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Asurion has a rating of 4.6 stars from 10,706 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone, and next day. Asurion ranks 2nd among Tech Support sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I use asurion through AT&t it really does come in handy when you need it. I appreciate that you can get the issue corrected and then the payment is put on to your bill rather than paying up front. I'm insured on all my electronics with asurion!
I received a total of two telephones and neither one I could be heard when talking. I'm pretty certain that I'll be taken care of properly and accordingly.
They denied my iPhone claim that i lost and offered no alternative. I am reporting them to the federal insurance commission for scamming consumers.
Tip for consumers:
dont use asurion insurance
Products used:
Iphone 13 pro
My daughters cell got stuck on the restart screen on a Friday night. We went into a Verizon store on Saturday and because we have insurance they gave us the www.phoneclaim.com website for Asurion. I spent two hours on Saturday filling stuff out online, having to print a sworn affidavit, including the ESN/MEID/IMEI. My daughter couldn't get to the ESN number with the instructions the website gave us because her phone was locked on the restart screen, so I spent the remainder of time waiting on hold first with Asurion and then Verizon. Today, Sunday, I woke to an email saying my claim was processed and approved and to "click here" for more information. The email took me to a screen that said Asurion needed more info and to contact them (WTH)! I then had to fill out a form to have them contact me and I'm waiting (tick, tick, tick) and wasting my Sunday! Who knows how it will go from this point but after reading the reviews on this site, I'm thinking not very well. Funny, the reviews on the Asurion site are all shining five stars. Verizon, this is a waste of my time and money and you need to contract with a much better option than Asurion.
Love this company. Wish I would of gotten the same device replaced but I'm just happy to have a working iwatch no matter the model.
Due to my lack of technical knowledge unable to set up voicemail mailbox, agent was very help full in guiding me through the process successfully.
Ivaner was fabulous! Went above and beyond to get us the part that the guy before never even noticed! Really am happy with everything!
Mychael was the one that helped me out with information and so very pleasant through the process. Thank you I appreciate your help.
Assurion rep came out o me and quickly fixed my phone on site in less than an hour. He was courteous and respectful.
I am trying to find out where my refund is I was promised 6 months ago? Anyopne else have that problem with Asurion?
I'm extremely thankful for the great service when activating my phone replacement. They gave me different troubleshooting options and solved the issu
Super easy, super simple. Even a Cave man could do it. Just go to ausrion, file your claim. Come into the store.
This company will steal your money and make it impossible to file a claim. I contacted BBB and any consumer protection agency
Tip for consumers:
Youbrakeitifix is pandering this rip offs
Products used:
Computer repairs through youbrakeitifix
Got appointment, showed up late to appt, yet my phone was repaired to good as new less than 2 hours by a very, kind as well as professional gentleman at the NW Barry Rd store in Kansas City,MO.
Malika was so easy to work with. Her directions were complete and encouraging. She is a credit to the Verizon tech team!
Waited 11 days for an appt. Tech didn't show. Now I can wait another 8 days or take to store. Horrible CS!
Tip for consumers:
Look for cell phone damage or replacement coverage somewhere other than you carrier. I will not use Asurion again. Their website is not user friendly. Links in emails they sent do not work. Customer Service is little help if you can get through the automated system to a person.
Products used:
Asurion Insurance for cell phone through AT&T.
Wasn't sure if I was gonna be able to access my claim but Jenny was very helpful and got me through it
Marcanthony was over and above my expectations
Did all they could do and were very pleasant felt their smiles through the phone.
Juwon was quick to respond, friendly and took great care to resolve my request, then asked for feedback! It doesn't get better!
Had weird things happening with phone. I got help and she was very patient with me bc I'm not a techie
Hi Judy, I understand your concerns. Please know we are always here to help. If you find you need any additional assistance, feel free to reach out to us directly. -Ari
Received my phone in the morning but was unable to use it till DeChanta solved the problem!
Extremely capable and knowledgeable
Computer problem. Offered to send a box for transport, which I accepted. Arrived within a wk. Fixed the issue. No charge
Getting sapphire blue instead of my PIAD for/original color is not acceptable. Apple stated they would replace for same case color
Hello, Joe. We understand the importance of having your same device. We apologize for the trouble. We cover your same make and model however we do not cover or guarantee color as it is only a cosmetic feature and does not affect the functionality of the phone. -Rue
I thought I was going to have issues filing a claim but Asurion made it so easy and pleasant. Thanks Aurion!
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Asurion is a leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances. Protect your device.
Hi Lynn, I completely understand the frustrations involved and definitely appreciate your patience. Please know, we are here to help. If you find you do need any additional assistance, feel free to reach out to us directly. We are here to help. -Ari