Asurion

Easy to claim and go to the place and get fixed! Fast!

I ordered two identical phones and Jorge figured out the problem that I had download it my old phone onto my daughters new phone instead of my new phone… What a mess but he figured it out!

Very impressed with AT&T and Asurion today. And UBreakIFix phone and electronic repair store they referred me to. Great service and very professional at both places i visited..

Everything was great. The agent was extremely helpful.

I bought a bed a it's coming apart. They are giving me the run around on my refund. I would say don't give them your business

Broken phone screen Asurion had it fix the same day. From start to finnish in about 3 hr very very happy with Asurion

Kindness and patience it took some time but everything was resolved.

Very fast and easy to file a claim. Great customer service

Spoke with Janielin on Friday, told me there would be no deductible do to not having the original phone. All I would need to do is put my credit card information into the system and it would charge me zero dollars as a hold in case the old phone was not returned. Explained that the phone would be delivered to me on Saturday. I ran the credit card, and was thrown back into the system and spoke with Fredrick. Fredrick stated everything was good and I would receive the phone on Saturday. I never received the phone and called back Tuesday. The representative Angela showed were I spoke with the rep on Friday and stated that the order was cancelled because there should have been a $99.99 fee. He stated that they were going to speak with the manager and original person involved and call me back in 5 to 10 minutes. I never received a call back and called again. I was told that there was a fee, and that there was no longer a record. Don't mind paying a fee, however, don't lie to me or say you are doing something you are not. Not only was this not explained, but I also still do not have a replacement and am doing everything again.

Aaron, the technician, was friendly, knowledgeable, and professional. His work speaks for itself.

Very impressed didn't have to cancel my coverage now I'm still insured with just half the price

MY issue was resolved in a courteous and competent manner. I am very pleased.

Claim was easy to file, and they have some very helpful people with great communication skills eave to help.

I've been waiting for hours to get a phot delivered and just got an email saying it couldn't be delivered and now I'm on hold AGAIN. This is a nightmare.

Got my front screen replaced, which is now looking as a new phone from the front

This is a good protection plan that covers all of your devices in your house. Filing claims are simple, deductible is fair, and having product repaired is pretty simple, quick, and usually fixed. If not you are paid the fair market value. Love, Love, Love it! Especially if you have lots of devices. We have 3 apple watches, 3 MacBooks, Asus laptop, 2 sets AirPods, 3 pair of Beats, 4 Ipads, Xbox series X, Playstation 4, IPhone 12 Pro Max, 3 IPhone 12 Pro, 2 IPhone 12 mini, IPhone XR, IPhone 8, and IPhone 7. Not to mention 2 Apple TV boxes, 3 smart TVs, etc.

After dropping my cell in a pool I was directed to aurion though Verizon, the first time i called i waited for about an hour before I talked to a person. They sent me a new phone with the promise that someone would drop the phone off and return to their car. After arriving back in their car I was supposed to receive a call from the worker to help me set up the phone, I caught the woman sneaking up my front walk crouched down so we would not see her. She said to me here is your phone got in her car and drove away. I received an email ten minutes later saying that she had missed my appointment and no one was home. But that's not even the best part, they sent me a faultily phone. I am paying to replace a phone they should not be sending me an old phone that someone has broken before. The second and third time I called the people were extremely rude. Telling me that they would maybe send me a new phone, it was not until i threated to stop the payment of the phone that they began to actually help me. I am still waiting for the replacement of my replacement, I hope it works, but I am not holding my breath.

The chat was easy and quick to resolve my claim. I hope the review process is as good.

Easy, convenient, and reliable claim filing for my boo-boo with my electronic device covered by Asurion

Thanks for a great experience filing my claim

No fuss, no problem, no hassle

FOR 11 MONTHS THEY QUICKLY TAKE 24.99 FROM MY BANK ACCOUNT AND THE TWO TIMES IVE TRIED TO FILE A CLAIM ONE ON MY DAUGHTERS CHROMEBOOK AND THE 2ND ON MY ALL IN ONE COMPUTER BOTH CLAIMS DENIED. WHEN I CALLED CUSTOMER SERVICE AND ASKED WHY I WAS SIMPLY TOLD YOUR CLAIM WAS DENIED WITH NO FURTHER EXPLANATION. MY DAUGHTERS ASUS FLIPBACK CHROMEBOOK ONLY NEEDED A NEW HINGE AND MY HP ALL IN ONE HAD A BLUESCREEN ISSUE. I PAY A MONTHLY PREMIUM AND I THINK IM COVERED BASED ON THAT, THEN I COME TO FIND OUT THAT IM NOT. FEELS FRAUDULENT TO ME AND IM MOVING ON IN DISGUST AND CONTRACTUAL ABANDONMENT...

This is my 3rd go 'round with this unit. I has been "repaired" twice before, starting around 2018. Then again in 2020. Same issue and a WELL KNOWN DEFECT with Samsung ice makers. While I love the refrigerator and it performs very well, the "every couple of days" removing the ice tub and knocking out the cubes "glued" to the sidewall of the unit gets old. I had a REV A unit, replaced by a REV D circuit board to no avail. This repair last week involved Samsung sending all new parts in an IceMaker repair kit (food grade silicone sealer not included). I've followed the development of the complaint process on YouTube and the media, and noted numerous "how to" repairs and suggestions. The Tech from Asurion was VERY knowledgable about a tech service bulletin concerning ice maker inlet tube placement. He also moved the unit out from the wall with a very unique air cushion system that "floated" the fridge from it's space. He defrosted the unit, then troubleshooted the fridge, even though the failure seemed "obvious". Nonetheless, he explained the repair step-by-step, since I'm one of those guys who likes to observe and learn. Didn't spill a drop of water on the floor during the process, got everything sealed (he brought his own silicone to "complete the job"), floated the fridge in place, and bid be farewell. Unit has been soldiering along flawlessly for the last 6 days. I just hope the new circuit board, the sealing of the compartment, the hose resetting, and the new intact tub do the trick. A perfect job.

Great customer service. The first lady she help me not great all all. Butt tne second time I called the gentleman he helpme he was great. Thank you for your time

I filed my claim was informed that my phone was on its way...I followed the step by step instructions and wallah my new phone was up and running...easy peasy