Asurion

Filed a claim and was extremely easy, quick and satisfying 100% great money spent for my child's tablet!

Excellent employees, great experience, excellent response time wish more companies would take your play book and use it.

Every question was answered. Most questions were anticipated. The responses were clear and easy to understand. Great job.

Super Friendly, Super Easy. Not sure why 50 characters are required but hopefully now it has been reached.

My experience was quick and easy with no hassle. I would recommend this plan to family and friends..

Representative was real attentive and prompt with the policies, explained and got out my new phone without hiccup

Ricky was, wonderful, patient and kind. Made my claim experience as seamless as possible. Thanks so much Ricky***

Professional, courteous, timely, and helpful are adjectives that readily come to mind. Thanks for prompt and reliable service

Dropped off my broken cell today, complete, successful repair in about 1 hour. Completely satisfied with my experience

I had a screen discoloration issue, Asurion replaced new display within 2 hours, thanks very much Asurion team

Better service than expected.he helped me so much I really appreciate this service it is rare these days

Two weeks an I still can NOT get an appointment to repair my oven, the two repair companies that they keep setting up the repairs are missing in action

Robert was amazing help me get my daughters phone working! Thank you so much! Robert deserves a raise!

Smooth and easy to navigate. Step by step can't make a mistake. Everyone should have this insurance protection.

Considering the times we're currently living in, it's Nice to be treated with Respect! Thanks for the experience.

Very good product. Easy and convenient. I can say this is very helpful to ensure quality of products

Asurion certainly made it easy to resolve the problem of my dead-as-a-doornail iPhone. Glad we had the insurance.

My experience getting my replacement phone through this company was extremely easy and took less than 5 minutes

The tech was efficient, patient, and knowledgeable. Saved us a trip and money by helping remotely after hours.

Great and helpful experience! I have to go. No time but great and helpful

In july my 14 month old Samsung stopped cooling. The extended warranty contracts with a company called Fa Display. This company never showed up after i took 2.5 days off work. It took me hours on the phone to get to a supervisor who got permission to use their 2nd contracted company universal appliances (who showed up and did all they could) Universal got the refrigerator to cool but now the line freezes up and leaks on my floor and sounds loud until you open the door then it sounds like a dying air plan This was determined after 7 visits, 7 additional times i had to take off work to meet the tech. Now they have deemed they can not fix and stating wire within the unit that is not reachable is the issue and lines are freezing and leaking all over our floor. Moving forward 4 months with out a refrigerator and countless hours on the phone with extended warranty asurion and 9.5 days of work missed we still can not get the company to agree to send our money back to us so we can get a new refrigerator. They can't find the paperwork and sent in the incorrect ticket number which was then denied and no one informed us, we only know because after 2 days called back. Ticket number *******442 was incorrect as it reflected that fa display came out but this company never came to my home not one. The ticket number is *******855 and here we wait 3 more days for someone to approve it for but out. The company had the nerve to send a survey asking how service was. I havent had a refrigerator for 4 months, had to buy a small refrigerator to get by and they still have not resolved the issue by giving our money back. This is a terrible company. Never buy Samsung, never by from home depot and never use Asurion.

Right now the reasoning is behind the 3 star is that the information we are receiving from them sounds like a mishap. To them the product looks to have been repaired but it has never left our house and until the damage and date was perfect. So, we file a claim and then got denied. Not sure as of now of the outcome because the review team is closed. Once we talk with them and hear the full answer I can give a more accurate review. As of now the process was super easy but the denial left us as well as friends who have used the service and told us we should also use it and as such we did, leaving us all now kinda speechless lol.

Due to this we did not have the coverage from the seller and now to find out we are denied through the coverage we thought was a better choice, everything is now in limbo! All in all from what ive heard and seen Asurion is very helpful and easy to use. This case of mistaken information or I did the claim wrong is or has left us speechless.

As i had come to the website to cancel my insurance with them, my husband told me to make sure and talk with them first to make sure their decision was based on the correct data and that it was not a automated mistake. Im glad i listen but am not drawing an opinion just yet.

At this point its a rollercoaster ride lol. I have some hope in the process but the reason they denied us is not as far as I know correct. So, if that fixes the issue here then awesome 5 stars and some... if not 3 stars is more than generous due to how many accounts they have lost due to wrongfully denied claims when they could of actually been helped. Lose lose or win win.

We had lost an older Apple Watch and Asurion and AT&T not only replaced the watch but upgraded to an Apple Watch series 9 brand new! Thank you and Merry Christmas!