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Asurion has a rating of 4.6 stars from 10,706 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
Called in evening time and new phone was delivered next morning
Will never go to another Walmart ATT sales rep I still have to figure out where I take old phone to get credit for turning it in my family out of state can't call me
Doing a claim with AT&T for a replacement phone that was stolen was easy as 1….2….3, will recommend it to any & everyone.
I was impressed by the mobile service company to my job, and fix my phone. I would recommend them to everyone.
This service was so convenient. Literally came right to my front door and only a few minutes my phone was better than ever definitely recommend.
On phone multiple times in a 4 hour period trying to get phone warranty. Got hung up on, jerked around from person to person.
Products used:
warranty
I am an older person and usually prefer to speak with someone on the phone, but the chat actually worked very well.
Very satisfied customer
Very easy to submit a claim; and it was resolved in a very professional and timely manner!
Needed to file a claim and there were no issues. I haven't had to file many claims but always purchase coverage from Asurion. Highly recommended.
This is the insurance every household needs to have. Overall very good experience, issue resolving was fast. Thank you and keep up the good work.
When you open the door on the microwave it would start to run. Contacted asurion and they resolved the issue immediately. Can't ask for better.
Two technicians came with panel for my 70" tv
They were knowable of product
Did everything in short period of time and were very professional
I procrastinated on making a claim because I assumed I'd be on the phone for an hour. It actually took less than 5 minutes online.
Shawn was very helpful! Even though we was just chatting but it felt like face to face customer service. He chat etiquette is 5 stars
I have talked to Ryan (customer service) live chat He's did a great job. He make it easy for me to file a claim. Thanks
Literally took 5 minutes. The process was beyond simple. The wait time is only a week! We page interface was incredibly easy to navigate. Great@
The chat technician was extremely helpful and quickly started our claim for a TV failure. Hopefully the rest of the experience is just as good.
My daughter shattered her phone beyond repair. Filed a claim and had a new phone within a day. Fast, easy and no cost out of pocket!
Outstanding/Quick Service! I was floored how easy & fast this experience was! The Greenwood Indiana Team is a Great Group!
I would recommend this conpany, from the firstperson that took the call, the technician was very good! The negative experience was the person who repeatedly changed (3x) the confirmed appointed time!
The Assurion tecnician arrive as promised, he was very kind and engaging. He did everything to accomodate us, he was very meticulious with his repairs.
The representative I was on the phone with signed me up for home tech insurance even after I told her I didn't want it, very frustrating, I had to call to take it off
Hi Veronica, I am sorry to hear about this experience and sincerely appreciate you taking the time to let us know. Please know we are here to help. If you find you need any additional assistance, feel free to reach out to us directly. -Ari
I purchased this protection plan when I purchased my8 LG refrigerator. My fridge has condensation on the exterior of the freezer door and they told me that was normal, really? They sent 6 techs out that are supposedly LG specialist. Not so much. My fridge has been gooped with with silicone caulk, random styriphone taped to the freezer door, duct tape, and a repair expert that couldn't figure it out. They tried replacing the door but the door was an inch off from the other door and the repair rep was going to leave it. WHERE IS THE LEMON REPLACEMENT ASSURION! I AM TIRED OF WAITING FOR PHONE CALLS I DONT RECEIVE from a so called, repair specialist. Repair reps tell me it's on you to replace this. All you do is collect the money we pay you upfront and do nothing.
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hello. We are definitely sorry to hear about this. We apologize for the trouble. If you still need assistance, we are here to help you. -Rue