hand, along with your photo ID. This is all fine until you realize you can easily do this with a normal working phone... but when your phone has been shattered, this is EXTREMELY inconvenient. Their phone service tries to advertise for you to do everything online... but their online service is only available for support or issues over the phone. HOW IS A PERSON SUPPOSED TO CALL THEIR SUPPORT LINE WHEN THEY HAVE A SHATTERED PHONE AND WHEN PHONE BOOTHS DONT EXIST ANYMORE? Am I supposed to call from my magically appeared phone? They had me wait for TWO HOURS just for them to cancel at the last five minutes of my two-hour window... all while I was waiting with no phone to contact them to receive any updates! Verizon messed up big time by having this company handle their insurance. Literally the WORST experience ever!
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
