Asurion has a rating of 4.6 stars from 10,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
I had some difficulties in filing a claim online, as I was unable to move on in the process due to what seemed to be a glitch. I reached out to customer service and they filed the claim right through the chat. A great experience. Abigail was amazing.
They handle everything it is super smooth! I hope the repair process is as smooth and nice as the claims process
When I walked into AT&T the personal welcome me to wait for my turn to get what need to fix my screen crack for a few hours done it's fantastic
Took about a week, but replaced screens on both sides of phone.
Here is my address 304 N. Chestnut Street Dana Indiana *******
Was having issues with email, I was walked through several steps with clear easy to follow directions and the tech (Thomas) had be back to business in under 10 minutes!
My old phone which I loved after having it a good while got broke. I have heard all kinds of stories about the process but to my surprise it was very easy. There was no options on the phone I recieved but they sent one that so far just seems like a newer version of my old so I think I'll love this one as well. Thank yall for making the process so quick n easy.
I used the chat feature and the Customer service person was awesome. Constant clear communication
Thought out the process
Amazing service feels like a whole new one wow. Got my screen replaced. I love the service
This was the easiest return I've ever done! I'm 100% satisfied. I will definitely buy from Asurion again!
This was a long drawn out experience. The help i got showed patience and politeness. Tried many things until we found what worked. Well done!
An Air cooler evaporated one wasn't working and I filed a claim and was reimbursed and they took my claim over the phone and Phillip was excellent and it didn't take long at all
I pay for insurance for my iPhone 7 through my carrier, At&t. So I was surprised and a little nervous to learn I was going to deal with a 3rd party I was unfamiliar with, when I found myself needing to make a claim with my insurance. So while approaching this whole experience in a significantly skeptical manner, the whole process was far easier, quicker, and more painless, than I would have ever expected. Here I was, not even an hour ago, dreading having to contend with the headache of dealing with the hassle of getting my cracked phone screen fixed, not to mention having to pay a $50 deductible for such a thing, and now, for a mere $75, I'm awaiting the arrival of my brand new iPhone 12, which will arrive tomorrow! Thank You Asurion! And btw, the customer service was absolutely top notch. I'm someone who doesn't expect great customer service, simply due to my experience of RARELY speaking to a kind, thoughtful, and capable individual when contacting a company for whatever reason. But today I dealt with two ladies from Asurion who were both absolutely magnificent! So much so, I felt it would be a total disservice to not go as far out of my way as I could to let their company know what great people they have working for them. (not sure that's ever quite happened to me before) Bottom line, I can't recommend them enough.
This insurance was the best thing I ever bought a betta skimmer from my pool and took it out to use it after only having it for less than a year and it didn't work. They made it such an easy process to file my claim. Highly recommend
I have never purchased.protction before always thought it was a scam. But I decided to try it. Sure enough I had trouble with product but these guys jumped on it and approved my claim in minutes. I was shocked.
This was the best service I have ever experienced. It was easy, fast and very convenient. I would recommend this service to everyone. Scheduling service appointments can be hard and time consuming. By having the service come to me it made all the difference in the world. The rep was great. He explained the process and what was going to happen. He told me a time frame of how long it should take to fix and he was right on time. I LOVED this experience. Would tell everyone to get this protection.
The number one campaign in the world Att 👍🔥🥰 The employees are very kind🥰
I requested information on how to do a factory reset. The representative was able to send the information and assisted me with all the needed steps.
Easy process and phone was working within 24 hours of claim submission
Because whenever I have to make a claim, they are quick and not complicated at all
They employee was very patient and she done a wonderful job of taken of me and was knowledgeable on what it would take to get a new phone thanks
Quick and fast is always awesome experience! Friendly and nice! 🤗🤗
Pensé que mi celular ya no tenía remedio, pero al llevarlo con esta compañía mi esposa y yo nos llevamos una sorpresa. Nos dijeron que lo dejáramos y en aproximadamente 4 horas nos lo entregaron como nuevo, se los super recomiendo.
I did the customer service chat, it was fast easy and got my issue resolved. Very helpful, nice and patient. Thank you.
Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.