Asurion

I had a ton of questions, Diana helped me and was very patient as she explained all the benefits I have available to me.

With the exception of receiving misinformation on my first call, the experience was perfect and our new water heater was installed in 2 days

Filed a claim and received a new device in 48 hours. Such ease, nothing difficult or a bunch of frivolous paperwork needed. Completely satisfied!

Didn't have to wait on anything my replacement was here the next day so keep up the great work

Thank you all so much

Nick helped me fix my connectivity issues after switching providers and phones. Clear and simple trouble shooting steps and now works like a charm!

This company does a great service to their customers - great service, on time, very friendly, and leave the space clean when finished with job.

My issue was resolved in less that 15 minutes. All questions were asked to identify the issue, and a resolution was reached very quickly.

The expert team was very professional and correct in any way. Resolution was easy and I am 100% satisfied. May God bless you guys!

My experience was extremely satisfying. Usually I prefer talking to the person but there was no need and the conversation went without any problem.

I thought it was going to be a useless attempt but the Tech Christa, did a great job. She explained everything that was required

It's was great I highly recommend keeping your phone insured even when your done paying for it. Loved the ease of submitting the claim

This was the first time i had to put a claim in and WOW!
Super quick and easy process...even for this technologically
Challenged grandma!

Justin was really helpful. He was able to verify my information for me so I didn't have to worry about any errors. Thank you.

I highly recommended this company for phone insurance needs. Easy to file a claim. Had to pay a small deductible but well worth it.

Aaron, the technician, was very professional, on time and very knowledgeable.

I find my issues need technical support and the service is thank you

I was being truthful, you don't have good assistance, insurance wait time! Want me to keep going $#*!heads!

I was trying to upgrade my phones not knowing I was adding things to my bill just appreciate the phone services and wish to remove that part off my account thanks My Verizon Family.

The only reason I'm giving this 2 stars instead of 1, is because they did EVENTUALLY fix my phone and get it back to me.

It took over a month for me to even be able to file a claim. Every time I tried online, the site said my device was not supported, every time I tried to call, there was some technical issue between them and Verizon that prevented them from processing the claim. It was unendingly frustrating.

Finally, I got it processed and was promised that someone could come to me and get the phone fixed in a matter of hours. Whoops! Turns out I actually have to mail it in, let them fix it, and they would mail it back. No worries though, it should only take a few days. NOPE! It took nearly three weeks for them to fix my phone. At one point during those three weeks I called them for an update. I was put on hold for nearly 15 minutes just for the person to come back on and ask for the tracking number of the package that I had sent 3 weeks ago. They didn't know where my phone was. They didn't even know if they had ever received it, if they had started fixing it, they knew nothing. I almost lost my mind but didn't have the tracking number on me, so said I would call back when I found it. I never ended up calling them with the number, because my phone showed up in the mail while I was still looking. Seems like they should have known that it was on its way...

Now, to add to the frustration, my fingerprint scanner has been disabled and I cannot turn it back on. I'm dreading having to call them to get this addressed.

To top it all off, at the end of every deeply frustrating phone call with their customer service agents, they pushed incredibly hard to sell me more stuff. I realize it is part of their job to sell additional insurance but when the customer is already so frustrated and irritated, maybe read the room.

This is exactly what customer service used to be like. Bck when customers were treated well. Thank you you made me feel important again

I was having trouble locating my warranty the chat assistant found it and entered a claim for me in a matter of minutes. Easy peasey

Thx you very much! It was easy to file a claim with my phone company on their app. The repair was completed in less than 2 hours. Awesome job!

Hovsep B. Helped up and he was great! Awesome service and will definitely go back to them again if we ever have another technical issue!