Asurion

Because of this bubble pop up for a review prevented me from seeing the instructions fir the repair. Stupid

Process was easy and the turn around time was about a week. Seamless customer service. Worth it! 5 stars!

It was great and loved the service all together. I would for sure recommend Verizon and asurion to anyone.

Techs were very knowledgeable about fixing my tv. Only problem was waiting 2 weeks for an appointment. Very frustrating!

They did a good job and assigned a company that had qualified technician certified to deal with my problem.

I was very appreciative of the straight forward steps and feel like the process could not have gone smoother.

Great purchase of the extended warranty. I won't buy any appliance without one. Hassle free and great follow up.

Derrick understood our problem. He was very patient and his instructions were clear and concise. Thank you so much!

Quick and easy claims, very knowledgeable customer representatives to assist you…real people are always great to chat with.

Getting my phone replaced was the business I had with Asurion. It was a very easy and pleasant experience.

I am amazed at how easily my issue was resolved. The customer rep, Emmanuel, was extremely helpful and personable.

Abigail was clear and helpful when providing service today. We are glad we purchased the warranty for our product!

My light controller stopped working and Asurion made it easy to replace it quickly. No long waits on hold.

I made the request online. Went to the nearest location (upper east side) walked in and came back in a hour. Phone was just like new.

The technician was very professional, and did a phenomenal job at resolving my issue in a timely manner.

I pay insurace for my verizon devices, the insurace is through Asurion. My phone stopped working, not because of something I did. It was an issue with device itself. I submitted a claim, they made me jump through a million hoops. I they told me they werent going to cover it. I contiuned to push and eventually they told me they would cover it. The device was suppose to arrive today between 5pm-7pm. They assured me it would be here. IT DIDNT COME. I then called Asurion to fingure out what was going on. I was on hold for 1 and 1/2 hours. After that, of course they tell me the device isnt coming. They said it needed to be shipped out the next day. I need my phone for work! Why do I even pay insurance. I will never pay this BS again. I still don't have a phone!

I was extremely pleased with the excellent and fast service with Asurion. They fixed my IPhone within 15 minutes right in front of my own home.

Was quick, friendly and very responsive and was able to assist me with all my needs

Paid into Verizon's insurance plan w/ assurion for years only to have a used replacement phone sent out that the apps dont work right

Jenny was so helpful really took her time to help me

Filed a claim for a cracked screen. They came to my house 2 days later and replaced it in 20 minutes. Simple and great customer service!

When I I bought my cell phone, I decided to pay a monthly fee for an extended warranty against water damage, theft, screen damage, among others... When I called to make it effective since my phone broke, I was told that I had to pay a ridiculous deductible which was near the price of getting in my own a new phone. The protection plan was supposed to cover a new cell phone as a replacement, but instead, this company sent a refurbished cell phone, which was defective since the 1st day. I had to ship it back, and as it was not my fault that they send a defective device, they were not supposed not charge the deductible again. But guess what?. They did charge the deductible for a 2and time. They claimed it was not their fault but the cell phone company's fault. This was not the case since the cell phone company had nothing to do with the warranty protection offered thriugh a 3rd party company, Asurion. Multiple calls and worst customer service ever. Not accountable and very dishonest. I checked other reviews and it seems this is the modus operandi with this company. Stay away. Save your time and $.

This is against Asurian home insurance, been with this company for more than 6 years I pay the monthly dues and rarely use them, my hp printer stopped working I called them they said it is covered and we did trouble fix first the printer had brand new original hp ink cartilages I bout it fir 125$

After eating one week fir the printer to be fixed I received an email with not that they are compensating me 100$ fir the printer and it can not be fixed, I requested a replacement they said no I requested the new ink cartilages which coast me 125$ to be returned to me they said no I requested an increase in the compensation since a new printer with same specification will coast around 420$ they said no

So it is we just pay you 100$ which is less than they coast of the ink

This is not acceptable

We're is the customer protection agency? Are they a sleep?

Why I was not told from the start that if they can not fix it I will be compensated 100$ and there is no replacement?

Why they asked me to send brand new original ink cartilages with the printer?